Rated 3.7 out of 5 by 66
Rated 5.0 out of 5.0 by kevin7649834 Clean room, friendly staff, terrific value
I booked a room at Candlewood Suites to save money, knowing full well it might be one of those "roach hotels." I was quite surprised to find that the rooms were very clean, and the cooking facility in the room (together with a full-sized refrigerator and freezer) exceeded my expectations. It had sufficient pots and pans, silverware, glasses, and a good microwave. I saved a LOT of money on my six-day trip because cooking for myself was a breeze, with food obtained a short distance away at a full-sized grocery store. Although it is true that this was not comparable to a high-end hotel room, for a person looking to save a substantial amount of money, and especially if you are staying multiple days, I think you'd be hard-pressed to find a better deal anywhere in Austin. Two thumbs up for the friendly staff, the cleanliness, and the cooking facilities. Even had free wi-fi, with a reasonable connection speed.
July 3, 2014
Rated 5.0 out of 5.0 by Nichole21 Great Location, nice rooms and Good Service
The staff of the hotel was great, and the furnishings and the rooms were comfortable and inviting with a home feel. Overall; Nice hotel, clean, comfy beds, free wifi, and free parking . All of the staff was very kind, welcoming, and friendly. I enjoyed the layout of the room as it felt like an apartment and they also welcome pets. I would recommend this location and this hotel because of the location, service and price. I will stay there again when I go back to AUSTIN.
June 30, 2014
Rated 5.0 out of 5.0 by BButler great place,great staff ,great price
i have ben here before the staff is great and the room are wonderful , I have recommended CANDLEWOOD SUITES too my family,friends and business associates. The people here are great!!!
June 28, 2014
Rated 4.0 out of 5.0 by MattM1 Austin South Candlewood Suites
Common hallways looked to be worn or dirty carpet. Also smelled of smoking/tobacco. Great location with many good restaurants just south on the feeder road.
June 24, 2014
Rated 1.0 out of 5.0 by Candlewood Dissapointed Service, Staff Response
Non-existent. Staff never at front desk. Sign was up saying away helping other guests. Give me a break, sign was up 24-7. When called front desk from lobby phone the clerk on duty always came from the office behind the desk so was not actually helping another guest as claimed. Staff always blamed previous shift for problems and did minimum to solve issue. No concern. Felt like we were an imposition for the staff.
June 23, 2014
Rated 4.0 out of 5.0 by MAR2690 Convenient location and clean rooms
Stayed for the weekend. My suite was very comfortable and clean. Bathrooms are excellent. The kitchenette allows you to reheat food easily without having to go out for all 3 meals a day. I would recommend this hotel to anyone who wants to stay in Austin without hurting their pocket book.
June 22, 2014
Rated 5.0 out of 5.0 comfortable stay
I must say my stay exceeded my expectations. At first I was concern but I realized that I need to give the hotel the benefit of the doubt and make my own judgement. All of us have our own expectations but that there might be times that we may have to lower our expectations a bit to get what we pay for. I know the place would not be as luxurious as some other hotels comparable to its rating but I am greatly satisfied with what I expected from this place. The room was reasonably large, the kitchen is well stock, the 2 HD TVs with HBO, sofa bed. Climate control is comfy.
I know we cannot satisfy everyone but if you are expecting a 4-6 star stay, this might not the place for you. Anyone who expects this kind of treatment and stay and still book a room is their own doing. Why would you stay in this kind of place when you know it might not be a 4-5 star, then rant about it in your reviews? It is not fair to the hotel and to the employees. It's like you're eating in a fast food restaurant and complain that it is not like steak house. You cannot compare apples to orange.
Overall, I would stay again in this place especially that I will travelling to Austin often in the next 4 years.
June 21, 2014
Rated 3.0 out of 5.0 by al141 comfortable and pillows
We encountered several issue upon arrival, but the staff made us feel important by doing everything they could to correct the situation. The room was quite with a comfortable bed and pillows.
June 18, 2014