Rated 4.5 out of 5 by 69
Rated 5.0 out of 5.0 by Zengirl416 Clean and Cozy!
Staying at this hotel was a great experience from start to finish. Staff at check-in were friendly and efficient. The room was spotless and the continental breakfast was great. I would definitely stay here again!
August 10, 2014
Rated 5.0 out of 5.0 by The Duke 65 Ecellent Hotel , lots of room in the rooms
Very good location . Close to shopping .Lots of different things and activities to do at hotel if you don't want to leave .
August 7, 2014
Rated 2.0 out of 5.0 by TCNutt Stay was only ok
Usually we have a great stay at staybridge, this time the room on the first floor was smelly. There were no other rooms available to change.
Breakfast was good as usual. I always enjoy a fresh waffle. I stay here with my large family. Hope to get a better room next time.
August 7, 2014
Rated 5.0 out of 5.0 by Courtice47 Our favorite place in the Buffalo area
Stayed here several times now and we are never disappointed. Great suites and a great breakfast. Handy to lots of stores and restaurants. We will be back.
August 7, 2014
Rated 5.0 out of 5.0 by Teresa-tweet Excellent hotel!
I enjoyed staying at Staybridge. This hotel meets my expectations. I do wish there were nightly receptions even on a Friday - Sunday nights.
July 25, 2014
Rated 5.0 out of 5.0 by rg99 excellent service
i have stayed here on multiple occasions for business. i consider my home away from home when in the Buffalo are.
July 21, 2014
Rated 5.0 out of 5.0 by dave1962 Nice Place
I've been staying here on and off for the last 3 years, that should tell you something. Everyone goes above and beyond. Keep up the good work.
July 21, 2014
Rated 5.0 out of 5.0 by ashnick Family vacation
What a great hotel and staff! Thank you so much for making our family Trip so enjoyable! The hotel was very clean and the suites are just beautiful it was a home a way from home. The added plus was the complementary Dinner, Wine and Beer and the cookies my kids were so thankful for! the added touch when you delivered them to everyone! Thanks again for such a great experience we will be sure to be back!
July 9, 2014
Rated 3.0 out of 5.0 by Traveller11111 Terrible bed and housekeeping needs some work
Beds and pillow needs a bit of updating. Housekeeping needs to clean a bit better. They really don't acknowledge platinum members as other hotels within the IHG brand take care of them.
July 8, 2014
Rated 5.0 out of 5.0 by Marie27 Comfortable business stay
This is a great hotel. Staff are fabulous The only thing to complain about is the pillows. They are small like decorative pillows filled with chopped up foam.
July 4, 2014
Rated 3.0 out of 5.0 by nonti05 Nice hotel
nice place to stay, very friendly front desk staff. nice patio area with grills and fire pit.
July 3, 2014
Rated 5.0 out of 5.0 by Shelby123 Nice staff, clean hotel
Upon check-in the front desk staff was very friendly and welcoming. When the gentleman went to hand our the keys he said the room number out loud. In my experience, this is a huge no-no. Also, our toilet did not work but due to our late check-in I didn't tell anyone until the morning. Other than that our stay was great. The breakfast attendant was nice and the morning desk people were super nice. The hotel is very clean and well kept. Our suite was huge and I loved it!
July 2, 2014
Rated 5.0 out of 5.0 by is4trout Great Suite
One of the nicest suites I have stayed in. Very large and comfortable.
June 30, 2014
Rated 5.0 out of 5.0 by CATraveler2 Great stay in Buffalo!
We got in on a very late flight and our room was ready and the staff at the front desk was very friendly and informative. The hours for breakfast were very accommodating.
June 30, 2014
Rated 4.0 out of 5.0 by Pf8hh Starting to look worn
We have been going to this hotel for many years. Recently the room we stayed in was much more thread bare than we have had in the past. It was unusual, and unfortunate because we have always appreciated having a place away from home we could be comfortable in.
June 25, 2014
Rated 5.0 out of 5.0 by klbosch Cannot say Wnough
My Family and I stayed at this hotel for 3 nights. Mark, The Manager, went over and above any standard level of customer service to ensure that we were comfortable and personally taken care of.. the accommodations were beyond any expectation. I stay in hotels for business 7 or 8 times a year. I always gauge a hotel on how clean and quiet the rooms are during my stay. From what i could see the hotel was nearly full during our stay but we never once hear a sound from any other room, including doors closing. The suite was beautiful and very inviting. in fact my sons thought it would be great to just move in. I want to say a personal thank you to Mark fo all he did for us.
June 23, 2014
Rated 5.0 out of 5.0 by jompinto Good overall experience
I am a frequent business traveller, particularly to Buffalo. This hotel, although not situated very close to the office, provides excellent service -- attentive staff, decent breakfast, spacious room.
June 18, 2014
Rated 5.0 out of 5.0 by Another James Convenient
It was a convenient location for our activities in WNY that weekend.
June 4, 2014
Rated 4.0 out of 5.0 by palette Clean and Comfortable
Reception was kind even if I checked in late.
Comfortable and clean room. Good location near the airport.
April 7, 2014
Rated 5.0 out of 5.0 by LisaM3 Customer Service done right!
I recently stayed at this hotel with my children to visit family who live locally. Aside from the fact that I had stayed in a Staybridge hotel before and had a good experience, I chose this hotel because of its location and the pool for my kids. Unfortunately, when we arrived the front desk staff informed us that the pool was closed, needless to say we were all a little upset and asked if there was anything they could do. They consulted with the manager and he came right out to speak with us and explained the situation. I won't go into every detail, but he did all he could to make the situation right for us. He even greeted us at breakfast the next morning (which was great by the way) because he was still trying to fix the pool situation and apologized once again. All the staff were very friendly and helpful and the manager Mark went above and beyond in a world where you see very little quality customer service. This great experience has set the bar for me.
March 2, 2014
Rated 4.0 out of 5.0 Snow Bound
During my stay, which was during the month of February with snow, I was there for a week. I was only lucky enough 2 nights to get a parking spot with less than 6 inches of snow in it. Most nights when arriving back, once parked I was shoving snow with my door as I got out of my car!!! I did not see anyone the entire week plow the parking spots. I made mention to a girl and the front desk and she just got snippy and said it was not her fault.
Other than this, it is a great place to stay, just would like to see them contract with another snow clearing company.
February 16, 2014
Rated 5.0 out of 5.0 by Mark&Elaine All around comfort & value
The location was close to everything we needed. The rooms were clean, comfortable and spacious. The staff couldn't have been more friendly & accommodating.
February 12, 2014
Rated 5.0 out of 5.0 by HEMS3187 Great place and amenities
Very accessible to airport,dining shopping and major highway.
January 16, 2014
Rated 5.0 out of 5.0 by Hiweel Clean & Convenience
Stay at this location often it is always clean, comfortable sleep
Convenient to many amenities
December 31, 2013
Rated 5.0 out of 5.0 by Nish123 Excellent staff, friendly environment and great services
I have lived in this hotel for over a year with family and the hotel has exceeded my all expectations. They have small but clean rooms with kitchen. It is close to airport and grocery stores. They also provide complimentary shuttle services within 5 miles which is very helpful when my family wants to go out and I am in office (since my wife can not drive). The staff is very friendly and well mannered. I had a great time staying here.
December 30, 2013
Rated 3.0 out of 5.0 by CanadianTraveller92 Good Hotel, until you check out
Hotel was great, we got upgraded to a king presidential suite. Cons of that room: loud people in the lobby (right above the lobby) and elephants above us...all night long. Breakfast was average. A different price was shown online on my account than when I checked out. Nothing but problems once we left. I have tried to get in touch with the manager and still have not heard anything. I have filled out 2 'concern' forms and nothing either. Seems like once they take your money and if you have problems afterwards, you're on your own. As a Canadian tourist I will not be returning to this hotel even if it is right on Transit Road, I would rather stay in a hotel 20 mins away and pay cheaper. Crazy, crazy prices!
December 6, 2013
Rated 5.0 out of 5.0 by Saki Staff went above and beyond
Great location. Great time. Good breakfast. Very comfortable
December 4, 2013
Rated 3.0 out of 5.0 by CDJL7172 Not as comfortable this time...
Myself and 3 girlfriends have stayed at the Staybridge in Clarence, NY twice a year since it opened its doors and have always been so happy with our choice and highly recommended the hotel to friends. This visit I cannot say the same. We book in November and April and book 6 months in advance. We always request the same room and the hotel has always been considerate of our request and placed us in the room we prefer, this time they did not. When I commented on it on check out I was told that 'sometimes they have long term guests who request that room type and the room simply isn't available come the week-end'. Since we met up with the people staying in the room I can say with complete certainty that this was not the case, our request simply was not honoured and with 6 months notice and being a consistent customer I would have expected better. In addition, our living area did not have a chair, which meant one of us did not have a comfy seat to relax in during our evenings. The beds did not have a comforter/duvet, only a sheet and 1 blanket...the first night was very cold. We inquired at the desk and they explained the chain is moving to quits and they just haven't received them yet...so in the mean time they had removed the duvets, which didn't make sense, and it was COLD!! They were kind enough to bring up a couple of the old duvets which did make things more comfortable for our second night's sleep. On top of that, the pillows were not comfortable at all, which has never been a problem. I think overall this hotel is just beginning to show its age, or maybe management has changed; either way the experience wasn't the normal level we've become accustomed to. We are all normally so happy with our stay but sadly cannot say the same after this stay.
On a positive note, the girl working the desk when we checked in and who brought up the duvets was lovely and very helpful.
November 21, 2013
Rated 5.0 out of 5.0 by RonKaren Awesome Hotel
I highly recommend this Hotel ! Our job keeps us traveling year round and we stay in so many hotels, this was our first time at a Staybridge Suites, Loved it ! From the comfortable clean spacious room to the Hotel staff everything was fabulous! We will be looking for a Staybridge every where we go now. Would like to Thank the staff for a wonderful 3 week stay !!
November 16, 2013
Rated 5.0 out of 5.0 by MKtx A memorable and comforting experience.
Our visit to Buffalo was an emotional one as we were visiting my beloved Mother who is fading with Alzheimer's disease. The Staff was very comforting and assisted us with visits to the care facility. We couldn't be more thankful for choosing Staybridge, thanks to your wonderful staff. Thank you!
November 3, 2013