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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    71%
    Recommend This Property

    Overall Experience

    3.9

    based on 78 reviews
    71%
    Recommend This Property

    Ratings Breakdown

    78reviews

    • 5 Stars
      36
    • 4 Stars
      20
    • 3 Stars
      9
    • 2 Stars
      5
    • 1 Stars
      8

    This Hotel services are below the average of the low end hotel

    By

    April 29, 2015

    After put in a request for room clean and it was not done. And when complain about it to the supervisor, he didn't do anything about it, he just went somewhere and never return and never came by the room to offer any help. They only clean once a week, yet they only put in four towers!

    The request to change the arrival date was send to the manager a week earlier and the Manager never took care of it. I was trying to correct the date at the time of the check in and they never corrected it and result the bill show I stayed one day earlier!

    Picked up a bag of Oak meal near by the coffee bar and was charged by the receptionist $1.50 for one day, another day is $1.00 and different day is free. It seem the receptionist charged randomly whatever price they want to charge you.

    The Priority membership was presented at the time of the check in and it never save in the system!

    Many phone calls and many complains results of these poor services and none was resolved properly. I had requested to talk to the Manager and the receptionist said she was afraid to call the Manager because she said the Manager told her not to call her only the Manager is in the office (it was the business hour).

    I had stayed so many Hotel in the past and this is the first Hotel that I thought it was managed very poorly.

    There so many people in my group expressed the same feeling about the services. But so much with my complains, I don't think they care at all!

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    another room

    By

    April 23, 2015

    I was given a room that housekeeping hadn't touched after I had been driving for 12 hrs. and decided to get some rest around midnight.
    Was given a room that wasn't checked obviously and then was given another room with a busted bathroom door and no door handle, along with someone's hair on the pillow.
    Lucky me, that person that left the hair on the pillow wasn't somewhere still in the room as I was in the bathroom that I couldn't lock due to the missing door knob.
    Please!

    Another room.

    Posted byHotelStaff
    April 25, 2015
    Respected Guest, Thanks for your valuable time to give feed back about your stay with us. We really apologize for the inconvenience you had with you stay. Your feed back is really important for us to know the problems are guests have and we need to work on. Please do come stay with us and give us a chance to give you a better service for your next visit. Thanks.
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    comfortable bed and great service

    By

    April 19, 2015

    my sister and I found the room to be clean and comfortable for our one night stay.

    Posted byHotelStaff
    April 19, 2015
    Respected Guest, Thank you for making our day with your comments regarding your stay. We really appreciate that you took some time off to make these feed backs about our Hotel. All your comments and feedback a are very important for us to work for better service. Thanks.
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    Stay some where Else in Amarillo

    By

    April 17, 2015

    Candlewood Suites has good properties and teams but you won't find a good management in Amarillo.

    Posted byHotelStaff
    April 19, 2015
    Respected Guest, Thank you for taking your valuable time to make this comments about your stay. We really apologize for the inconvenience you had during your stay with us. We would like you to come stay with us and give us a chance to offer you better service. Thanks.
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