Rated 3.9 out of 5 by 212
Rated 4.0 out of 5.0 by birdsong1 Overall very good and enjoyable stay!
Initially had an issue with front desk manager - Keith. Rather rude and at one point offensive. Later in the evening on the date I checked in, 9-2-13 I called down to the front desk and easily got my reservation straightened out.
September 19, 2013
Rated 3.0 out of 5.0 by Shelley86 Just an average Hotel!
Every thing here was okay.
Not sure if they were in the process of doing improvements but windows still need to be updated. Room was clean & comfortable.
Same dishes sat outside one room the whole time we were there.
September 17, 2013
Rated 5.0 out of 5.0 by Sumeet Best stay at a Holiday Inn ever
I will keep this brief...George (front desk) and Carly (restaurant) made this an incredible stay and were extremely accommodating. Beyond Ann Arbor, I will go out of my way to stay at Holiday Inns going forward because of their hospitality.
September 11, 2013
Rated 4.0 out of 5.0 by TT333 Very friendly service
Check-in was a breeze. When I couldn't get into the gym area, the staff quickly and generously helped me. At the breakfast, the waitress was very attentive during my meal which was followed by a To Go cup of coffee :)
September 5, 2013
Rated 5.0 out of 5.0 by Marti68 Thank You
Our stay was great. Service was really good and quick. My loved one was in the hospital and it felt good to know I could come back from the hospital and feel safe and rested.
September 5, 2013
Rated 4.0 out of 5.0 by lana45 pool
Staff needs to keep up on cleaning the pool as the debris falls in, kinda gross to swim in dirt
September 1, 2013
Rated 5.0 out of 5.0 by Maggie41 Very nice
We had an appointment at U of M at 9 am, so stayed here the night before. Very easy check-in, and very clean and comfortable room. We ate at the adjoining restaurant and the food was very good. Very close and easy to get to U of M. No smell of smoke (which sometimes you get even when it is a none smoking room). Quiet room and very comfortable beds. Would stay here again.
August 25, 2013
Rated 5.0 out of 5.0 by carolea excellent place.
very clean , excellent staff at front desk, very helpful, our room was fresh and ordor free,our bed was very comfortable. we enjoyed the pool and hot tub, which was also clean and very nice area. I diffently would to recommend this hotel to everyone. very handicab acc.
When I return to the u of m I will be staying at this hotel.
August 21, 2013
Rated 2.0 out of 5.0 by AnnArborVisitor Overpriced
This was the most expensive hotel room I've ever paid for, yet it was a basic run down place in a small city. I stayed here only because the group I traveled with chose the place. The idea was we'd have a block of rooms together, but instead we were spread out over 3 floors. The front desk staff were confused, and at times, cold. The room was getting pretty worn. The bed was very comfortable. Inexplicably, it was not possible to close the heavy curtains on the window all the way. The track the curtains are on do not allow it. So when the sun rises, the room is lit up with daylight. At a hotel where people pay to sleep?? Who's idea was that?
August 21, 2013
Rated 4.0 out of 5.0 Nice Hotel
The reason for our visit to Ann Arbor was visiting a relative at the Univ of Michigan that had a procedure done. There were 3 of us in the room with 2 double beds. We are all related so that was ok however the bathroom is very small and has no fan for the shower. However these are minor things. The staff was very nice at all times, the shuttle to the hospital (24 hrs a day) was excellent, the food in the restaurant was very good for dinner and the breakfast buffet that came complimentary with the room was awesome. Everything you could possible want for breakfast was on the buffet. We did use the pool and hot tub, both were nice. The hotel was completely booked for some kind of convention and we were concerned about possible noise but there was none and we all slept very well. I highly recommend this hotel, especially if you are utilizing it in conjunction with going to the Univ of Mich hospital.
August 17, 2013
Rated 5.0 out of 5.0 by asw122 Able to relax!
It is interesting that "Able to relax" is a category because I was going to say just that! The bed was very, very comfortable; the shower was strong and hot, the best ever; the room had both a refrigerator and a microwave; we could easily control the room temperature; staff members were consistently cheerful and helpful; it was easy to bring a tray up from the restaurant; the pool was open early and late; and the free shuttle service made it easy to get around (but only until 10 pm, unfortunately for late arrivals). As a result we had a much more relaxing stay in Michigan than in any previous stays at properties labeled "luxury" in typical vacation locations. The hotel is just very, very well managed. Oh and I really like how each room includes a small recycling garbage pail as well.
August 16, 2013
Rated 4.0 out of 5.0 by BW53 Staff excellent
I stay frequently at this hotel and have found it comfortable. The staff is friendly and very helpful. Especially George at the front desk.
Rooms are clean and the beds are nice.
August 13, 2013
Rated 5.0 out of 5.0 by Paradigm Great service
The sales department was great in helping me set up LNR and reservations!
August 13, 2013
Rated 4.0 out of 5.0 by Connor2012 Very Clean Rooms
Room was very clean, staff was helpful and nice. Wish price was a little cheaper especially having to stay several day.
August 12, 2013
Rated 4.0 out of 5.0 by tlc141 Nice place to stay
Stayed here for six nights recently for a conference at UM. Reasonably priced clean rooms with a decent bar/ restaurant on site. Other restaurants and shopping within walking distance. Just a few minutes from campus and downtown. Will stay here again.
August 7, 2013
Rated 3.0 out of 5.0 by Bwood0208 Average
I stayed at this hotel as part of a wedding group. We had breakfast at Guy's and the glasses on the table were dirty. The food was good. The rooms were nice, but the shower head was more like a power washer hose. I asked the gentleman at the front desk if our group was blocked together. Without checking the computer, he said yes, but we were all over the place. Usually, hotels block groups together. I understand that there were probably other groups staying as well but we seemed to be scattered all over the place. I probably wouldn't stay at this location again, but I'm not turned off from Holiday Inn or IHG.
July 31, 2013
Rated 5.0 out of 5.0 by Large66 Great atmosphere, very comfortable bed,staff and service great
My friends and I have stayed at your facility during the ElvisFest for the past 8 or 10 years and have had great service from front desk to staff. Our reservations and room accommodations have been exactly what we have requested and we have enjoyed our stay very much. We would recommend you facility to anyone who would be staying in your area. Thanks for a great experience, again.
July 28, 2013
Rated 4.0 out of 5.0 by artsales towels stacked next to toilet
great place -but- why do stack the shower towels next to the toilet.
this is disgusting - they need to do something about this.
bathroom very small no hooks - none.
July 25, 2013
Rated 2.0 out of 5.0 by ETCSSDVPJ Horrible Experience
I left in the morning and returned around 6PM. My door was left open and the heat was full blast (during summer). I called down to the front desk and he told me I probably left the door open when I left. I told him the room had been cleaned when I returned. He said he would report it and never offerred any compensation or words of concern.
July 25, 2013
Rated 5.0 out of 5.0 by AnotherElvisfan Nice hotel
Stayed here for the Elvisfest weekend in July. Had an executive king suite, which didn't look quite like the picture on the website, but was still nice. The room and the whole property could stand to be updated a bit and there were signs that they are currently in the process of renovating. The staff was courteous and helpful. When I got back to the hotel around 11 p.m. the second night and asked at the desk about turning the air conditioner down b/c my room was cold, the front desk immediately radioed for someone in maintenance to come to the room and take a look at it and w/in 10 minutes, if even that long, someone was there. I also really appreciated the shuttle service back and forth to Elvisfest - what a great "perk". I'm already planning on going again next year and will definitely stay here again.
July 24, 2013
Rated 2.0 out of 5.0 by JWin Trouble with the Front Desk
I recently stayed at your hotel location for a business trip. Prior to my arrival, my colleague called to let your hotel know that they'd be sending me five packages upon arrival. This was confirmed with your staff and my boxes should have arrived to the hotel. However, when checking in on Sunday evening, there were only two boxes at the hotel. I asked the front desk workers to double check and they assured me that they did. After they gave me my boxes I did not have anyone ask if I needed help with my three suitcases or two boxes to my room. The following day, I spoke with my colleague and they confirmed that the boxes had arrived and should be at the hotel. I went to the front desk and asked if the boxes were there, they said no. I asked if I could check the back with them to look for my boxes, one was found. I asked about the other boxes and they said they weren't there. After checking out of the hotel (with the other three boxes never found) I was very disappointed. I was even more frustrated to find out that the other three boxes were at the hotel the entire time. When I called to ask why I never received them or why it was so hard to locate the boxes the person that I spoke with on the phone simply replied that they "tried to call me to come get them". I find this pretty ridiculous as I never received a message in my room, nor on my cell phone (the number I had listed for my reservation). Also, if someone did try to contact me in my room they could not assume that I was in it, as I was working most of my stay. Needless to say, I do not think I will be staying at your location again.
July 23, 2013
Rated 5.0 out of 5.0 by bobjudyj UofM Stay
Need to spend a few nights quarterly for exams and treatment at one of the best hospitals in the land. We choose this place to stay every time. Quiet, great staff and close to all we do in Ann Arbor. Can't do better1
July 17, 2013
Rated 3.0 out of 5.0 by JayTor Food/construction etc...
The hotel stay does not include a free hot breakfast or any breakfast for that matter. $10 a day per person to eat in the hotel restaurant. That's ridiculous! The 3rd floor had rooms that are under construction, thus making it dusty. The elevator is freaking small! and there is only one. Only 2 washers and dryers for the entire facility.....
July 13, 2013
Rated 4.0 out of 5.0 by Debra16 Clean, Convenient and Excellent Staff
Location was great, very convenient to the University Hospital and there is a grocery store in close proximity. We had an extended stay so appreciated having a microwave and refrigerator for late nights and early mornings. The breakfast buffet was good, many choices and the wait staff was excellent. There are two laundry machines (would be nice to have more as they were hard to get). Housekeeping did a nice job maintaining the room. The pool is great, hot tub is small. The only negative I could really comment on is the bathrooms are very small. It would be nice to have more counterspace. The beds however were comfortable, towels were always available. We would stay here again.
July 9, 2013
Rated 3.0 out of 5.0 by Hillstreet Great Customer Service
The staff at this Holiday Inn are very professional and friendly. The only downfall to this hotel was that the pool was very dirty.
July 9, 2013
Rated 3.0 out of 5.0 by trying2workhere Just Average
As always, the room was clean and cozy. HIE has the best beds and towels for the money. Site was undergoing remodel and it was a bit of a mess. Rewards Club benefits amounted to some drink vouchers for the attached pub. That place, the name of which I can't recall, was forgettable and not up to par with the surrounding Ann Arbor scene. My only real complaint, but a significant one, was that the room would not cool below 74 degrees.
July 7, 2013
Rated 5.0 out of 5.0 by elderly80 awesome shuttle service to u-m hospital
rented room for elderly parents who had an early am appointment. i was unable to drive them so i called to arrange a stay with shuttle service for them.Only setback was they got no BREAKFAST AS IT WAS NOT SETUP AND THE SHUTTLE LEAVES ON THE QRTR HOUR . NOT A GREAT WAY TO START AN 80 YEAR OLD DAY .THEY LEFT AT 645 AM I HAVE NEVER HEARD OF A BREAKFAST NOT SETUP BY THEN OR BEFORE .If your not gonna set it up earlier then dont brag about it maybe a grab an go would work better.for the staff. you knew the time they were leaving the day before.
July 7, 2013
Rated 3.0 out of 5.0 by crofoot Not a Great Value
There was one, small elevator to inadequately serve 5 floors to the lobby area.
Our AC was noisy, and old, but it worked.
Our height-adjustable desk chair was broken.
We had intermittent problems connecting to hotel wi-fi.
For the price, the room was small, IMHO.
July 4, 2013
Rated 1.0 out of 5.0 by Ponytail Poor experience
I had problems entering my room from the start, and despite several complaints to the front desk, it was never resolved. Indeed, it took them 20 minutes to open my door on the final morning of my stay. What was even more galling was the total absence of apologies by every staff member at this Holiday Inn except the maintenance man. The front desk staff told me it was my own fault! When you combine this with very spotty wireless coverage (5th floor) and fitness equipment in desperate need of tune-ups, it really was a very bad experience. On the plus side, the room was quiet, but that was due in part to all the rooms on the other side of the floor being re-painted so they were unoccupied. Of course, there was a residual smell...
July 2, 2013
Rated 4.0 out of 5.0 by Gillybee Nice place to stay
Well run and a great place to stay when on a visit to the college. Staff friendly. Room clean..
June 20, 2013