Had stayed at this property previously, to be near KCI airport for vacation flyout. Hotel is clean, comfortable, modern and generally meets HI Express standards. Front desk agent friendly and
personable, immediately greeted and offered IHG Gold amenities at check-in. However, hottub, though large and bubbly, was lukewarm at best. Also, had snaffu with airport shuttle pickup service, as nobody answered the phone despite an agent being on duty at the desk. Issue with landline/wireless rollover phone service or the like, which should be resolved. Was refunded parking fee as a result of inconvenience.
Despite these issues, I would again stay at this property, as I like the brand, loyalty program, cleanliness and proximity to KCI airport. [Less]