Rated 4.1 out of 5 by 56
Rated 4.0 out of 5.0 by Kahtni Excellent Customer Service
from running late for our check-in to calming "rampant" pre-teen girls in the hallway the staff at Holiday Express, Ann Arbor/Briarwood Circle were the most courteous, responsive and patient in dealing with our difficulties and went over and above to accomodate us! If you need a great place to stay while in Ann Arbor this is the place!
April 12, 2013
Rated 2.0 out of 5.0 by jtiger Issues with Ann Arbor Holiday Inn
Overall this is not one of the better Holiday Inn Express hotels I frequent. There is no workout room--a big issue. There are no cookies or treats offered upon check in like every other Holiday Inn Express I have been to. The elevator is very slow, which is an annoyance. I think this property needs to be updated.
April 2, 2013
Rated 5.0 out of 5.0 by SAKMAN A Wedding Weekend
Having stayed at this HIE previoulsy we knew we would have a great stay. In town for a daughter's wedding with many family members staying at this HIE so we could be together.
The staff was very accomodating and service friendly assisting us to make our stay special.
Thank you HIE
Father of the Bride
March 29, 2013
Rated 5.0 out of 5.0 by AlanB5691 Nicely done
Very good service and people were great . Easy to do business with
March 13, 2013
Rated 5.0 out of 5.0 by Teseus February stay AA
It's a wonderful hotel to go back to. The staff is so friendly and accommodating.
February 27, 2013
Rated 5.0 out of 5.0 by Railfan Great place to stay in Ann Arbor
Thought this was a great place to stay. Very good location. The staff was friendly, helpful, and professional. I have stayed at a number of Holiday Inn Expresses over the years and this location lived up to the very good reputation.
February 15, 2013
Rated 5.0 out of 5.0 by chelebelle Great service
Stayed at this hotel due to its location to the VA hospital. Didn't realize we were there the night of a big college basketball game. Staff went out of their way to give us suggestions on how to stay clear of all the traffic and commotion due to the game. Will stay there again when we go back for future appointments.
February 11, 2013
Rated 5.0 out of 5.0 by Chocolate Doctor Visit
Enjoy staying here more than at the other two Holiday Inn choices, due to location, price and FREE breakfast!
February 5, 2013
Rated 5.0 out of 5.0 by KJ1212 Great Stay
Full staff and the manager were very friendly and helpful
February 4, 2013
Rated 5.0 out of 5.0 by Terry537 Great Choice
Clean, comfortable, very friendly staff and good location.
February 3, 2013
Rated 5.0 out of 5.0 by Teseus Mid January stay
I always enjoy this property. The staff is very pleasant. MF
February 1, 2013
Rated 5.0 out of 5.0 by Teseus AA Jan stay
I like to stay at this property when in Ann Arbor, which is every other week. The place is clean with easy access and the employees are very friendly . MF
February 1, 2013
Rated 5.0 out of 5.0 by scottylang01 nice stay
the staff was grate will stay again next time i'm in the aria
January 20, 2013
Rated 1.0 out of 5.0 by LMLDissappointed vibration noises in my room
I asked the fron t desk to have a vibration noise fixed while we were out the second day. They failed to report to the maintenence so we were kept up the second night as well. We were not offered a different room even though it was not sold out.
We were told the manager would call us about a refund since they (the manager) was not there when we checked out. We did not recieve a call.
December 15, 2012
Rated 5.0 out of 5.0 by DJ123 Hotel Stay
The check in service was great! I was greeted as a Priority Club Platinum Member and given a bag of goodies. There was a guest that was dropped off by a taxi but their reservation was for another hotel. The desk clerk was able to get the taxi to return and take the guest to the correct hotel. Everyone was made to feel important!
December 7, 2012
Rated 1.0 out of 5.0 by llme what happened?
This will be my fourth and final time staying at the Ann Arbor HI Express. It has gone downhill rapidly. From the uneaten yogurt container that sat on the lobby coffee table the entire length of my stay (3 days) to the fact that my scheduled wake-up call never happened, to no working heat in the hotel room, to the mean front desk rep, to the fact that I left the hotel at 7:45 am and got back at 3:15 pm and housekeeping was just getting to my room and said they could only clean right at that moment or not at all...it was not worth the money, and next time I'll stay elsewhere
October 24, 2012
Rated 5.0 out of 5.0 by wolverine Fun Football Weekend
We stayed at this hotel during homecoming weekend. The staff provided very helpful, friendly service. Our room was well maintained and comfortable. Although the hotel was full, there was no noise carrying into the rooms so we had a pleasant, quiet stay. The hotel location is very convenient for a football weekend. If you like to walk, you can walk to the football game--we did. Other options are taking a bus to the stadium or parking at multiple locations on State Street. We definitely would stay at this hotel again.
October 22, 2012
Rated 5.0 out of 5.0 by Groova Home Away From Home
I stayed at this Holiday Inn for 2 1/2 months while consulting at U of M. It became my home away from home. Every single member of the staff was helpful and friendly. I had a king room that was very spacious. VERY confortable bed and pillows. The bathroom was set up perfectly for a girl's morning primping. The hot tub was wonderful at the end of a long day. The only downside was the heat/AC control. - not regulated by a digital thermastat. My choices were high/low cool or high/low heat. The hotel was located close to 94, and also a short drive to downtown, and a mall just across from the parking lot.
The breakfast was nice every morning, and I miss the pancake machine!
October 17, 2012