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    Candlewood Suites Amarillo-Western Crossing

    Extended-stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites Amarillo - Western Crossing is designed from the ground up, just for you. We are just minutes from some of the key companies in the Amarillo area such as Pantex, Bell Helicopter Textron, Siemens’ and Tyson . Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites with full kitchens, room to spread out, space to work and space to relax, plus there’s shopping and dining within walking distance. Just a short drive from the hotel you’ll find the Wonderland Amusement Park, American Quarter Horse Hall of Fame Museum, Big Texan Steak Ranch, Historic Route 66, Cadillac Ranch, Lake Meredith Recreation Area, Palo Duro Canyon State Park and so much more.

    When it’s time to get connected we know what you need, free wired and wireless high-speed Internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center will help melt the stress away. For a relaxing evening, use our gas grill in the Gazebo, to cookout whenever you crave a taste of home and for a late night snack you can always grab a treat in our 24 hours Candlewood Cupboard.

    When you are visiting the Panhandle of Texas, we know what you need. Candlewood Suites Amarillo-Western Crossing is your best stay…for a week, a month or even a year.

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    Quick Info

    Highlights

    • On-site Guest Self-Laundry Facilities
    • Housekeeping Full Service
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    • Outdoor Gazebo Grill
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accomodate your group.

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    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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    At Candlewood Suites® hotels, we want you to experience comfort in every sense.

    Getting Here

    Candlewood Suites Amarillo-Western Crossing
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    71%
    Recommend This Property

    Overall Experience

    3.9

    based on 79 reviews
    71%
    Recommend This Property

    Ratings Breakdown

    79reviews

    • 5 Stars
      37
    • 4 Stars
      20
    • 3 Stars
      9
    • 2 Stars
      5
    • 1 Stars
      8

    NIce Staff

    By

    May 27, 2015

    Staff was very friendly and accommodating. Rooms were clean and well supplied. I will stay there again.

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    This Hotel services are below the average of the low end hotel

    By

    April 29, 2015

    After put in a request for room clean and it was not done. And when complain about it to the supervisor, he didn't do anything about it, he just went somewhere and never return and never came by the room to offer any help. They only clean once a week, yet they only put in four towers!

    The request to change the arrival date was send to the manager a week earlier and the Manager never took care of it. I was trying to correct the date at the time of the check in and they never corrected it and result the bill show I stayed one day earlier!

    Picked up a bag of Oak meal near by the coffee bar and was charged by the receptionist $1.50 for one day, another day is $1.00 and different day is free. It seem the receptionist charged randomly whatever price they want to charge you.

    The Priority membership was presented at the time of the check in and it never save in the system!

    Many phone calls and many complains results of these poor services and none was resolved properly. I had requested to talk to the Manager and the receptionist said she was afraid to call the Manager because she said the Manager told her not to call her only the Manager is in the office (it was the business hour).

    I had stayed so many Hotel in the past and this is the first Hotel that I thought it was managed very poorly.

    There so many people in my group expressed the same feeling about the services. But so much with my complains, I don't think they care at all!

    Posted byCustomerCare
    May 08, 2015
    Dear Ludwig2015 , Thank you for being an IHG Rewards Club member and for leaving us a feedback. We are very disappointed to hear about your experience at the hotel. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance during your stay. Rest assured that this isn't reflective of the high standards we usually pride ourselves in. We sincere apologize for the unacceptable service that you received as well as the lack of follow up from hotel management. Your comments have been forwarded to the hotel management and we are confident they will take necessary actions to rectify this unsatisfactory stay. We value you as an IHG Rewards Club member and hope you will continue to choose IHG for your future travel needs. Sincerely, Lera P Case Manager IHGCare
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    another room

    By

    April 23, 2015

    I was given a room that housekeeping hadn't touched after I had been driving for 12 hrs. and decided to get some rest around midnight.
    Was given a room that wasn't checked obviously and then was given another room with a busted bathroom door and no door handle, along with someone's hair on the pillow.
    Lucky me, that person that left the hair on the pillow wasn't somewhere still in the room as I was in the bathroom that I couldn't lock due to the missing door knob.
    Please!

    Another room.

    Posted byHotelStaff
    April 25, 2015
    Respected Guest, Thanks for your valuable time to give feed back about your stay with us. We really apologize for the inconvenience you had with you stay. Your feed back is really important for us to know the problems are guests have and we need to work on. Please do come stay with us and give us a chance to give you a better service for your next visit. Thanks.
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    comfortable bed and great service

    By

    April 19, 2015

    my sister and I found the room to be clean and comfortable for our one night stay.

    Posted byHotelStaff
    April 19, 2015
    Respected Guest, Thank you for making our day with your comments regarding your stay. We really appreciate that you took some time off to make these feed backs about our Hotel. All your comments and feedback a are very important for us to work for better service. Thanks.
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