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Rated 4.7 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Home away from home Prior to our stay I had never heard of Candlewood. We had to spend a week in Buffalo for my son's bowling tournament. The bowling association had "deals" with other hotels in the Buffalo area that were let's say lacking. For less money, we had a comfortable suite that was in almost new condition. Clean, quiet and Directv (didn't have to learn new channels as they are the same as back home). Loved the fact the laundry facility was free and had plenty of machines. The staff (Renee and Brad to name a couple) was courteous and professional. Whenever we needed something they happily assisted. If you are considering this hotel, go ahead and do it. You won't regret it. August 2, 2014
Rated 5.0 out of 5.0 by Excellent Room Service and amenities We stayed in this facility in 2011 and loved it We asked again for the same room and received it. the accommodation are excellent. We were in need of a handy cap room with walk in shower and it was provided with the property ADA compliance items. THank you for all you do for your tenants that need a long stay and a great place. We or I will be back and again ask for room 104 August 2, 2014
Rated 5.0 out of 5.0 by Another Wonderful Stay Experienced another wonderful stay! The staff are always accommodating and attentive, rooms are large, clean and comfortable after a day of shopping! Great location! July 30, 2014
Rated 4.0 out of 5.0 by Convenient location Great location but know that linens are not changed and cleaning not provided by staff on a 2-night stay July 27, 2014
Rated 5.0 out of 5.0 by Clean room, friendly staff I was conveniently checked in. The room was well organized and clean. wifi sufficiently fast. July 24, 2014
Rated 5.0 out of 5.0 by comfortable room and great service The staff is very friendly and helpful. The room is very clean. July 20, 2014
Rated 5.0 out of 5.0 by Give Candlewood a try! Our family had not stayed in a Candlewood before and were a little nervous about it. We were staying for several days and did not know how the no daily housekeeping thing would work out for us. As it turns out it was not an issue and having the kitchen and full sized fridge was great. We saved money by not eating out as much and the ability to fix a fast breakfast in the room each day was wonderful for our family. The staff was helpful and informative and a real asset. Having the option of free laundry was also a great asset. July 16, 2014
Rated 5.0 out of 5.0 by Nice, spacious room The room was comfortable, clean, spacious, and updated. The front desk staff was efficient and friendly. The only thing missing was a complimentary breakfast that is included at many other hotel chains. The room was also a bit pricey considering there was no breakfast included. Otherwise it was fine. There was a lot of noise in the room above mine which is not the fault of the hotel. July 14, 2014
Rated 5.0 out of 5.0 by Candlewood visit 2014 Pleasant, clean place to stay while visiting the Buffalo area. This was our second stay at this hotel, and we'll be back in the future. Staff was very friendly and helpful. There was a small mix up with the internet reservation service. Be sure your information is recorded correctly on their system when you reserve!! Fortunately the desk staff was able to correct the problem. July 12, 2014
Rated 5.0 out of 5.0 by breakfast Even though free coffee and tea were provided, it would have been nice to have a buffet breakfast or some rolls, bagels or sweet buns at breakfast time. Also some other hotels bake fresh cookies which I always look forward towards as a sweet treat. July 10, 2014
Rated 5.0 out of 5.0 by Excellent staff, nice rooms. I would definitely stay here again. The suite we stayed in had a separate bedroom which was very nice. The kitchen area was clean and well stocked with dishes, pots, pans etc. The staff was very helpful and accommodating. I highly recommend this hotel. It does not have a pool, but guests of Candlewood Suites are able to use the pool of the hotel across the parking lot. July 9, 2014
Rated 4.0 out of 5.0 by Nice and convenient, but a little expensive. Location was convenient to the university and many amenities. Staff was helpful and polite. We enjoyed the outdoor gazebo area, lobby, pantry with 24-hour coffee, and reliable wireless. Room was acceptable. Our only hesitation in returning is the cost. It seemed excessive for a hotel with minimal housekeeping and pets allowed (we don't have any). Our rate was significantly higher than our friend's rate who was also staying at the hotel in a similar room. July 8, 2014
Rated 5.0 out of 5.0 by Front Desk Staff Brad at the front desk made the difference in our stay compared to years of Hotel stays at many Hotel Chains both for business and pleasure. His offering help and suggestions with a smile and friendly greeting when we arrived is something I have not experienced in a very long time. He even drew a map by hand for us making it easier to get to Niagara Falls. I asked for extra towels for our room since our grandson was staying with us. Without hesitation he went to the supply room and we were on our way, extra supplies in hand. Thanks again Brad June 30, 2014
Rated 5.0 out of 5.0 by great staff the staff makes you feel like your family. Thats why I keep coming back to the same hotel every time I'm in town. June 27, 2014
Rated 5.0 out of 5.0 by Comodidad, limpieza y Servicio Exelente Este es el sitio perfeacto para conocer Buffalo y a la vez estar cerca a las catarats de Niagara. La estadia es palcecentera y la una distacia corta a diferentes lugares turisticos del area. El sector es seguro y el trafico automotor no es pesado. June 25, 2014
Rated 5.0 out of 5.0 by Great Place! I'm always taken care of by Brad when I arrive, and the service is absolutely perfect! Highly recommended. June 25, 2014
Rated 5.0 out of 5.0 by great service excellent staff and clean rooms great service, excellent staff and clean rooms we will stay here again on our next visit to Amherst June 23, 2014
Rated 3.0 out of 5.0 by Good enough to lay your head for a night or two While there were some minor hiccups in the bathroom (drain plug in sink didn't work and shower head was leaky when on), this property is clean and comfortable enough for the rate paid. June 21, 2014
Rated 5.0 out of 5.0 by very nice place This was a clean and well kept hotel. My family and I enjoyed our stay and would come again next time we are in the area. Staff was very friendly as well! June 17, 2014
Rated 5.0 out of 5.0 by Thank You all I have been a business traveler for a good portion of the last 30 years and had many varied experiences with hotel accommodations. A few years back, I discovered the Candlewood Suites in Amherst NY.. and have not stayed anywhere else since then. I visit the property fairly regular, and am always amazed at the friendly greeting when I arrive, no matter what time of day or night. Even when there are changes in staff, the overall attitude remains the same. The quality of the experience is outstanding, from the cleanliness, to the bedding, and even the towels are far above my expectations, and very consistent. I recently announced my retirement, and happened to mention it when I checked in on my last trip, and to my amazement, when I checked out there was a greeting card signed by the entire staff waiting for me. I do belong to other frequent traveler programs, but will always go out of my way to stay here due to the outstanding overall experience. June 16, 2014
Rated 5.0 out of 5.0 by Great Value Although not a glamorous location, this hotel is great. Conveniently located. Clean, well-staffed. I love having a kitchenette. June 11, 2014
Rated 5.0 out of 5.0 by Met all my Expectations I was there with family for a short trip to Niagara and this hotel met my expectation when I was looking to book one and also during my stay. Good one to stay with family any day. May 31, 2014
Rated 5.0 out of 5.0 by Friendly staff Very comfortable very good for families with children May 19, 2014
Rated 5.0 out of 5.0 by A Warm Stay During Very Cold Weather Thank you, Thank you, Thank you, Thank you! Our stay at the Candlewood Suites in Amherst, NY was warm and comfortable. Everyone was friendly and helpful and did whatever they could to make our stay enjoyable! Thank you Jackie, Laurie, Tamra, Rene', Matt & Brad...Thank you! Our Queen Suite was clean, cozy and warm, the furnishings were in excellent condition including the kitchen and utensils; the extra spacious bathroom was amazing. The guest laundry was clean and large enough to serve several guests at a time. The fitness center was clean, spacious and operational. Thank you for the daily news and updates about weather and driving conditions. The Tuesday "Pizza" night was a bonus. Thank you all for giving our eight night stay a warm feeling! March 4, 2014
Rated 5.0 out of 5.0 by Amazing Staff, Service, Rates and More! My experience at Candlewood Suites was incredible. I was in the midst of a stressful move for work, and everything they did to accommodate me made my difficult situation that much easier. Unbelievably friendly and accommodating staff and service, and great rates too. I would not hesitate to recommend them to any and all! February 13, 2014
Rated 5.0 out of 5.0 by Great Service! I had forgotten my jacket in closet. The Hotel found and mailed it within 2 days! January 3, 2014
Rated 2.0 out of 5.0 by Christmas stay Staff were friendly from check-in to checkout. We stayed for 4 nights and liked the location. Was close to family. The room should have been better cleaned--raisinettes under the bed, used tissues. All of which were there before we checked in. December 31, 2013
Rated 4.0 out of 5.0 by Affordable comfort and close to shopping Went Christmas shopping with a girlfriend and we decided to try a hotel with the kitchenette area, and we weren't disappointed. Room came with a full fridge, 2 burners, microwave and coffee pot. 2 queen size beds and an ample space for a workstation/table for dinner after a long day of shopping. Right off of the Millersport Highway - easy 15 -20 minutes from either the Fashion Outlets of Niagara - or Waldin Galleria. We will definitely be back to this location. December 5, 2013
Rated 5.0 out of 5.0 by Truely a Tremendous place to stay I travel on business and pleasure almost every week of the year for more years than I care to remember. Of all the places that I stay, this is by far the best. Comfort, convenience, and most importantly the treatment by the staff there. I always feel welcome, when I walk in the door it is to a smile and usually they remember me by name, this is amazing considering all the people that come thru the door. I will go out of my way to stay there, and if I am in other cities, will go the extra mile to stay at this facility because of the quality, but more importantly the staff there. I will be back next week and will be bringing 9-10 of my associates. THank you and keep up the goog work October 31, 2013
Rated 5.0 out of 5.0 by Another Successful Stay Candlewood is in a great location. Easy access to UB, local stores, Niagra Falls & Walden Galleria Mall. This has been my 5th time here due to the convenience. The staff is always cheerful and helpful. The beds are super comfy. The rooms have always been clean. I like the fact that there is a refridge/stove/microwave in room. Free wifi is always attractive to my kids! October 24, 2013
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