Rated 4.0 out of 5 by 35
Rated 3.0 out of 5.0 by Rachel05 Average, had several issues
The property was clean and conveniently located in the center of Amarillo. Unfortunately, I encountered several issues during my stay. Although the front desk staff were friendly, when I checked in they did not greet me as a rewards member so I had to ask if my points would be applied and for my welcome package. I then went up to my room, dragging all of my luggage, and my key did not work. I went back down to the lobby to report the problem, received another key which also did not work. The front desk personnel were very apologetic and did let me into my room with their master key but I had to go back to get a new room key the next day. Additionally, when I finally arrived inside my room, I realized that it appeared to be clean but did not have any toiletries and still had painters tape along portions of the bathroom ceiling. Once again, I had to contact the staff to receive items that simply should have been in my room. Again, the staff were friendly when I pointed out of the mistakes, but the fact is that I was tired after a long day of travelling and I have come to expect more out of the IHG brand of hotels. The headaches due to errors made by the staff are why I can only give this property an average rating.
August 18, 2014
Rated 5.0 out of 5.0 by OCFDfyrfytr Excelent Front Desk
Brandon, facility manager, very accomodating and professional.
July 31, 2014
Rated 4.0 out of 5.0 by Tyler Dad Sat Night Stay
Stopped in on way through from Denver, was glad to find available room on a Saturday night. Location was off the freeway so no road noise, close to local restaurants. Room was clean
I would stay again
July 30, 2014
Rated 4.0 out of 5.0 by SPU54 Nice, but hard to find
This is a nice, new facility, if you can find it. Apparently the land was cheap behind a failed shopping center because there are several hotels clustered together at the same location, the Candlewood being hidden - and I mean HIDDEN - at the back of the group. If you don't have Google Maps you'll never find it.
The check in was tedious: the young woman at the front desk was more concerned with getting a kid a bottled water than checking me in; stopping multiple times to deal with the kid instead of telling the kid to wait her turn.
The Business Center printer (the one that was plugged in) had a dead toner cartridge and they didn't have a fresh replacement.
Other than that, it was a very nice facility and I got a much needed good night's sleep.
Would I recommend it? Barely, due to the staff. But it IS a good facility, so check it out.
July 24, 2014
Rated 5.0 out of 5.0 by RenateM First time Candlewood Customer
Great, friendly staff! Got to the suite and immediately was amazed by the recliner!!! First time ever to see that!
Great room, amenities and staff!
July 17, 2014
Rated 4.0 out of 5.0 by S365 Typical good and clean
Good, clean, and friendly. Nothing bad that I can think of.
July 16, 2014
Rated 4.0 out of 5.0 by Tally Front Dek Came barging In
Front desk tried to place another group in our room. Obvious mix up. They demanded to know who we were and why we were in this room. They forced the door without a call or a knock. THen said we were keeping a family with children from their room. Not fun at 1:30 AM.
Property and location was good. Bed was comfortable. The only noise was the ruckus caused by the night staff.
July 16, 2014
Rated 4.0 out of 5.0 by rmick5061 Nice place; spotty WiFi
Very nicely appointed room; friendly staff; WiFi connectivity was poor.
July 9, 2014