Rated 4.5 out of 5 by 150
Rated 5.0 out of 5.0 by Creekguy very homey at the HI Amarillo
I enjoyed my stay at this property as I was on my way to Dallas. I wish I could have stayed longer! If you like the western/cowboy motif, you will like this place... from the horseshoes in the cement to the cowhide at the front desk to the cowboys on the kleenex box, very fun. The front desk staff was very nice and inviting and were all very helpful. My room was very clean and comfortable. There are plenty of places to eat nearby and even a movie theatre next door. Being I have an oversized vehicle (truck and trailer), I appreciated the large parking lot. I would definitely stay here again if I am in the area!
April 3, 2014
Rated 3.0 out of 5.0 by Arizona Queen Repairs must be made
When staying at the hotel in February, the table in the room tipped over when we placed our breakfast on it. Breakfast landed on the floor. We reported to staff upon checking out. When we stayed at this hotel in March, two lamps in the room had no knob to turn lamp on or off. One lamp on the desk required plugging in and unplugging to operate. When lamp plugged in, the desk was so close to the wall, and screwed down, that we could not reach the additional plug for our computer.
April 3, 2014
Rated 5.0 out of 5.0 by kazam Great place to stay.
Had a wonderful stay for 2 nights. Super comfortable bed. Very courteous and helpful staff.
Breakfast was plentiful and fresh.
Will definitely recommend.
March 30, 2014
Rated 5.0 out of 5.0 by Lorins Comfortable room and good value
Helpful friendly staff. Comfortable room good location
March 30, 2014
Rated 5.0 out of 5.0 by Cowgirl13 Spring Break Chaos
This was spring break weekend and every hotel room in Amarillo was booked. We were forced to stay next door the night before and the wet behind the ears staff made it horrible. This Holiday Inn was as busy but with grace, dignity, and clean, clean, clean!!! This jewel is less expensive and the staff at all levels is some of the best in the US!. Can't wait to come back!
March 14, 2014
Rated 1.0 out of 5.0 by scrappyladydi Poor internet and WIFI
The TV kept going out. When told to the front desk, the young gal did nothing. Alejandra in the cafeteria was able to get a maintenance man to the room to check it out. A wire had been crimped so he pulled the dresser away from the wall a bit to allow better connectivity. It lasted about a half hour and the TV went out again and this time it was out for 30 minutes. It was very sporadic. We never could watch a complete program without the TV going out.
WIFI was non existent for my smart phone. Young gal at front desk said I-pad has problems. Told her my I-pad was better but my phone would not connect. Didn't do anything.
When we checked out, we complained again about TV and WIFI and were compensated some on our bill; however, wont be staying again.
March 10, 2014
Rated 5.0 out of 5.0 by Bob1509 As above.
..the best venue in the immediate area...price; quality; service were very good to excellent (as stated above)..breakfast (having real plates, cups, saucers, and silverware) is a nice touch.
March 10, 2014
Rated 5.0 out of 5.0 by Green bay packer fan Very Nice
Great, staff was excellent. Good happy hr, and if you not eat at hotel, many closes very close
March 8, 2014
Rated 5.0 out of 5.0 Accommodating and Friendly Staff "Repeat Guest"
I have stayed at this location many times and have always been treated well. I consider the Holiday Inn hotels to be the best in the industry offering value, excellent customer service , and upscale amenities with ideal locations and ease of access.
March 7, 2014
Rated 2.0 out of 5.0 by Badd Boo
Check in and room was great. The next morning for breakfast we waited to be seated as the sign said, were never greeted so we went in. Everyone was in line to serve themselves but all hot items were empty. After about 10 minutes items were replenished. Upon arriving home, my son noticed his pillow had been left at the hotel. I called the hotel to see about getting it back in which the hotel staff said I needed to call back the next day because housekeeping had the key. Called the next morning front desk staff said the would check and call me back. Never received a call and after going back in forth with various front desk staff saying they would call back and never returned my calls I decided to go back to the hotel. Front desk staff said Housekeeping staff left for the day. Called the next morning and they said they didn't have it. Customer service was terrible for the morning dining as well as the front desk. We will not stay here again!
February 12, 2014
Rated 5.0 out of 5.0 by EMSCON Comfort, Friendly and a Shuttle!
I chose this Holiday Inn in Amarillo because it has a shuttle to the airport. The shuttle sealed the deal. But everything else was great as well! Comfortable rooms, well furnished. Wonderful, helpful staff. Nice restaurant, good food, reasonable prices.
The only trouble I had was that it is not on my corporate travel site or in my GPS. Maybe because it's pretty new?
That's why I check the IHG web-site. And I'm glad I did!
Keep up the great job.
February 10, 2014
Rated 2.0 out of 5.0 by Heather77 Disappointed
We have stayed at this location many times and been very pleased until our most recent stay. The sofa bed had to be moved in order to be made out and then when we got it unfolded it was so broken down and in such disrepair you couldn't sleep on it - even if you were a 5 & 8 year old child who usually sleeps anywhere. We had 2 adults & 3 children so the sofa bed was necessary. Our room only had 3 towels in it for 5 people and they couldn't be bothered to bring them up to our room, but we could come down and get them. Breakfast was cold by the time you got everything you needed. They were out of bacon??!!! It was 30 minutes before breakfast ended. Then when they brought the bacon out, they only brought like 8 pieces and there was at least that many people in line at the time.
Just wasn't quite up to the level that it has been in the past. No Holiday Inn should have a sofa bed in such sad shape. Nor should I have to have maintenance or my husband move the table, then move the bed, then move the sofa bed - just so we could fold it out and not hit the air unit. :(
Also we only stayed there for use of the pool, but the fact that the pool didn't open until 9:00 am made it so we couldn't use it at all before we had to leave.
I also was disappointed because we were in serious need of water bottles and as a Priority Club member, I usually get a complimentary one, but she didn't have one. Then to make matters even more annoying - the vending machine on our floor ($2.50 a bottle) was out of order.
February 5, 2014
Rated 5.0 out of 5.0 by AC14 Excellent servcie
I was very pleased with value and service of the hotel. The hotel was very new with nice features in room. The staff was excellent and very accommodating especially in a difficult situation (luggage was lost and needed assistance for an early morning interview). Airport pickup and travel to Health Center was a great benefit.
January 17, 2014
Rated 5.0 out of 5.0 by Cowtown Cutie Nice
Enjoyed having bar area for relaxing happy hour/evening. Staff was pleasant, food was good.
Front desk staff friendly and helpful.
Rooms are a little small, but very clean and comfortable.
Restaurants and shopping close by.
January 15, 2014
Rated 5.0 out of 5.0 by Bedias Great Front Desk Service
This was our second stay at this hotel. The front desk people were great and very professional. We love the western atmosphere of the hotel. Our room was clean and comfortable. We will stay here again.
January 12, 2014
Rated 5.0 out of 5.0 by JF11 Great Service
Great Service. Clean Rooms. Good location. Will use again.
January 12, 2014
Rated 5.0 out of 5.0 by Safety guy Always an enjoyable experience.
Big screen tv in the bar for ball games, nice decor, the best bacon in the world for breakfast.
January 12, 2014
Rated 2.0 out of 5.0 by TexasSuzy Not what we had hoped for...
We stayed here on New Year's day 2014. We chose this hotel because of the waterslide feature. The kids were very excited to be staying somewhere they could have fun swimming. Much to our disappointment, the waterslide is only open on Friday evenings and during the weekend. I feel like this should be on the website as a disclaimer. On Thursday morning, we went down to swim before we checked out and the hot tub smelled like mildew. The smell was strong enough the kids didn't want to be in it. The pool caretaker came in and apologized. He said that typically the hot tub is drained everyday, but he had been gone the past two days and wasn't sure it was done while he was gone. That's just gross - especially after New Years Eve when the hotel was packed. It is located next to a movie theater, the mall, and lots of restaurants, so the location is great.
January 7, 2014
Rated 5.0 out of 5.0 by BionicMan Great service when busy
I had been to this hotel last year when we had car trouble. But the people and facilities made me like Amarillo TX!
Returning with my adult daughter was also a great experience.
The pool and work out equipment have had some wear and tear with the high use it has gotten. So please look into upgrading the equipment. (I have since had a heart attack and need to do a daily walk of 30 minutes per day. It is great that the equipment picked up my Polar HRM. (There is great treadmill made by Woodway that you should consider.)
January 2, 2014
Rated 5.0 out of 5.0 by MCano Excellent Customer Service
Room was great and the bed was comfortable
The entire staff's attitude was excellent.
This is something I do not see very much of anymore.
I am in customer service myself and my customer's satisfaction is very important.
January 1, 2014
Rated 4.0 out of 5.0 by johndeere1949 noise
every thing was very good during my two night stay except for saturday night and early sunday morning there were adults and children running up and down the halls making lots of noise laughing & and talking. at about 2:30 am i had to call the front dest and complain he took care of it a little bit.
December 26, 2013
Rated 5.0 out of 5.0 by Lib817 Awesome hotel and staff
My most recent stay was 2 days ago. I stay here once a month when traveling for work, and I always look forward to staying at this hotel. It smells good, is always clean, and has the friendliest employees. The bar and restaurant are great and the quality of the food & beverages they serve are excellent every time I stay.
December 12, 2013
Rated 5.0 out of 5.0 by Beth0211 Outstanding customer service
We stayed at the Holiday Inn Amarillo West Medical Center on a recent trip to Texas. Stopped there on the way down and again on the way back a week later. I love that Sam at the front desk recognized us right away when we came back! She is the perfect person to have behind the front desk of ANY hotel. On our first night there an entire football team was stranded there due to the ice storm. There had to be 10 high school kids at the desk when we arrived and she very graciously and efficiently handled all of them (with a smile :-) and was checking us in before we knew it. Beautiful decor in the hotel and a great value. Right off the freeway, so easy to get on the road the next day. We will be back.
December 4, 2013
Rated 4.0 out of 5.0 by sdwhen awesome room
VEry clean. Nice staff. Rom was more than expected. Especially for a suite.
December 4, 2013
Rated 5.0 out of 5.0 by VBCoach Large Group Travel
We were part of a large group and the staff did an amazing job of making sure they were able to accommodate our needs to the best of their ability.
Check-in, check-out, and breakfasts were as easy as anywhere else we've stayed.
The hotel has all the amenities that groups or individuals would need.
We will without a doubt be staying here on all future trips to Amarillo.
November 27, 2013
Rated 5.0 out of 5.0 by Shivy Friendly Staff
Stayed here one night as a halfway point on a road trip. Staff was extremely friendly and helpful. Recommended some dining options and it was perfect. Room was very cute. Whole hotel was very cool with modern decorations but still a 'cowboy' theme. Texas shaped waffle maker in the morning was really neat.
November 23, 2013
Rated 5.0 out of 5.0 by WWCowboys Outstanding Staff
We used to stay at a former top rated hotel (number 1) for many years, but they let it run down and is now not even rated by "trip
advisor" out of 66 hotels in Amarillo. After visiting with Chris, the
manager, we moved here this year for the WRCA finals. We also brought some family and members of a ranch that qualified
for the finals. In all 8 or 9 rooms for 3 nights. The switch was well worth it ! Without exception, everyone on staff, from front desk to restaurant to bar to maid service, was extremely friendly and more than happy to help in any way possible. Our rooms were great ! Clean, comfortable and the beds were outstanding.
At my age, that is one of the most important criteria ! We have already made reservations for the Amarillo Farm Show in December. Trip Advisor rates this property at 3 out of 66. The only reason its not # 1 is that 1 and 2 are newer. Obviously, they
haven't stayed there !
November 22, 2013
Rated 5.0 out of 5.0 by 505Sundowner Very clean and friendly staff
This location is very clean with professional and friendly staff. We have chosen this location for 3 years in a row for an annual event. We have been very pleased each time. Looking forward to next year!
November 15, 2013
Rated 5.0 out of 5.0 by KeikoCat Big-city ambience & amenities, small-town appeal
If you arrived at this location blindfolded and didn't know you were in Amarillo, Texas, you'd swear you were at a sophisticated urban business hotel, with all the decor touches and amenities you'd expect for four times the price. The bar and full-service restaurant are draws for professionals, while the well-arranged indoor pool and spa (with slide and kiddie pool) appeal to children of all ages. Even the room color schemes, lighting, bedding, and bath bespeak top quality -- but are warm and welcoming, in a convenient location just far enough from I-40 traffic to be quiet and restful. If you're not dining in, plan on dinner at the Plaza Mexican Restaurant, a block away, or the newly renovated Hoffbrau Steal House.
November 11, 2013
Rated 5.0 out of 5.0 by cpjack Great Stay-Cation
We booked this hotel due to the pool for our two 5 year olds to have a swimming weekend for their birthday. The staff was very kind, and after a pizza party early that afternoon, we ate at the hotel restaurant, which was awesome. The food was really good and very reasonably priced. Also, they had awesome happy our specials and we were able to catch the Texas Tech game on a huge television in the bar area. The room was nice, but the pool is GREAT! There is a water slide, a "baby" pool, and fountains that spray into the pool. The flooring in the pool area is the only thing that is not desirable, it was coming up and hurt their feet, but nothing some flip flops wouldn't fix. Overall, it was a great weekend.
November 7, 2013