Rated 4.3 out of 5 by 84
Rated 5.0 out of 5.0 by Robert43dap Great location for business traveler.
Quiet in the corridor . Slept like a rock. It was very helpful that the breakfast area was setup well in advance of the official appointed time as my customer required my presence early each day.
Loved the Manager's Appreciation layout of snacks and drinks during the early evening. Perfect way to check on emails in the relaxing Great Room.
Had a little trouble with a printer in the Business Center but the person working the front desk was friendly, patient and cleared up my printer issue.
March 7, 2014
Rated 5.0 out of 5.0 by Teddybearlim close to everything
Selected this location because of its vicinity to a jobsite. Quiet and cozy location close to airport. Breakfast bar and happy hour are exceptional. Courteous staff. Would recommend.
March 7, 2014
Rated 4.0 out of 5.0 by hotelroomhopper comfortable and quiet
Overall it was a good stay. A bit pricey for not having a hotel bar or restaurant or nothing really close by. but it was a comfy bed.
February 26, 2014
Rated 5.0 out of 5.0 Just like home and better
Very friendly staff receptionist flor was awesome And Very Helpful The Room Was Very Clean And Well deployed
Definitely the best stay ever
February 12, 2014
Rated 4.0 out of 5.0 by ktc4014 Great
Great Stay. No problems. Good location. Construction not a problem. Breakfast Same EVERY day.
January 27, 2014
Rated 5.0 out of 5.0 by Lingail Awesome place
This is one of the best places I have stayed , the rooms were very comfortable, I especially like have the mini kitchen. We ask to be woke up at 4:00 AM the staff was right on time. We also ask to have the shuttle take us to the airport at 5:00AM again could not have ask for a more professional driver right on time. Because we were leaving so early breakfast was not out so while we were checking out the girl putting out breakfast did get us a sweet roll to go with our fresh coffee. They made us fell like family.
January 23, 2014
Rated 1.0 out of 5.0 by TX Flyer Hotel Airport Shuttle
We stayed at the Airport Holiday Inn Express in Austin TX on Jan 2, 2013 because of an early flight the following morning. The lady at the desk was helpful and suggested we park at the hotel and use the hotel airport shuttle. The fee was $10. The airport was about 2 miles away and the ride would take about 10 minutes. We agreed to the park at the hotel and take the hotel shuttle. We enjoyed the happy hour that night and breakfast the next morning. The room was comfortable. The morning of Jan 3 the 7:30 shuttle departed at 7:40 and we arrived at the airport in plenty of time for our flight.
We returned to Austin on Jan 6, 2014 collected our luggage and called for the shuttle at 5:02 pm. We were told the shuttle would arrive in abut 10 minutes. After about 25 minutes we called again to ensure we were waiting in the correct place and had not missed our ride. We were told the shuttle was on the way and she would radio the driver and tell him we were waiting. After another 15 minutes we called again and were told the shuttle should be there soon. The shuttle arrived shortly after the third phone call. About 45 minutes after our first phone call we boarded the shuttle to find the strong odor of fast food and a super size drink in the driver’s cup holder. We said nothing to the driver about the delay and he said nothing to us to explain the delay. There was no significant traffic and the drive to the hotel took about 10 minutes. The driver drove like he was auditioning to drive at the race track.
I believed we waited while the driver got himself dinner.
We had to wait standing about 45 minutes for the shuttle. The outside temperature was 29 degrees and after getting to our car we had another two and a half hour drive in the cold to get home. This was a bad experience I would not want to repeat.
January 9, 2014
Rated 5.0 out of 5.0 by Pilgrimator Spacious, Clean, Quiet, Efficient
I've stayed at many HIE's and this stay ranks as one of the best. The breakfast was excellent and well-stocked. Would definitely stay here again.
January 1, 2014
Rated 2.0 out of 5.0 by Elaine40 Indifferent staff no attention to detail
Desk staff seemed very unconcerned about guest satisfaction. Even though I had requested a ground floor room in advance, upon check in at approximately five o'clock pm, I was told they had only one left and if I wasn't satisfied would have to go to another floor. Much later around midnight while bathing I noticed extremely unsatisfactory cleaning of toilet (dried diarrhea down outside of bowl) . When notified desk of this no offer was made to compensate me for this gross situation. Of course they did offer to clean the room.
The next day when room was attended only one trash can was emptied and sink counters were not wiped. I could not wait to leave
Additionally, when checking in had to mention I was an IHG reward club member. After doing so I was handed two loose water bottles and told to enjoy my stay.
December 31, 2013
Rated 5.0 out of 5.0 by jim0426 Beautiful stay Friendly staff
The staff was sooooo Friendly at this hotel and the lobby & room were kept very nice. I was only there for 1 night but will return. Had a nice stay
December 28, 2013
Rated 5.0 out of 5.0 by KWW5 Great room
I found the room to be clean, comfortable, and quiet.
December 7, 2013
Rated 4.0 out of 5.0 by Anncy51 Internet Access
Difficult to get internet access & to keep it. Problem was in our room not on hotel computers.
December 5, 2013
Rated 4.0 out of 5.0 by PBob Tall people watch out...
So I don't know what it is with hotels designing bathrooms for hobbits, but at 5'10" I was banging my head into the shower head and if was any taller I would have had to worry about hitting my head on the ceiling when in the shower. Other than that it's minor quibbles that keep this from being a 5 star review - heater had 2 discernible settings, off and blast furnace (don't let the thermostat fool you), biscuits and gravy gone by 9:30 and not replenished at the breakfast bar, and apple "juice" was water someone had dipped an apple in once upon a time. All that said, I'd stay here again in a heartbeat if I needed to be in the area.
November 27, 2013
Rated 3.0 out of 5.0 by Red99 Expensive for quality
Sunday night rate was very high, do to the F1 race. I was there on business so I was just impacted.
We rented the confrence room. That was well done and worked good for us all.
The last night some one in house keeping turned on the radio alarm To go off loudly at 06:00 playing Latin music. I was already up, but if that had happened at 01:00 I would have been very upset. The Issues is after two other nights before that alarm had not go off so it was turned on my last night. I made a verbal complaint to the front desk.
November 23, 2013
Rated 5.0 out of 5.0 by JimMac64 Holiday Inn Express - Austin Airport
Great experience at this property though they are dealing with some serious road construction right in front of the property. Once the staff explained the "road: situation ..suggested alternate routes etc. no problems and not to mention a awesome staff. Highly recommend if you are flying in or out of Austin and need somewhere for a overnight stay that is close to the airport and downtown Austin.
November 13, 2013
Rated 5.0 out of 5.0 by nickleskin Comfortable and accommodating with last minute changes
Staff very pleasant and helpful in changing reservations when a family emergency came up. Thank you again.
October 22, 2013
Rated 5.0 out of 5.0 by LOLPCguy Close to airport - great, friendly staff!
Great place to stay, especially if you need quick access to the Austin airport - great, friendly, helpful staff - really makes a difference (even set some breakfast items out at 4:15 a.m. for early departures!). A little tough to access because of the divided highway, but worth the minor annoyance.
October 22, 2013
Rated 5.0 out of 5.0 by NAD10 Good Hotel
Close to airport, clean and comfortable room, friendly staff.
October 19, 2013
Rated 4.0 out of 5.0 by AlamoYankee One night stay
Just a great all around value. Spacious, clean room. Comfortable beds. Easy access to Austin. Friendly staff. Decent breakfast. Usable wifi.
October 17, 2013
Rated 5.0 out of 5.0 by TSBDE306 Great place.
This stay was great as always. The only minor problem was that it seemed that the air conditioner was not cooling as it should. We had friends there also, in another room and another floor, and they advised that they had the same issue. Other than that, it is my favorite place to stay and will be staying there once again next week.
October 4, 2013
Rated 4.0 out of 5.0 by tturk20 spacious accommodation
Great value...spacious and great staff..highly recommended
September 19, 2013
Rated 5.0 out of 5.0 by Artie1945 Clean and comfortable!
Great staff and facility. Would recommend it highly to anyone.
September 11, 2013
Rated 5.0 out of 5.0 by TSBDE306 Great place to stay.
I have stayed all over Austin and this is the best place to stay and the best value. I stay here every trip now if rooms are available.
August 26, 2013
Rated 5.0 out of 5.0 by Ajsgramma Our Weekend
My granddaughters and I had a nice stay at your hotel. The bed and sofa sleeper wre comfortable and clean. The girls really appreciated the MOD giving them access to the pool at 8:30 a.m. since we needed to leave by 11:00AM. They had a great time although it was a little bit chilly.
We will certainly consider staying at your hotel in the future.
August 22, 2013
Rated 5.0 out of 5.0 by Katidid Convience and comfort
although it has been in the 100+ degrees in Austin, our room and the entire Hotel is nice and cozy. Our room on the second floor was also quite so we slept like a baby. I also enjoyed the complimentary happy hour with snacks and drinks. Very relaxing atmosphere. I will stay here again.
August 14, 2013
Rated 5.0 out of 5.0 by jokerman5900 Great room
Coworker and I loved our stay at your hotel. Thanks!
August 13, 2013
Rated 5.0 out of 5.0 by Gonzalez1968 Staying here from now on!!!
This Holiday Inn Express is one of the BEST I've stayed at in a while. The hotel was so clean and neat. It made my stay so much more easier. I was visiting my daughter who lives in Austin and the locations was even great. I'm from the country and the city sometimes confuses me, but staying at this location was just great, it was in the city but out of the way of traffic. Easy way to get in and out of Austin with out getting lost. The Hotel staff was great friendly when I checked in and when I checked out fast and easy. As long as my daughter lives in Austin I will be sure to make my reservations at this WONDERFUL GREAT ABSOLUTELY FRIENDLY STAFFED HOTEL.
August 12, 2013
Rated 1.0 out of 5.0 by Wishbone57 Service was poor
Unable to contact Mgmt regarding issue regarding reservation.
August 9, 2013
Rated 4.0 out of 5.0 by lnzie clean and comfy
had a good stay here although we weren't there most of the time. the beds were comfortable the room was clean! I would definitely stay here again if we went thru Austin!
August 9, 2013
Rated 5.0 out of 5.0 by Talty Great staff
The staff at this particular location go above and beyond to provide the guest with everything a person could want or need. I stay at this location whenever I come to town on business and it is always the same.. GREAT job
August 7, 2013