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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    81%
    Recommend This Property

    Overall Experience

    4.1

    based on 145 reviews
    81%
    Recommend This Property

    Ratings Breakdown

    145reviews

    • 5 Stars
      75
    • 4 Stars
      36
    • 3 Stars
      15
    • 2 Stars
      7
    • 1 Stars
      12

    Internet Security unacceptable

    By

    April 21, 2015

    The free wifi internet access had routers without encryption, and all of the routers had an identical name. Both features are unacceptable security holes. This issue was a topic at the conference I attended that week.

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    Great room, half the points

    By

    April 20, 2015

    platinumelite

    I got a great updated suite. Kitchenette was good.
    Overall, hotel seems a bit old. Next to noisy freeway.
    Apparently you only get half the points; and no housekeeping. This is relatively clearly stated on hotel web site. Yet, if you are an IHG regular, this might come as a surprise to you.

    Overall, good value for your buck.

    One day I advised I would check out early. Next day my business changed, so I had to stay few extra days. Very accommodating staff, no problems with flexibility of my booking.

    Freeway on-ramp / off-ramp is tricky. But that's everywhere in Austin.

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    OK place, but not great

    By

    April 16, 2015

    club

    This hotel is sufficient of you simply plan on sleeping there. The rooms were actually fairly nice and updated, but the rest of the hotel looks like an old motel which was converted to a Candlewood. The water pressure was so low showering was difficult, and don't plan on staying there unless you're prepared to cuddle up with whoever you are staying with as they only have rooms with one bed.

    Posted byCustomerCare
    April 25, 2015
    Dear BR55, Thank you for posting a review about your visit and being a valued member of our IHG Rewards Club program. We are pleased that you found our rooms to be nice and updated. However, we are sorry for any issues you may have had with the shower facility. We take all feedback seriously and your comments are instrumental for us to enhance what we can offer. Sincerely, Pam G Case Manager IHGCare
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    Surprised with the suite!

    By

    April 16, 2015

    The suite was awesome, with a separate bedroom, nice kitchen, and comfortable living room. The honor-system store was a first for me but I did get a toothbrush from there!

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