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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    78%
    Recommend This Property

    Overall Experience

    4.1

    based on 83 reviews
    78%
    Recommend This Property

    Ratings Breakdown

    83reviews

    • 5 Stars
      51
    • 4 Stars
      11
    • 3 Stars
      7
    • 2 Stars
      6
    • 1 Stars
      8

    new but not up to speed

    By

    May 31, 2015

    platinumelite

    Both staff and supplies need to be brought up to standard

    Posted byHotelStaff
    June 03, 2015
    Hello and thank you for taking the time to share your feedback with us. I would like to be able to use your experience as a learning opportunity for my staff. I assure you that such an experience is not the norm at this hotel. We would love the opportunity to show you how a stay at Candlewood Suites in Abilene can be an excellent experience. Please contact me directly at the hotel so that we may further discuss your stay. Thank you, Mr. Devang Chande General Manager Phone: 325-437-4741
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    Poor service and subpar rooms

    By

    May 21, 2015

    The staff was difficult to work with, even on simple tasks. We were treated like we didn't even have reservations and it was a surprise we were there needing 5 rooms when we made them several weeks in advance. When we arrived at one of the rooms the door was latched with the deadbolt. Someone came out that said he was a maintenance for the property and fixing something in the bathroom. He had no tools and the tv was on. It was very uncomfortable and the staff acted like it was no big deal when we brought it up to them.

    Posted byHotelStaff
    May 23, 2015
    Dear ppm606, On behalf of the staff and management of the Candlewood Suites in Abilene, Texas. I want to thank you for choosing to stay with us. There are many options for you when choosing a hotel and we are honored you chose us. We welcome feedback from our guests, whether it is positive or it is constructive criticism. It is not customary for us to get such complaints. Please rest assured that your complaint has been addressed and we are taking the necessary action to correct the issues you experienced. Again thank you for your feedback. Sincerely, Shannon Vanderwall-Burger Operations manager
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    Just passing through...

    By

    May 18, 2015

    Stopped for a quick stay. Got in at 2AM, wanted to sleep in but was awakened by an alarm. The staff was very understanding and compensated for the trouble.

    Posted byHotelStaff
    May 20, 2015
    Sonic Sleeper, Thank you for your nice review. We are truly sorry that we had an alarm go off during your stay. We hope you come back and visit us on your next trip to Abilene. Shannon Vanderwall-Burger Operations Manager
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    Excellent Pet-Friendly Experience

    By

    May 13, 2015

    platinumelite

    Excellent location with ease of access to surrounding areas. Rooms were nice and quiet. Very busy weekend with rodeo, graduations and mother's day and not once were we disturbed by the surrounding neighbors. The family felt like we were at home including the dog! The hotel staff were very accommodating! A stay, had a great weekend.

    Posted byHotelStaff
    May 16, 2015
    Dear Chuckup, Thank you for your kind review! We hope to see you again on your next trip to Abilene. Shannon Vanderwall Operations Manager
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