In March, my husband underwent surgery at Cleveland Clinic. Being from Pittsburgh, we reserved 2 rooms for myself and my in-laws. Needless to say, our attention was focused on the excellent medical
treatment my husband was receiving and assisting with his care and recovery. Your staff at the hotel could not have been more helpful and considerate of our situation. Any request was met with the same response of "Sure, no problem" or "We will be happy to take care of that for you". All of your staff was great, but some members of your team who we interacted with the most and went out of their way to insure our comfort include: Harold, Kameelah, Kalid, Bernadette, Ismunadi (room attendant took great care of the room and left positive notes for me) and everyone at the front desk. I stayed at the hotel for 3 weeks. I ate many meals in my room, at your restaurant and even arranged for low sodium take out for my husband. The staff in the restaurant was very accommodating and the food was great. Some of the restaurant staff who were particularly helpful include: Diane, Christina, Venti, Theresa and Turquoise.
I want to compliment you for the great staff you have working there. I hope you appreciate that they made me feel so comfortable which helped a lot during a stressful time in our lives.