Rated 4.1 out of 5 by 228
Rated 3.0 out of 5.0 by Traveler XYZ This hotel needs some building maintenance.
Staff was great but room and exterior of building is rundown.
August 19, 2014
Rated 2.0 out of 5.0 by Gkmisra Not value for Money
It did not seem like this hotel is value for money.
August 18, 2014
Rated 4.0 out of 5.0 by Fish43 Staff and Service
Everyone was extremely nice and helpful. The rooms were in need of updating but I knew that before I arrived from reviews.
August 17, 2014
Rated 4.0 out of 5.0 by Keyman19 Very good but not excellent
After having just come off a cruise vacation, I was possibly spoiled by extremely attentive service. I came to the Holiday Inn for the National Scrabble Championship. I was promised a shuttle to the convention center every day but this was basically unavailable as it would leave at times that would make me either too early or too late. Several times there were no service members at the area I needed them (restaurant and front desk). But everything else, including the room, facilities, niceness of staff, etc. was excellent.
August 15, 2014
Rated 5.0 out of 5.0 by CherylLes great stay
Our family always stay at a HI when traveling. From the moment we checked in, the staff greats you with a friendly, helpful manner. If you see any staff in the elevator, hall etc. you are greeted with a hello and a smile. The rooms and all parts of the hotel are fresh and clean. You truly feel like you are on vacation when you stay at the HI..
August 13, 2014
Rated 4.0 out of 5.0 by Goldenhorseshoe Good location, comfortable
Good location, easy walk up Delaware to the Albright Knox, the park, and other sites. Easy walk back down Elmwood shopping and eating district.
August 11, 2014
Rated 5.0 out of 5.0 by cje1971 Overall Quality Stay
The hotel was clean and comfortable. The front desk staff was fairly friendly and the bar/wait staff were very friendly and focused on customer service. Our room was clean and the bed was comfortable. The a/c unit worked, but not the best and took a little while to cool the room to a comfortable temperature at night.
Overall, we would stay here again especially since the proximity to the Anchor Bar was perfect.
August 11, 2014
Rated 2.0 out of 5.0 by Nelson391 Not great
My bed had not been changed from the previous guest, it was obvious it had been slept in before, not a good thing to find after a long day of travel. Restaurant food was OK. Room layout was OK. Parking and location is good if you need to be near downtown buffalo.
August 10, 2014
Rated 4.0 out of 5.0 by okaykay Good staff, decent hotel
-No complaints about the staff, everyone was friendly and attentive.
-Had asked for the a/c to be turned high to cool the room prior to arrival and they had remembered, which was much appreciated.
-Room was pretty small but ok for a short stay (we were only there 1 night)
-The tub was grungy looking and the bathroom overall was small and dated.
-Loved the bath products from Bath
August 8, 2014
Rated 5.0 out of 5.0 by SpringLakes Excellent Value
Hotel is a bit dated but very clean and price/location are excellent.
August 7, 2014
Rated 3.0 out of 5.0 by Karel02 Great location in Buffalo
Hotel has a great location: very near to Allentown and opposite the Theodor Roosevelt Inauguration museum. Downside was the poor internet connection in the room for the 2 days we stayed. The reception could offer no resolution for this. Maybe not a major point but definitely annoying if you want to do some work or otherwise.
August 5, 2014
Rated 4.0 out of 5.0 by KittyCanuck Good location
Quick access to the border and Peace Bridge. Comfy pillows and bed. Friendly and helpful staff.
August 5, 2014
Rated 3.0 out of 5.0 by Bad experience in Buffalo Buffalo Holiday Inn
I expected more from the Holiday Inn. disappointed in the cleaniness of the room
August 5, 2014
Rated 1.0 out of 5.0 by GuyRo Over Priced
No microwave or refrigerator
Out dated lobby
My room did not meet HI standards
Bathrooms did not meet HI standards
August 4, 2014
Rated 5.0 out of 5.0 by niko2014 Holiday Inn Buffalo-Downtown
The stay was great. Staff was very polite and friendly. They addressed all needs and did it quickly. The room was clean and we had enough towels and soap. My family and I really enjoyed the stay. I just wish we could have had a continental breakfast included with our stay. Other than that I would recommend this Holiday Inn to others. Thank you for a pleasant stay.
July 31, 2014
Rated 1.0 out of 5.0 by BillyBoyTWD Stinky and in need of renovation
Walking into my room, I immediately was hit by
a wall of stink. Window did open, but latch was
broken. Carpet was filthy. Door to bathroom
was "sticky" and looked as though it had
never been cleaned. Ended up not sleeping in
the room -- went to a friends house who
lived in town. Came back next morning to
shower, collect bags and check out.
Will not stay there next time through Buffalo or
Western NY. This hotel needs a lot to bring it up
to acceptable standards.
July 29, 2014
Rated 5.0 out of 5.0 by frank w very clean - great staff
We enjoyed our stay. the hotel was great. Convenient free parking. Room was fair size, up to date and very clean. Nice view of downtown. Great helpful staff.
Only complaint was somewhat noisy party by pool until past midnight.
July 29, 2014
Rated 5.0 out of 5.0 by Phil1228 The Best!
This is the best place to stay if your traveling to Buffalo. Close to Downtown. Close to all medical centers. The people here are so nice they are entertaining! All departments are more than willing to help! Don't miss it!!!
July 28, 2014
Rated 5.0 out of 5.0 by Richard5599 Quiet, quick, quite excellent
Welcomed with a smile and our two rooms were together. Breakfast typical American, adequate choices, fast enough service to get on to business. Couldn't find anything wrong with the rooms, nothing to suggest improvements on, even a little bit. Clean drawers, suitcase stand right where you want it, plenty of towels and pillows, comfortable chairs to plop down and sit when you're done with the day, nice beds. Walk a few steps to Allentown for interesting time, food, and libations.
July 27, 2014
Rated 4.0 out of 5.0 by CycleMom Nice hotel
This hotel was a nice start to our 200 mile bike ride on the Erie canal. It was about one mile from the start of the bike trail and they did not balk at bringing our bikes into the room. The only thing I didn't like was that they had Fox News on in the breakfast room.
July 25, 2014
Rated 5.0 out of 5.0 by Traveler Plus Holiday Buffalo New York
The hotel was totally booked but quiet
Great breakfast choices
July 22, 2014
Rated 4.0 out of 5.0 by BobD719 Great room
Bathroom ceiling needed to be repair. Stucco finish was peeling for the ceiling due to possible water damage from the floor above.
July 20, 2014
Rated 5.0 out of 5.0 by David567Albany Overall experience
I have stayed at this location many times in the past. I always have the same level of outstanding customer service. This particular trip was due to a death in my family. Brian in particular was professional and accommodating to my needs, as well as Linda.
Whenever I go to buffalo for a visit, the downtown holiday inn express is always and will continue to always be my first choice.
July 17, 2014
Rated 5.0 out of 5.0 by gypsy68 Very Comfortable
We enjoyed our stay and would like to do it again!
July 16, 2014
Rated 5.0 out of 5.0 by Momma Poli Fun filled weekend
We enjoyed our stay in the Downtown Buffalo area, it was easy to get to our venue, as well as explore the area
July 16, 2014
Rated 5.0 out of 5.0 by Phil1228 Fun place!
As always, the staff was super friendly and super helpful. Front desk staff was great. The bar is a great place to unwind! Food is excellent!
July 14, 2014
Rated 3.0 out of 5.0 by elnino27 服务有待提高
July 8, 2014
Rated 5.0 out of 5.0 by Bill1979 Good Location
My family of 5 stayed for one night. The hotel is in a very good location and the reception area was well maintained. The rooms are definitely dated but worked well for our quick stop. An interesting find was the Teddy Roosevelt Inaugural Site across the street - did not know it was there. We took the tour which was very well done and informative. Did not use the restaurant - when to Duff's for wings. It would've been great if breakfast were included in the price.
July 4, 2014
Rated 4.0 out of 5.0 by ChrisPLondon Good stopover
Stopped over in Buffalo on the way to Canada.Chose the hotel because familiar with US Holiday Inns and it was close to downtown.However,Amtrak train very late so ate in hotel.Nice dinner,good service and a decent pint of craft beer in the bar beforehand.
Breakfast OK but waiter dropped plate of ham,fortunately on the floor rather than on me!
Front desk very helpful in booking taxi to cross the border.
July 3, 2014
Rated 4.0 out of 5.0 by ann14 Easy parking location. Very nice front desk employees.
Employees at this property seem to strive to keep guests satisfied. Would recommend when traveling.
June 30, 2014