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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    70%
    Recommend This Property

    Overall Experience

    3.9

    based on 81 reviews
    70%
    Recommend This Property

    Ratings Breakdown

    81reviews

    • 5 Stars
      38
    • 4 Stars
      20
    • 3 Stars
      9
    • 2 Stars
      6
    • 1 Stars
      8

    Good amenities & restful sleep

    By

    June 17, 2015

    club

    We enjoyed the full size frig and mini kitchen, good nights sleep.

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    Disappointed

    By

    June 16, 2015

    Of all the Candlewoods I've stayed at across the country this rates the lowest.

    Posted byCustomerCare
    June 24, 2015
    Dear jmk271, Thank you for being an IHG Rewards Club Gold Elite member and leaving a hotel feedback. Our hotel is committed to providing our guests with the highest quality services and facilities. It sounds like we failed to meet your expectations during your stay with us. Kindly accept our sincere apologies for the areas that we may have fallen short. Your comments will help us improve our service and offer a great experience for our guests. We value you as an IHG Rewards Club Gold Elite member and hope you will continue to choose IHG for your future travel needs. Sincerely, Lera P Case Manager IHGCare
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    NIce Staff

    By

    May 27, 2015

    Staff was very friendly and accommodating. Rooms were clean and well supplied. I will stay there again.

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    This Hotel services are below the average of the low end hotel

    By

    April 29, 2015

    After put in a request for room clean and it was not done. And when complain about it to the supervisor, he didn't do anything about it, he just went somewhere and never return and never came by the room to offer any help. They only clean once a week, yet they only put in four towers!

    The request to change the arrival date was send to the manager a week earlier and the Manager never took care of it. I was trying to correct the date at the time of the check in and they never corrected it and result the bill show I stayed one day earlier!

    Picked up a bag of Oak meal near by the coffee bar and was charged by the receptionist $1.50 for one day, another day is $1.00 and different day is free. It seem the receptionist charged randomly whatever price they want to charge you.

    The Priority membership was presented at the time of the check in and it never save in the system!

    Many phone calls and many complains results of these poor services and none was resolved properly. I had requested to talk to the Manager and the receptionist said she was afraid to call the Manager because she said the Manager told her not to call her only the Manager is in the office (it was the business hour).

    I had stayed so many Hotel in the past and this is the first Hotel that I thought it was managed very poorly.

    There so many people in my group expressed the same feeling about the services. But so much with my complains, I don't think they care at all!

    Posted byCustomerCare
    May 08, 2015
    Dear Ludwig2015 , Thank you for being an IHG Rewards Club member and for leaving us a feedback. We are very disappointed to hear about your experience at the hotel. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance during your stay. Rest assured that this isn't reflective of the high standards we usually pride ourselves in. We sincere apologize for the unacceptable service that you received as well as the lack of follow up from hotel management. Your comments have been forwarded to the hotel management and we are confident they will take necessary actions to rectify this unsatisfactory stay. We value you as an IHG Rewards Club member and hope you will continue to choose IHG for your future travel needs. Sincerely, Lera P Case Manager IHGCare
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