Rated 4.6 out of 5 by 26
Rated 5.0 out of 5.0 by numberone great room
When I made the reservation you quoted me one price and my card was declined but you charged my husband more. I don't think this was right. I don't know what you can or could do about this, The stay was very nice.
August 2, 2013
Rated 4.0 out of 5.0 by Customer27 Nice stay
We had good experience with the stay. Staff were friendly and professional.
July 11, 2013
Rated 5.0 out of 5.0 by MSDA Recent long term stay
Great teamj who are attentive and , in spite of crazy issues ,from Tornado evacuations to handling last minute flood problems and crazy guest5s, handle Everything with a smile and great attitude. The staff here are friendly, kind, detail oriented and quick to assist for most anything, from a broken coffeemaker to general caring concerns " hope you are okay " . I would heartily recommend this great place esp for a long term stay in the Aurora /Naperville area.
July 9, 2013
Rated 5.0 out of 5.0 by Missbella9 Clean and comfortable
Our stay was great. We could have not ask for better. This was an excellent location for us as we have a dog and the open field next to the hotel was appreciated.
May 26, 2013
Rated 5.0 out of 5.0 by ACcobra Aurora-Naperville
Great staff and great location, the only place I stay when in the area.
May 22, 2013
Rated 5.0 out of 5.0 by ACcobra Aurora-Naperville
Great staff and great location, is off street from noise.
May 21, 2013
Rated 5.0 out of 5.0 by kenn123 GREAT hOTEL
I traveled for 20 years and there was not anything like this around. The room was very comfortable and it made you feel like you were at home. The staff were just excellent. They grreeted you each time you went past the front desk One of the best places I stayed in in years.
May 17, 2013
Rated 5.0 out of 5.0 by Gracem2013 My stay on 04/13-04/14
There was an issue with check in after a long day of flight delays and car rentals. I had a reservation for 04/13.. But we eventually got to the hotel after 2am on 04/14... The front desk rep was very nice and couldnt fix the issue. Since we checked in after midnight the system billed me for another night. But at 2am we were tired and didn't want to deal with it.
The next morning the Operations manager spoke to us at check out and explained he fixed this problem since we already paid for a night. We literally checked in 2am 04/14 and checked out 9 am 04/14.
They resolved us from having to pay for 2 nights and took care of the issue.
The staff was friendly, courteous and helpful.
I will definately look into staying at this location again in the future when I visit my daughter at college in Aurora.
April 24, 2013
Rated 5.0 out of 5.0 by Mandie GREAT SERVICE AND EVERYTHING YOU NEED
Everything is right there in your hotel room so you don't have to keep going to the lobby or ice machine. They come with a little kitchen and even have silverware along with a refrigerator and freezer. Perfect for either a quick stay or several weeks. Definitely recommended!!!!!
April 19, 2013
Rated 5.0 out of 5.0 by imsaedcoli Recent Stay at your hotel
My two night stay was very nice. I was attending a meeting at a local school. Check-in and Check-out were a breeze. Room was clean and quiet. Will stay there again.
April 10, 2013
Rated 5.0 out of 5.0 by mommaL Great service
Did run into an issue but it was handled very well. Would definitely go back!
April 9, 2013
Rated 5.0 out of 5.0 by vicb My Favorite Place to Stay
My room is always so clean and I am always comfortable staying there. The staff is always smiling and so helpful when needed. This is my favorite place to stay... great room with a great rate.
March 10, 2013
Rated 3.0 out of 5.0 by Grammy1 First night good, second night not as good
I stayed two consecutive nights. The first night was good but the second night people stayed in the room next door and it was no longer quiet . The first problem was a whining, barking dog that the front desk promptly and courteously handled but the next morning I woke to talking next door...maybe the walls are thin. Also forgot my cell phone charger in the room, made a couple calls to the hotel, but it never got returned to me.
January 4, 2013
Rated 5.0 out of 5.0 by bjcl Great Bath Towels
We spent Christmas Eve at the Aurora-Naperville Candlewood Suite. My husband and I both commented that we liked the bathtowels. My only suggestion would be in the description of the facility to note that there is no oven in the room; I was glad I called before we left home to check on the cooking/baking accomodations. I baked my food at home and used the microwave to warm it. Otherwise, I was impressed with what was available in the kitchenette. We did not use the cupboard, but it seemed to be stocked with a variety of items.
I would recommend staying here and will return if the need arises.
January 2, 2013
Rated 4.0 out of 5.0 by Rick62 curtains needed
We noticed the parking lot lites were extremely bright, so bright that we kept waking during the nite. To compound on this was the fact that the windows had no curtains that could be closed. I think some curtains on the windows or perhaps parking lot lights with shields to block the light from shining on the building.
November 3, 2012
Rated 5.0 out of 5.0 by Travelerutah Great stay
Thanks for everything. We stayed here with our 2 year old grand daughter. The lobby was lightly decorated for Haloween and our grand daughter loved it.
Hotel appears very new and well maintained.
A+ stay and hotal
October 28, 2012
Rated 5.0 out of 5.0 by KatieV5 Great Service
We had great service when we stayed at Candlewood Suites, Aurora, IL, The staff was very friendly and helpful.
October 14, 2012
Rated 4.0 out of 5.0 by SueK A bargain for what you get!
Large room with kitchenette, full refrigerator, coffee maker, microwave, stove and large table for office or dining use. Queen bed was very comfortable. Bath was very adequate with excellent shower head. Closet quite large containing iron and ironing board.. Bath provided nice shampoo and soap, plus a hair dryer. There was a gym on the main floor (which I used) but some of the equipment was not working and there was no way to wipe down the machines.
Overall, I was pleased with the room and hotel. It was a little far out of town, for me, but it worked just fine.
Again, a great bargain for what you get.
October 13, 2012