Following a family emergency/death, we arrived at the hotel at 1:00 a.m. They we not able to accommodate us on this night, but called around and found a hotel for us for the night. They were booked
for the next several nights; but told us to check back later that day; if they had cancellations, they would hold the room for us. We checked back later and they had a cancellation for one night, but promised to continue to check for additional cancellations. They rang our room later to inform us that there was a cancellation and they booked the remainder of our stay (seven days total). Not only did they handle our stay but handled the accommodations for our family and friends who were coming in for funeral services.
From our first contact to our day of check out, everyone on the hotel staff was very courteous and accommodating. We were greeted with a smile every time we passed the front desk and every time we had contact with any employee. They were the most courteous group of employees that we have come into contact with and we spend a great deal of time in hotels. They allowed us to use the eating area to fellowship with family and friends on the day before the funeral. While it may seem small, while we (family and friends) were waiting, they brought out bottles of water for everyone. It was the gestures of kindness that made our stay so comfortable. Not only was kindness offered to us, it was offered to every guest in the hotel. There was a baseball tournament and many of the teams stayed there; they were accommodating to us all. They too used the eating area to accommodate large gatherings of teams.
The free breakfast was great. It was managed well and there was plenty for everyone. We were there seven days and they never ran out of anything being offered, even with teams and families eating. Our rooms were very clean and comfortable. Housekeeping was very accommodating. On two days we requested that our room be cleaned later and they accommodated us with a smile. There was never any grumbling or sighs indicating that we were asking too much. It was apparent that everyone from the front desk to housekeeping to the maintenance supervisor wanted to be there and enjoyed their jobs.
Holiday Inn Express did a great service in the selection of their staff. Thank you for making a difficult time, with an extended hotel stay a comfortable experience. We are returning soon and will continue to recommend your hotel. [Less]