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Rated 4.4 out of 5 by 58 reviewers.
Rated 5.0 out of 5.0 by Great Stay Time after Time This hotel continues to provide gracious, friendly service every time I stay here. The public areas are always clean and welcoming. The Staff greets you like a valued friend when you come through the lobby and asks if you need anything. The guest rooms have been squeaky clean every time and I believe they will be that way for my next visit. The maintenance staff are very courteous and perform their duties to the best of their abilities. One last thing, it was important to me to have the air conditioning fan run all night long as I am accustomed to having a white noise sleep machine. The night staff came to the room and adjusted the air conditioner for me so I could sleep peacefully with a constant sound. It could only be better at my own home. Great job! August 13, 2014
Rated 2.0 out of 5.0 by Update furniture The hotel furniture was worn out and still remained in the rooms. My room as well as other family members rooms had the same issue. When you walk through the hallway all you smell is cigarette smoke. Never hard to sleep in the room. The air conditioner run all night, never did turn off. August 6, 2014
Rated 4.0 out of 5.0 by Easy Access to Birmingham in Clean Hotel A very nice hotel that is a good value for a family or business traveler looking to stay for an extended time or even just for a night. Overall we enjoyed our experience at this location. Only qualm is that this hotel did not have a complimentary breakfast. As a father with 3 children it can get incredibly expensive to travel around the country and having the convenience and value of a free breakfast is at the top of my list. I would stay here again, but if I could find a similar chain with a free breakfast that would trump my decision anytime. August 6, 2014
Rated 5.0 out of 5.0 by Very nice! The room was very large even with the kitchen. The location appears to be new and the entire building is nice looking and clean. August 4, 2014
Rated 5.0 out of 5.0 by Beautiful area and excellent accommodations The front desk personnel was very friendly and made changes to the reservation without hesitation when I told her I needed a larger suite. She was very personable when I shared a story related to her name she told me a personal story about it as well. She related well to my seven-year old and knew just how to excite him about staying at the hotel...free movie rentals and snacks in the store on site. The suite was very comfortable and had everything in it that someone could possibly need with children in tow...we even had a dishwasher. Great place to stay :) August 1, 2014
Rated 3.0 out of 5.0 by comfortable overall a good experience. first time to stay in an extended stay facility so it took some adjustment. found a ball of long dark hair in the floor that did not come from me - need to vacuum better. The cupboard and devices to loan (blender, crock pot, etc.) were nice features even though I did not need them. July 28, 2014
Rated 5.0 out of 5.0 by Perfect Stay as always :) The staff is always friendly and accommodating. The rooms are spacious and clean. Always my number one choice when I am in the area. July 23, 2014
Rated 4.0 out of 5.0 by Great stay- as with other Candlewoods but.... Great stay. Room was quiet, I needed a good place to study for the weekend. Room was adequate and comfortable. The only downside was that the hotel, for being a relatively y new hotel, needs some updating especially in regard to carpeting. Third floor hallway carpeting was in bad shape. July 23, 2014
Rated 1.0 out of 5.0 by ROOM PLACEMENT Request specifically NON SMOKING ROOMS for our family reunion due to allergies to cigarette smoke and we got put on the smoking floor....when I addressed the issue I was told the hotel is full and nothing could be done... WRONG ANSWER FOR ME!! I would come back and recommend this property only if i wouldn't get done this way again... July 19, 2014
Rated 5.0 out of 5.0 by Awesome as always! I frequent this location and the staff is always friendly and attentive. Great location and the Rooms are clean. July 17, 2014
Rated 5.0 out of 5.0 by excellent locationi Only problem, my husband had to adjust the commode seat. We called housekeeping but nobody ever came & I cant stand a seat that has a lot of wiggle room. Wish the beds were king-sized. Overall, excellent establishment in a very good area with restaurants & shopping very nearby. Highly recommend. July 16, 2014
Rated 5.0 out of 5.0 by Roomy, clean, and comfortable Stayed for the first time at Candlewood Suites and was surprised by the excellent quality of the beds and ammenities in the room. Staff was friendly and responsibe. Would definitely stay there again. July 9, 2014
Rated 5.0 out of 5.0 by Spacious bathroom, clean, comfortable bed I would definitely stay there again, accommodations were great!! July 8, 2014
Rated 4.0 out of 5.0 by Rather expensive since it didn't include breakfast We were greeted at the desk by a very busy man who was answering phones and dealing with people coming in. Our room was not ready at 6:30 in the evening in spite of reservations, so they put us in another room. The room was clean and comfortable. The linens were very nice, the bed great. Not much in the way of toiletries, only shampoo and soap which was all we really needed. I was very surprised to hear that there was no breakfast. For the price, I would have thought it would have been included. The hotel had doors and parking lots both in front and back which was convenient when carrying luggage in from a close parking spot. The maid staff was very friendly and helpful. I should have read the amenities section a little better. Next time, I'll choose something with breakfast included at a better price. July 8, 2014
Rated 5.0 out of 5.0 by Perfect! From the staff, to the clean rooms, to the convenience of the cupboard- this hotel has it all! I will definitely stay again! June 29, 2014
Rated 2.0 out of 5.0 by Air conditioning quit in middle of night In the middle of the night, the air conditioning quit working and the room got really, really hot. June 26, 2014
Rated 5.0 out of 5.0 by Courteous service Everyone showed wonderful southern hospitality. Pleasant surroundings. June 26, 2014
Rated 5.0 out of 5.0 by Great stay I truly enjoyed my stay. The staff was super friendly and my room was very clean. June 26, 2014
Rated 5.0 out of 5.0 by Home away from home Rooms were great,the staff were very nice and friendly especially Tabatha and I am looking forward to coming back. June 24, 2014
Rated 5.0 out of 5.0 by Great room The room was very clean. The appliances were brand new. Full refrigerator and new stove and micro wave. Nice clean cupboard with clean dishes. Quiet. A/C worked great. The bed was very comfortable and got a good nights sleep. The towels were very plush and was given plenty of them. June 24, 2014
Rated 5.0 out of 5.0 by Wonderful service! The rooms were comfortable & affordable! The staff was the best. I will definitely stay here again! June 23, 2014
Rated 1.0 out of 5.0 by Charges me for the wrong reservation I am a n IHG rewards member. Somewhere between making my reservation and getting to the hotel, my reservation was incorrect and booked me for the night prior to my actual arrival. The General Manager did not care about my problem and charged me for both nights anyway. I CONSIDER THIS THE WORSTE SERVICE POSSIBLE AND I AM CONSIDERING CANCELING MY MEMBERSHIP IN THE REWARDS PROGRAM AND NEVER STAYING AT ANOTHER IHG HOTEL AGAIN. June 7, 2014
Rated 5.0 out of 5.0 by Comfortable and convenient We enjoyed our stays at the Candlewood Alabaster. We play travel ball and are in the area often and stayed here several times. It is always clean, the staff is very helpful and having a washer and dryer was very convenient. The location is convenient to places to eat and shop. We will stay again. June 4, 2014
Rated 5.0 out of 5.0 by Play Ball My family and I were in town for a baseball tournament. There is nothing bad I can say about our stay. Everything was above our expectations. Great dining and shopping close by and a laundry to wash uniforms. We will stay here again. June 2, 2014
Rated 5.0 out of 5.0 by really enjoyed the kitchen and the outside grill! The suites were very clean, comfortable, spacious, and quite. The linens were very nice and fluffy -- smelled great! The internet service was great. The aminities were very nice -- especially enjoyed the outdoor grill and picnic area (neat idea!!!). The staff was very knowageable of local area. They were very curteous and concerned for our comfort. I give the Alabaster, AL Suites a 10 in all areas. June 1, 2014
Rated 5.0 out of 5.0 by Excellent Stay I was totally impressed upon arrival. From the parking lot to the suite, it was more than I had expected. The price fit my budget and this location was nicer than any other hotel I have stayed for the price. I will keep my eyes open for another Candlewood Suite in the future and will most definitely stay in Alabaster on our next visit! Thank you! Great place! May 31, 2014
Rated 5.0 out of 5.0 by They know the meaning of the word "Service"! I have visited this particular Candlewood for the 5th straight year; traveling year-round, only needing to be in Alabaster for 2 weeks each year. My staff and I choose the Candlewood because of the attentive staff, large rooms, & price. We are always incredibly pleased with the overall stay. The rooms are quite large and always clean. We love the fitness center #well, most of us do#. The hotel staff is always pleasant and helpful. I was incredibly surprised on this trip when I came to check-in and the desk clerk recognized me, even calling me by name. We will continue to stay here each and every time I travel to Alabaster. April 9, 2014
Rated 5.0 out of 5.0 by Always a great stay.. I'm a frequent stayer at this particular candlewood and every time I stay its pleasant. Had an issue on the site this previous stay where it wouldn't let me book reservations in advance but go there and spoke with the desk clerk Tabitha who provided great service and was helpful in assisting. Great hotel and workers. April 9, 2014
Rated 5.0 out of 5.0 by Staff This hotel had the absolute BEST staff I have ever seen! We were displaced from our home for 7 weeks and every time we passed the front desk we were asked if we needed anything. Whenever we asked for something it was done with a smile! I got to know them all!! Tabatha, Sammie Jo, Levy, Kevin....the best! Wanda and Costel, excellent and seemed to care about everyone. Housekeeping could not have been more accommodating!! We would definitely stay here again if needed and when we have lots of out of town guests, this is where they will be booked. Thanks for everything!!!! April 2, 2014
Rated 5.0 out of 5.0 by Great staff Thank you to Tabaha for all her help during my stay. Also thanks to all other staff. March 24, 2014
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