Rated 3.5 out of 5 by 36
Rated 2.0 out of 5.0 by TomNR Not for me
This is not a hotel that I will be staying at again. What ruined that stay for me was that it was a bit cool in Austin on my trip and unfortunately the heater in my room had not been cleaned, this resulted in it smoking and setting off the fire alarm. I mentioned this to the staff, which of they apologize but did not have another room to put me in so I had to smell burnt leaves and debris all night. I only stayed one night and found a different place for the rest of my stay in Austin that did not have any heater issues.
November 22, 2013
Rated 3.0 out of 5.0 by Moreno Uncomfortable bed
Everything was great, the only complaint I had was the bed made too much noise. Every time I tossed and turned the bed kept screeching and crackling. Other than that the room was very spacious and clean.
November 19, 2013
Rated 3.0 out of 5.0 by Jeannie12 Average at best
I have stayed at this hotel twice over the past year. It is located along South IH35, making it convenient to access downtown Austin and businesses on the south side of the city. It's very close to the 290 overpass making access to the hotel a bit confusing, particularly at night. I was traveling alone and did not feel safe in the hotel parking lot. The last time I stayed there I was approached in the parking lot by a 'team' asking for money. One on foot and one in a car. I felt very unsafe. When I walked into the hotel there was no receptionist to be found to report the incident. I was able to call the desk to report it and found out the hotel does not have its own security. It needs in-person security based on the shady location. The hotel seems dated despite the renovated bath/bedrooms. The carpet in the hallways is stained and worn. Not a good impression at all. As a platinum priority member I am accustomed to receiving a bottle of water and a snack upon check-in. This was obviously not protocol at this hotel. The overall impression of the hotel is that it is a hotel for 'workers'; there is no sense of dedication to visitors, to making a good impression or making guests feel welcome.
November 14, 2013
Rated 5.0 out of 5.0 Outstanding Value and Very Helpful Staff
This recent stay for us was a big one as the USAFL was in town for the Nationals for last weekend. I was very concerned on price and location to our HQ Hotel. The 5 days that I was there was the best 5 days ever @ Candlewood Suites and hope that if the '16 Nationals are in Austin that we will have them again.
October 23, 2013
Rated 5.0 out of 5.0 by Jessi88 Excellent staff and experience
The staff at this location was absolutely phenomenal. I was impressed with their positive attitudes and personalities. They answered all of my questions and helped me in any way they could. The room was nice; it was wonderful that the hotel was quiet and peaceful.
The Candlewood Cupboard was amazing! It was fantastic to be able to get a snack at 3 am when I was leaving; you can even charge it to your room if you don't have cash (which I didn't!).
I would recommend this hotel to anyone; I had a very pleasant stay, and would book again.
October 22, 2013
Rated 1.0 out of 5.0 by chuchoelroto UGLY experience
Firstabel i asked for a king bed and recieved queen
i dont know what happened , but i recieved a room for kidnaped
i wiil never stay again in any candlewood even for free
October 21, 2013
Rated 3.0 out of 5.0 by Jerry80 Good value but some issues
Stayed during ACL weekend, hotel was full but staff was always helpful and courteous. Hotel is located in a very centric (you can reach downtown in 7-8 mins). Good value for money, but we had a major issue during our stay: we had to kill a couple of roaches in the bathtub. I made this aware to the front desk on checkout the next morning and they only apologized for this. We were on a hurry so I couldnt speak to management about this issue as I think this affected a lot our overall satisfaction (my wife even wanted us to leave the hotel that night but it was very late so we decided to stay). I had read about this problem for this hotel on other sites but thought it would be solved by then as the room looked refurbished. I dont know if I would stay again because of this.
October 20, 2013
Rated 4.0 out of 5.0 by AVEngineer Not a bad place and reasonably priced
I only stayed one night so I'm not a typical Candlewood guest. I usually stay at Holiday Inn Express but they were sold out and Candlewood had rooms. Only complaint is there is no wired Ethernet connection for a laptop and the wifi was not stable. Bathroom was. A little dated but it was usable. Did not see signs of other extended stays such as recently homeless people living there. From the vehicles in the parking lot it appears mostly construction contractors stay there.
October 18, 2013