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Rated 4.4 out of 5 by 30 reviewers.
Rated 5.0 out of 5.0 by great room recently renovated. excellent rooms and exercise area. January 28, 2014
Rated 3.0 out of 5.0 by Nice, but beware of smell of fresh cigarette smoke in room This is a nice place, however, the most recent stay was made very less pleasant as we could smell fresh cigarette smoke while in our bathroom. It appeared to be coming in through venting. Not cool in a 'non smoking' hotel. When we brought this to the attention of staff upon check out, he took a note, and mentioned that perhaps it was because there is a smoking area outside on the ground floor near that area of the building. Note - we were on the 5th floor. I can't imagine people were outside using the smoking area all night and in the morning as the outside temps were in the single digits. Nice place, but they need to get this fixed or it will be off my list of places to stay because of the disgusting smell of cigarette smoke. January 25, 2014
Rated 4.0 out of 5.0 by GREAT LOCATION My husband and I spent a month in Ann Arbor after his surgery at UofM. We needed to stay in the room most of the time and are so glad we choose Candlewood Suites. Staff was more than accommodating with our 3 moves the first 3 nights. A twin-bedroom being unavailable until the 2nd night caused first move. That room was VERY noisy from the nearby stairwell and elevator (avoid if rest important). Final room was perfect and Shawn even moved a heavy recliner twice. The laundry/ exercise room/cupboard were most convenient. You can take what you need from a well-stocked cupboard, place the amount in a box and pay at check-out! Complementary 3 daily papers were great for my husband who couldn't do much else. Laundry was also free. No hassling with coins. Two concerns: (1) Hot water came into the kitchen and bathroom sinks, but never into the tub. (2) A mailing from a city 2 hours away to the hotel's correct address a week after our stay began was never received by us. A week later it was returned to the PO as "unable to forward." We were there! (Later received it from sender with all PO stickers/dates.) On a Sunday a box that would have been received on a weekday was delivered to our room. More attention must be paid to tenants' mail. The location - GREAT! Large mall, variety of restaurants, REI, Whole Foods, two other grocery stores, and more are all minutes away. Highly recommended!!!! January 17, 2014
Rated 3.0 out of 5.0 by Just Okay.... This property is fine. Nothing spectacular but certainly nothing great January 6, 2014
Rated 5.0 out of 5.0 by Great Stay! Stayed here for the Winter Classic and it was great!! Clean and updated room, the snacks were overpriced but it helped to have them there when ordering a pizza on New Years Eve was impossible. The staff was very helpful, telling us directions on how we could get to the shuttle service. The mall was about a 7 minute walk away, which was nice. There are lots of restaurants and shopping in the area. Great location. The only thing I would change is have full curtains on the windows instead of just sheer, we were lucky that it was winter and mostly overcast but if it was a bright and sunny day in the summer we probably would have been woken up early because of the light. Overall a great experience!!!! January 6, 2014
Rated 4.0 out of 5.0 by Convenient and Affordable Convenient and Affordable and pets were allowed (and with a low pet fee) January 3, 2014
Rated 5.0 out of 5.0 by Convenient AA location, good service This hotel is nicely away from the high-traffic areas, but still very convenient to the important stuff in Ann Arbor. Quiet, comfortable and a good value. January 3, 2014
Rated 5.0 out of 5.0 by Great room and great staff As Platinum Elite, upgraded to suite with bedroom with a door. Great for quiet and privacy. Kitchen table/workspace was awesome. I brought my sewing machine for some Christmas projects and the table was great. Complimentary laundry combined with fitness center, and nicely stocked pantry were all a bonus. Front desk staff always receptive to my needs. December 21, 2013
Rated 5.0 out of 5.0 by Great room I was upgraded to 1 bdrm and it was a very nice room, although I did notice some stains on the couch and carpeting in a few places. It would be nice if this Ann Arbor facility had a business center. December 18, 2013
Rated 5.0 out of 5.0 by Excellent place for long term stays We initially chose this property because they are pet friendly. We had the added benefit of a full kitchen. The property didn't feel like a hotel, but more like an apartment building. That wasn't a bad thing, just different. I would recommend this type of property to someone that wants a place that feels like home. December 16, 2013
Rated 5.0 out of 5.0 by Great Stay Your hotel manager is great, the room was great, location outstanding, made a great OSU weekend even better December 4, 2013
Rated 5.0 out of 5.0 by Great Stay Room was very comfortable and clean!! Would definitely stay here again!! November 22, 2013
Rated 5.0 out of 5.0 by Surprisingly roomy and kitchen is GREAT!!!!! This was my first stay at Candlewood Suites and when I drove up I was not expecting much. However, I was pleasantly surprised upon opening my door and finding a small one bedroom apartment. The kitchen has everything you need. Whole foods is across the street and Target within a few minutes. I was visiting my daughter at U Mich and although she is on the North Campus, the drive was only 10 minutes. Laundry is FREE which is convenient and honestly who offers that. It is also nice that coffee or decaf is always available. My 6 year old was with me and we both had our own TV's. They also have a series of VH tapes or DVD's that one is welcome to borrow. The people that work there are simply nice. The linens were wonderful quality. They have a great gym. Excellent equipment. Although I was nervous about the location access to everything is very easy. I really recommend this hotel and will stay there again. October 23, 2013
Rated 4.0 out of 5.0 by Great Month Stay! Great Extended Stay. Very comfortable living for a month. Front desk staff was very helpful! October 4, 2013
Rated 4.0 out of 5.0 by I would return We found the room very comfortable. It was quiet and had everything we needed. The Cupboard was handy for breakfast. I did feel the need to wash any dishes before we used them though! September 24, 2013
Rated 5.0 out of 5.0 by All things considered, Excellent Stay We did not know what to expect at a Candlewood. Although a frequent IHG brand patron this was our first Candlewood experience. We were pleasantly surprised and being environmentally conscious we appreciated the linen exchange policy and the room cleaning frequency. The pantry is well stocked and allowed us to pick up those late night items and drop our name in the box to charge it to our room or if one chose to drop cash in the box as well. Laundry and Gym were sufficient although it would have been nice to have the gym separated by a wall (Pantry, Laundry and Gym are in one common area behind a locked door) it was not inconvenient. The location is excellent and close to the University and the Hospital. We also enjoyed having the Whole foods across the street which was a bonus. I would certainly recommend this Candlewood Suites for any length of visit to Ann Arbor. September 9, 2013
Rated 5.0 out of 5.0 by Bang For The Buck I don't need lavish when I travel. I don't want want a chain to be skimping on everything. This chain and this Candlewood represents everything the business traveler needs.....at an AWESOME price. Keep up the good work Candlewood. September 8, 2013
Rated 4.0 out of 5.0 by Nice room if traveling alone Since the room had only one bed, it's only meant to be used by one or two people. You can see the TV from the shower! September 4, 2013
Rated 1.0 out of 5.0 by Smelly trash in hall way, doors didn't work and no power in the morning. There were piles of smelly trash in the hallway outside of our room. We had no power in the morning to cook, operate lighting or take showers. We checked out dirty and hungry. Refund request was denied. I will be disputing the charges with my credit card company. August 26, 2013
Rated 5.0 out of 5.0 by excellent staff Great hotel. Will stay here every time I'm in the area. June 5, 2013
Rated 2.0 out of 5.0 by overbooked twin bed rooms twice Clean and adequate but my husband and I had to stay in seperate rooms across the hall from each other. Not fun. This is our second experience with overbooking twin bed rooms at this hotel. At least last time we were given adjoining rooms. The clerk tried to make us believe that twiin beds were too short and that mt husband's feet would stick out. He' s under six feet tall. May 15, 2013
Rated 5.0 out of 5.0 by High Class This is the most tastefully decorated Candlewood Suites I have stayed in.The redefined work area - glass front kitchen cabinet- square sink in the bathroom and lighting all added to the very calming and restful air which our suite presented. The bed was very comfortable. Staying here was a real delight. December 16, 2012
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