Rated 3.6 out of 5 by 286
Rated 4.0 out of 5.0 by Susan e. A few thoughts
Great spot, staff top notch, it would be nice if a voucher towards breakfast was included in the cost. Thought it was a bit petty to charge for two extra slices of bread to go with mussels, which were outstanding and we didn't want to waste any of the yummy broth!
June 4, 2014
Rated 3.0 out of 5.0 by HIGuest1999 Dated facility
Sadly, this property has not lived up to my expectations as far as Holiday Inns are concerned. The property is dated, not kept very clean in the rooms, (the lobby and exterior is very nice) and the amenities are not what I find when I stay at HI lodgings across the globe.
There was food on the floor behind the couch and stains on the couch of unknown origin... The bathroom wasn't clean in the corners so I think it has just accumulated grime over the years that is probably hard to remove.
Overall, I was disappointed that they have stopped providing coffee in the lobby in the morning instead forcing you to either bring coffee from your room or pay in the restaurant... no complimentary breakfast, just the restaurant for which you pay for everything. The restaurant does do a good job and the food is good. The wait staff in the restaurant is excellent as well as the hotel staff at the front desk.
I will probably choose a different place to stay next time I come to Buffalo. There is a newer HI Express near the airport that may better suit my needs.
June 2, 2014
Rated 5.0 out of 5.0 by Biker12345 Good place to stay.
Right by the freeway... easy in easy out. Close to a lot of food/things to do.
May 30, 2014
Rated 5.0 out of 5.0 by habsgirllv Amazing Service!
My boyfriend and I stayed one night for a little cross boarder shopping...the customer service at IHG hotels are always top notch! Check-in was quick, the young lady at the desk was very polite and helpful. The room and bathroom were very clean, the bed was super comfortable. This hotel is located near many restaurants and shopping. We enjoyed our restful stay and would recommend this hotel.
May 22, 2014
Rated 5.0 out of 5.0 by JAKA Great location, nice staff, needs an elevator though!
Loved the shuttle service provided by the hotel. The driver was exceptionally kind. I must rave about the convenience of this hotel to the University of Buffalo campus.
May 21, 2014
Rated 1.0 out of 5.0 by College Mom of 4 Smell of Smoke
This is a non-smoking facility, however, my room had the smell of heavy smoking. The front desk was notified and responded that there was nothing that could be done.
May 20, 2014
Rated 3.0 out of 5.0 by Wgnwheels Great but dirty room
Everything was great. Improvements are evident at this hotel. Unfortunately the maid didn't clean up after the prior guest in that room.... Bathroom floor was covered with sticky urine... Assuming it was urine....fresh dried puddles could be seen ALL around the toilet. I always carry a cheap pair of thong sandles just for hotel floors! I stayed 3 nights and didn't want maid service for the duration. The "do not Disturb" card was entirely COVERED in some sticky substance.... Really gross.... The shampoo was obviously refilled cause it was all over the little bottle, yet full.
Other than being completely grossed out, the rest of the room was clean and comfy. I'm hoping it was an isolated occurance.
May 19, 2014
Rated 5.0 out of 5.0 by Biddlebarn Outstanding Service
This place has a great staff!! I was very pleased at the way they went above and beyond to make my stay comfortable and enjoyable. there was never a doubt that they were making sure I would want to return to their location....and I most certainly will!! Thanks for everything!!!
May 12, 2014
Rated 4.0 out of 5.0 by Rob&Sue Great location to see the Falls
Our room was at the rear of the hotel and we were able to park at the rear of the building close to our room. Down side was that we were not on the ground floor and had to carry our luggage up a steep stair case. Bed and room ideal. However I did not like the fact that when the coffee ran out there was a charge for additional drinks - not something I have ever experienced in any other hotel in England of the USA.
The indoor pool was a real treat and we made use of it.
May 10, 2014
Rated 5.0 out of 5.0 by Pet123 Comfortable stay
Holiday Inn is excellent! Good location.Excellent restaurant and bar. Employees are excellent!
May 5, 2014
Rated 5.0 out of 5.0 by Canada29 Inn at the Airport
Holiday Inn on Genessee Ave is our GO To holiday Inn in the Buffalo area - great food, excellent customer service and close to airport and shopping. Will definitely be back.
May 1, 2014
Rated 1.0 out of 5.0 by jgwarren Room Review
Nothing is nothing worst that staying in a hotel and getting up in the morning to get ready for a out of town appointment, spending the travel dollars because this customer is worth it and have to take a cold shower to ready getting for this important sales call.
April 11, 2014
Rated 5.0 out of 5.0 by Basia14 Superb stay
We came from NYC and our stay at Holiday Inn was excellent. The location was perfect, close to the University, dining and shopping. It is also 20 mins away from the Falls. The room was very clean and the staff friendly and knowledgable. I will definitely stay there again:) Small fitness room and a heated pool makes it even more pleasurable.
April 1, 2014
Rated 5.0 out of 5.0 by Jules24 Sales staff superior
I booked 40 rooms for two of our hockey teams to attend States. The sales staff was more than accommodating. They made our team feel welcome and important. We will definitely stay again.
April 1, 2014
Rated 4.0 out of 5.0 by Cookie_in_the_Kitch Great for a 3 day Break
My teenage son and I visited this property during the 2nd blizzard of the year. When the malls and movie theatres were closed due to the weather I thought we might be doomed. Thankfully, I was wrong. We were comfortable at the hotel and enjoyed a nice dinner in the hotel restaurant. The staff all appeared to pitch in to make a busier than usual dining experience enjoyable. I would stay at this property again!
March 16, 2014
Rated 5.0 out of 5.0 by candy51 Good value, friendly staff
Just in for one night, close to shopping, very nice pool.
Enjoyed dinner at restaurant. Perfect location for us , easy on/off highway. Would stay again.
March 14, 2014
Rated 4.0 out of 5.0 by JCampisi Just a little overpriced
The hotel and staff are just fine. The rooms are very clean and it has a great pool area. The price is a little high. A breakfast buffet has been added in the lounge. It is a nice buffet and not overpricer but it needs to be better tended. Some of the food was cold and the sterno cans not well tended. The hotel is located in a grerat area and with a little care will be a Class A property.
March 13, 2014
Rated 2.0 out of 5.0 by College Mêre Will not go back
Kids running down the halls screaming non stop. Called front desk twice and they only said they saw nothing when they checked. Too noisy to relax. My room wasn't ready when we arrived. Was made to wait.
March 12, 2014
Rated 5.0 out of 5.0 by hmmmm The staff is wonderful!! Thank you to all!!
Service, transport to the airport, dining staff and especially front desk associates...wonderful! Thank you for an excellent stay!!
March 11, 2014
Rated 4.0 out of 5.0 by arichlane Friendly staff front desk
Friendly greeting and awesome service at front desk handled situation with a hockey team checking in at the same time. They didn't get flustered or have it impact other customers checking in.
March 10, 2014
Rated 5.0 out of 5.0 by Hamma Great service nice room
Nice upgraded room . Good food . Friendly staff . Nice pool .
March 7, 2014
Rated 2.0 out of 5.0 by Riggo Aging....
This hotel is a older than most of the other Holiday Inns in the area. It's also quite big. Many of the rooms have a variety of issues, and the staff that greats you normally does not recognize your status if you are a gold or platinum preferred - they just give you a key and point you to the room you order.
With that being said.... this hotel is generally $10-$20 cheaper than the others AND it has the best pool and a great workout room. I only stay here when I have to, but normally spend the extra money and stay by the airport or in Hamburg.
March 7, 2014
Rated 5.0 out of 5.0 by LM06 Staff very friendly and helpful
This is our third visit to the Buffalo region in the past year. Everytime we come, we stay at this hotel. The rooms are all very clean and the front desk and cleaning staff are all very friendly, and try to make your stay as comfortable as possible. When we come back we will be back at this same hotel. We are very happy with this hotel.
February 26, 2014
Rated 5.0 out of 5.0 by Janice1953 Great place for guests to our son's wedding
I can't say enough about how well we were treated! The staff was helpful in everyway possible.We hosted a brunch the morning after andi it was perfect. It was our first wedding but obviously not theirs.
February 25, 2014
Rated 3.0 out of 5.0 by PastorW All good but!
The property knew they had hot water issues and still put us into a room where this was a known problem. No hot water, No Shower, BIG PROBLEM!
February 25, 2014
Rated 5.0 out of 5.0 by z1mike Home away from home!
I stay their often with my two children when I'm up to visit them. I couldn't be more appreciative of the always super friendly and helpful staff! Keep us the great work, team!
February 23, 2014
Rated 2.0 out of 5.0 by Colonel Lack of complimentary features and benefits for Priority members
We have enjoyed staying at this hotel for the last five years when coming to the area. Usually we stay at least two weekends a year. One of the features we have enjoyed is the restaurant with its great food. We would always receive when checking-in a 10%discount card and free drink card and free dessert for the restaurant. This time we were told all these perks were stopped on January 1, 2014. For us this could be translated into a $15 - $20 value. Since the hotel does not have a free breakfast, we considered these perks as an equivalent value. We had also previously received as Priority Club members complimentary water bottle, chips and granola bar. We were advised these were also stopped January 1, 2014.
February 20, 2014
Rated 3.0 out of 5.0 by g255 clean but coldx2
Hotel was clean. Service staff were friendly and helpful. Front desk was cold,no real greeting and did not know where different attractions were. Room was never warm. Turned room heat to 78 and it never warmed up much.
February 9, 2014
Rated 5.0 out of 5.0 by Roger1972 A Great Room
The room was very comfortable to relax in and get the needed sleep. The service was excellent, especially when given the option of (2) queen beds or (1) king size bed; I took the king size bed during my stay. The food was very good during the evening and in the morning. I will recommend this hotel to my other drivers if they are in the Amherst area. Thank You for your great hospitality.
January 26, 2014
Rated 5.0 out of 5.0 by 125992 Great place to stay while visiting colleges
We spent one night here while visiting colleges. The staff was extremely friendly and helpful. We arrived late and the lobby coffee was shut down for the night but the staff managed to get me a cup of coffee. The room was clean and bright. The bed was very comfortable and we each had plenty of pillows. The bathroom was also clean, but it may have needed a new bulb or brighter bulb for the shower. The vanity lights were bright but the single bulb for the shower could have been brighter. The shower/tub, sink, toilet and floor was clean. Easy access to the internet and a nice big desk to work on. The breakfast wasn't free so we thought we'd try "The Original Pancake House" down the road. The pancakes were delicious! The eggs were good too but the pancakes were out of this world!
January 20, 2014