The front desk staff especially Casandra (Cassie) were wonderful. She carries a wonderful smile and seems to enjoy her job. Appreciate her attentiveness. Shuttle drivers Neil and Tom (I know there
were 4 Toms don’t know last names), were great. Had wonderful conversations and enjoyed learning about the Madison area. Looking forward to resuming a couple conversations when I return. Your shuttle service enabled me to enjoy the area without the need for a car. I was able to not worry at all about how and when to leave for somewhere as their local SME ensured I was where I needed to be when I needed to be there.
The only less than positive experience I had while staying at Holiday Inn in Madison, was an odor in the 3rd floor hallway going to my room. Couldn’t smell it in the room, but in the hallway it sort of smelled like a dirty gym. I did not notify anyone of the odor at the time of my stay. [Less]