Rated 3.9 out of 5 by 233
Rated 4.0 out of 5.0 by AEP105 Continuously Improving
I've stayed at this location over a dozen times over the past year. I believe the staff continue to improve in customer interaction and the hotel itself continues to improve is service and overall quality. I will continue to stay at this location with this level of service and quality when I visit the area.
June 21, 2014
Rated 4.0 out of 5.0 by Big Jon Good value
Good value for dependably comfortable room. Extremely helpful staff.
June 20, 2014
Rated 4.0 out of 5.0 by Jack B Excellent staff
Having stayed at this hotel once a year, for several years, the
service and treatment has always been very good.
We know what to expect while staying there and therefore makes us very comfortable.
However, we have never been a big fan of the restaurant facilities.
The restaurant staff has been excellent, but, as an example, the quality of the breakfast menu, especially the smorgasbord, has been cold and appears to have been sitting for far too long.
June 20, 2014
Rated 2.0 out of 5.0 by Jpirooz Ann Arbor trip of June 2014
We visit Ann Arbor at least once a year. This year there was a wedding in the family and some of our family member stayed at Holiday Inn at Plymouth st. We run into some problems that I think mostly were because of the age of the hotel building and lack of timely maintenance. What mostly turned off most of our family members was the indifference of the employees. Some of them seemed not to like very much what they were doing for living.
June 18, 2014
Rated 5.0 out of 5.0 by Jackieo53 Hot tub
Used the hot tub and only two of the jets were working, so was not really worth it.
June 17, 2014
Rated 4.0 out of 5.0 by Northcoast5 A nice place to stay....
Clean room, bathroom small. Full size beds could have been more comfortable for three. Room quiet. Missed having a comp. breakfast.
June 16, 2014
Rated 3.0 out of 5.0 by glassman2 Loud Party
We were on the fourth floor overlooking the pool. On Saturday night there were a group of people sitting around the pool partying until around 2:00 AM, laughing and talking loudly making it impossible to fall asleep.. I called the front desk and they said there wasn't any thing they could do since they were sitting outside. I felt that a reasonable time to break up the party should have been 11:00, so that people could sleep!
June 11, 2014
Rated 4.0 out of 5.0 by Barb36 better than expected
we didn't choose this hotel, it was part of a wedding venue. The reviews online on average were a 2.3 so i kept my expectations low. The rooms we booked (4 of them) were all up to date and newly furnished. The bed was solid, good nights sleep. The rooms were clean and smelled fresh. We tried to check in at noon but the rooms wern't ready since the folks the night before didn't have to check out until noon (late check out). The staff did their best to turn over the rooms as quickley as they could. Check in isn't usually until 3pm. There were several weddings and a baseball tournement the weekend we stayed, so it was busy at the front desk. We were able to check in all 4 rooms at 1pm, 2 hours early. The check in line was long and some people were down right rude to the staff.
Really people, why do you behave so badly?
Everything was fine I'd rate the hotel/staff/food a solid 4 out of 5.
I would recommend the hotel and stay there again if ever in Ann Arbor in the future.
June 11, 2014
Rated 4.0 out of 5.0 by jamitchell4 Nice hotel!!
Great hotel with a great restaurant/sports bar attached. Two cons: bed was a little comfortable for me & the wi-fi was spotty/unreliable.
June 9, 2014
Rated 5.0 out of 5.0 by jlk1105 Loved the Holiday Inn Ann Arbor
Friendly, accomodating staff
Accomodating shuttle service
June 9, 2014
Rated 5.0 out of 5.0 by pman12 Comfortable hotel for a quick stay
The Holiday Inn worked well for the night before services at the VA Hospital. Easy access
June 6, 2014
Rated 2.0 out of 5.0 by carrigan my stay at holiday inn
you really need to work on a decent breakfast (buffet) and service. both are terrible. my hotel room smelled like dirty feet and the air conditioner did not work right. they had a rain storm and the tv and internet went out for hours.
June 5, 2014
Rated 4.0 out of 5.0 by Troop1 Cleanliness and Comfort
I would certainly recommend this location for the cleanliness, comfort, and price. Great for a weekend trip. We were in town for a wedding and could not have asked for a better hotel close to everything we needed to be near along with the above perks. Certainly would not say the same about the bar/lounge that we attended. The bar staff was less than adequate. IT took forever for our drinks, appetizer, and check. I would stay at this location again but would not go in the hotel restaruant again.
June 3, 2014
Rated 5.0 out of 5.0 by Ann Marie A great place to stay for those using U of M Hosp services
Clean and friendly staff. Good breakfast selection. Close to hospital with many restaurants to choose from between the hospital and hotel. Very comfortable beds and quiet rooms.
June 3, 2014
Rated 3.0 out of 5.0 by Clarestevo Summary of stay
Hotel was very convenient for our stay, as we have friends who live in Ann Arbor. The general appearance and facilities in the hotel was good. Hotel was clean and tidy. Staff were helpful and polite. Only down side was that the exttra bed we had requested was not made up on arrival - I had to do this after travelling all day to get there at 11pm! The pool was gorgeously warm and my children loved the fact that they could swim from the indoor to the outdoor pool. Changing facilities in this area would be an improvement. Also the spa wasn't in use for the 3 days that we were staying which was a shame.
June 2, 2014
Rated 2.0 out of 5.0 by Rohit20 Room review
A/C experience loud and not consistent with temperature.
June 1, 2014
Rated 5.0 out of 5.0 by EEG51 Very relaxing .
Great place to stay. Plan to stay next time in town.
May 22, 2014
Rated 5.0 out of 5.0 by lillyfromsb great weekend
We were only able to stay 2 nights, but the king bed was just right, and the choice of pillow firmness was wonderful. Slept great! Having the restaurant on premises was such a bonus. It allowed our family to share meals together, which was an added bonus since it had been a long time between visits. All in all a terrific venue.
May 21, 2014
Rated 1.0 out of 5.0 by traumatised customer traumatic experience
we were verbally abused by Brittany at our arrival to the hotel reception.hotel is far from university.
She denied us the room we had paid for .she told us we had no reservation.we had done our reservation in march for an executive room and paid it in full.I told her to look into the system that it was surely a mistake. She was yelling"MAM you have no reservation and MAM you have no room. I asked her if she can help us and find another room. she said the hotel was fully book and no rooms available.
the receptionist was so loud and rude that a customer behind me in line asked her to help us!
Embarrassed and humiliated you stood in the lobby at loss.
when my husband (different last name) went ask her for a room she all of a sudden had a room smaller at much higher rate!!
i hope that the supervisor (Natasha or Latasha)of this receptionist is aware of the lack of training and professionalism Brittany has.
On Monday manager front desk said our reservation was done right and Britanny was wrong about our reservation,i am still waiting for an apology from Britanny and her direct manager as well as full refund of our money
May 7, 2014
Rated 5.0 out of 5.0 by Edd45 Great front desk staff
All of the front desk staff were very helpful, caring, and efficient.
May 5, 2014
Rated 4.0 out of 5.0 by denn77` Nice Room but poor temp. control
The temp switch on the heating/cooling unit did not work properly resulting in either being much to warm or cold. Otherwise we were satisfied with the room and always the staff was excellent.
May 4, 2014
Rated 5.0 out of 5.0 by tired worker comfortable stay
Thank you for excellent customer service! I have stayed at this Holiday inn twice in the past month for conferences. The first time I was on the fifth floor. The elevators are very slow and the bed was lumpy and uncomfortable. This last visit, I was on the second floor...much nicer room, and comfortable beds. It would be nice if there was free coffee in the lobby area. The coffee in the room is terrible.
April 28, 2014
Rated 4.0 out of 5.0 by GP1313 Over-all Stay
We did have a very nice experience last weekend! On Friday, when we arrived, it seems the computers were down,. This led to much confusion in the room assignment. And, we had reserved TWO rooms, one for my wife and me, the second for my son and his family. We received room cards only to find the rooms already occupied! And, this happened twice!
However, I do wish to note that the desk staff worked extremely hard to find rooms for us which were close together.
Further, the rooms were spotless - quite clean and most comfortable! We found the staff to be both friendly and courteous at all times and I appreciated that very much!
I also wish to comment on the splendid kindness shown to us on Sunday during breakfast at the restaurant. This allowed us to begin our trip home in happy fashion!
April 16, 2014
Rated 2.0 out of 5.0 by ketonki Computer System down for more than 9 days
Poor customer service at this hotel. Couldn't check out as the computer system was down for more than 9 days. Poor. Very poor.
April 14, 2014
Rated 5.0 out of 5.0 by AEP105 Experienced Staff are Providing Good Service
I stay at this hotel every couple of weeks and have found that as the staff gain experience, their interactions with customers are improving and on my most recent visit I found the professionalism to have improved significantly and found the stay very enjoyable.
April 12, 2014
Rated 4.0 out of 5.0 by TKtravel one night stay - convenient, good pool
Newer hotel with very quick access to highway. Plenty of parking. Place is nice and clean. Computers were down when we checked in so it took about 10 minutes. One of two beds pretty poor. Sagged. Pool is great for kids - combo indoor and outdoor pool - swim under the wall to outside even in cold weather. Small hot tub and several games to play adjacent to pool.
Breakfast buffet was quite good but not free - $10 adults. Lots of fruit, bacon, French toast sticks, eggs, cereal, good oatmeal, etc. Kids can eat free if you pay attention to how you book the room. Get voucher at front desk.
April 9, 2014
Rated 3.0 out of 5.0 by Gobie wan Kanobi Great service makes up for maintenance issues
Room was nice...had a king size bed but barey any pillows. Had to get extra. It was overlooking the pool which was loud with kids in the evening and weekend mornings. Mechanical issues included a weird door handle that only opens upwards, a low pressure shower (I expect more from hotels in terms of water pressure but was still able to shower), and a birds nest in my balcony under the heater unit, causing for weird noises all night from the birds. Also, common bathrooms in the lobby had a broken sink that actually just dropped water out of the faucet on full blast. Service of front desk staff and housekeepers was amazing. Very friendly and quick to respond. Not bad for a holiday inn, but still some work to do that could've made my stay 5 stars.
April 8, 2014
Rated 1.0 out of 5.0 by GreenHornet33 No room anywhere
If you're looking for postage-size bathrooms, this Holiday Inn is the place to book your next room. Millions of dollars were spent to remodel rooms and they forgot the bathrooms. King-size bed took up the majority of the room. We had stayed at a Holiday Inn Express in Farmington Hill in an executive suite and played less than this room in Ann Arbor. I was told by U of M hospital staff that I should have received a military discount but that wasn't the case. In hotel restaurant had generous portions and our server, Gabby, was excellent. Would recommend not wearing a Michigan State University jacket nor Vietnam Veteran ball cap. Will investigate other places to stay if I need to stay overnight for any appointments at the VA hospital.
April 4, 2014
Rated 5.0 out of 5.0 by Linwoodgirl Very convenient to UM
We stay here several times a year and have consistently good stays. Many of the staff recognize us and it is feeling more like "home" each time we visit. The shuttle service is a real plus.
March 31, 2014
Rated 5.0 out of 5.0 by Atshep Comfortable room
This stay was while we had family in the hospital and couldn't have asked for a better stay. Everything was clean and comfortable.
March 21, 2014