To Whom it may concern:
Over the weekend my Husband and I stayed at Hotel Indigo River walk in San Antonio and I want to share our great experience. The overall experience at the hotel was great
but I want to shine some much deserved light on 3 people. Renee and Skeesah ( I am not sure exactly how to spell her first name , I misplaced the paper I wrote it on) at the front desk and James the bar manager.
During check in I was greeted and helped by Renee. She was very kind and very informative about the hotel. When I booked the hotel I was told my parking would be comp and that information was not given to the hotel, but Renee very quickly to fix the problem. Check In was quick and easy.
We chose this hotel mostly because we could bring our sweet black lab, Piper. The room was a little small but very clean and we were good with that. After unpacking we went downstairs to sit at the bar for a little awhile and meet James. He was nice and very quick to get our drinks, then took the time to talk with us. We asked for a few suggestions about places to eat and he made great recommendations. James also paid attention to our dog Piper , brought her some water and that means A LOT to us. He also told us about a local dog park that we could take Piper to.
After Dave and I went to dinner we returned to the hotel and was sitting out in the patio area and I took notice of the rooms with the Balconies . I instantly wanted to switch rooms so I went to the front desk and that is when I met Skeesah. She was very sweet , welcoming and willing to help. Unfortunately all were booked for that night but she told me she could probably get us one for Saturday. She advised me to come back Saturday around 1 and she would be able to let me know for sure. About 3 on Saturday she made it happen and let me look at the room before we switched.
I love a great experience and it sometimes hard to experience in words how we felt. Every time we saw Renee she always smiled and greeted us, Skeesah really helped us get the room we wanted , and James was full of information and all showed great customer service. We will for sure stay here again!!!
Warm Regards, [Less]