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Rated 4.3 out of 5 by 53 reviewers.
Rated 4.0 out of 5.0 by Aug 9th Good valued hotel, comfortable and easy to access. August 20, 2014
Rated 5.0 out of 5.0 by Great Service I highly recommend this location. The hotel was clean and quiet. The amenities were useful. The staff is the real reason to visit, though. They were always willing and ready to help. They really made my stay easy! August 19, 2014
Rated 5.0 out of 5.0 Great Extended STay Great Experience. Stayed there for about 4 weeks and had no issues at all. All in all i had a wonderful time. August 6, 2014
Rated 5.0 out of 5.0 by All around 5 for the win I love staying here. This candlewood has the best of everything. From the awesome staff to an outstanding room quality for an excellent price. I have yet to be disappointed from this hotel in over 2 years staying there. I only wish other candlewoods would follow this example. Thank you Austin Arboretum-Northwest Candlewood Suites. July 16, 2014
Rated 5.0 out of 5.0 by Excellent service and comfortable, home-like hotel. My girlfriend and I were very impressed with Candlewood. It exceeded our expectations and we'd love to come back. Wherever there's a Candlewood Suites in an area we are traveling to, it will be the first hotel we think of. July 9, 2014
Rated 4.0 out of 5.0 by Uncomfortable bed Mattress too soft and mushy - could not turn over at night without almost falling out of bed. Difficult to sleep with another person and try to roll over at night. July 9, 2014
Rated 2.0 out of 5.0 by Below average hotel I would not rate this hotel any higher than 2 due to: outdated room, overall setting of the room; lack of friendliness by the staff etc. July 5, 2014
Rated 5.0 out of 5.0 by Great Hotel This is a great hotel for weekend buisness stay's, no issues or problems from the staff to the room. June 26, 2014
Rated 5.0 out of 5.0 by Feels Like Home I loved the home-like qualities of the room. There is a small living room and kitchen separated by the bar that can be used for either dining or office. The beds were super comfortable. There is a large TV in the living area as well as a small one in the bedroom area. The location is extremely convenient to shopping, eating and JJ Pickle Campus. My only disappointment was lack of a pool. However, there is a nice covered area for grilling. June 23, 2014
Rated 5.0 out of 5.0 by Excellent service and great room Management and staff were excellent. My family and I stayed their for 3 weeks. Management go the extra mile for their customers. I highly recommend them! June 11, 2014
Rated 5.0 out of 5.0 Great Location Great north Austin location directly across from the Arboretum. June 6, 2014
Rated 5.0 out of 5.0 by Great location and overall hotel experience Friendly front-desk staff. Close to shopping/good restaurants. Great location. Comfortable room. June 2, 2014
Rated 5.0 out of 5.0 by Home away from home. Very pleasant We stayed in a one bedroom suite with our two small dogs for 9 nights. It was very comfortable and had everything we needed to cook our meals and feel right at home. The staff was friendly. Would highly recommend! June 2, 2014
Rated 5.0 out of 5.0 very nice hotel suite We really enjoyed our stay at the Candlewood Suites Austin Arboretum Northwest. We would definitely recommend this hotel to anyone who has an interest in this area. It was centrally located to do MANY things in the Northwest part of Austin. June 1, 2014
Rated 4.0 out of 5.0 by What is expected My stay was flawless with exception of the walls being very thin. You can hear conversations from adjacent rooms clearly without having to be quiet in your own room. While this is sometime amusing depending on the circumstances, it is unnerving knowing that they had the same experience from me. June 1, 2014
Rated 4.0 out of 5.0 by Price Increase This Candlewood has been my favorite for years. However, the price per night has increased $30-$40 per night and it is now above my company's allowed per night rate. Also, the prices in the Cupboard have increased. The company said that I will have to find a different hotel in Austin for business and one which includes free continental breakfast. I really like the quite and high internet speed at this hotel, but continuing to stay here is no longer my decision. May 27, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay I had a lovely stay at this hotel. The room was spacious, clean, and the bed was very comfortable. I found the store near the lobby where you can purchase food and drinks to be so convenient and made several trips to buy things during my stay. Great location too with food and shopping choices nearby and a movie theater across the street - all for an extremely reasonable price! April 28, 2014
Rated 5.0 out of 5.0 by Hospitality The hotel it's self was excellent from the time I walked through the doors. And what really surprised me we I headed to the elevator they had a bulletin board that had pictures and quotes on every African America person that they had on the board for the Month of February , because its "Black History Month" and I loved that . Not every establishment do things like that, great job and thank you for recognize my Cultural and our History. The room was very clean and nice. And bed very comfortable. And the staff was very nice. And great price. February 26, 2014
Rated 5.0 out of 5.0 by RR clean, comfortable. great bed. late checkout allowed for Priority Club. good shower, but could use stronger water flow. miss the ice bucket amenity and takes a while for the ice maker to start making ice. friendly, courteous staff and knowledgeable of the area. pet friendly is the biggest draw for Candlewood for us, but this particular facility is the only one I know of that charges extra for a dog, but it's only $15. Next best thing about Candlewood is that weekend rates are less because it is primarily a businessman's hotel during the week.! February 26, 2014
Rated 5.0 out of 5.0 by Clean, convenient, cozy I've stayed at better and much worse extended stay hotels before, but none have been as clean (no smells or stains), convenient (I can get to the office in 10 minutes, walk to entertainment/shopping/dining), and cozy (most of the comforts of home). Staff is helpful and professional. Since I am paying for my stay I choose to not pay the high prices at the more plush hotels in the area, but the Candlewood Arboretum meets all my needs. December 10, 2013
Rated 1.0 out of 5.0 by Not suitable There was no pool, no breakfast, no shuttle to take guests to nearby places. The laundry room is free which is nice, but when you don't get your clothes out of the washing machine quick enough, a man from the front desk will touch your unmentionables which is unacceptable and when asked why he would do such a thing, he said it was the policy of the hotel to move guests clothes. Considering that doing your own personal laundry does not fall under the hotel's laundry service, no one in the hotel should touch your personal belongings. The room is only cleaned once a week including disposing of trash and for new washcloths and towels, you have to take them downstairs yourself and exchange them out. No one at the front desk was very well versed about activities in the surrounding area. November 26, 2013
Rated 1.0 out of 5.0 by I was displaced, no mercy from this hotel my apt caught fire. I was not given good price. thanks. November 20, 2013
Rated 4.0 out of 5.0 by Good place to stay for business Simple, clean and comfortable. Good Location and attentive staff. November 17, 2013
Rated 3.0 out of 5.0 by Austin Arboretum-Northwest Property needs a renovation. Older property that needs to be updated. Carpets smelled like animals. Appliances were old/broken. Very limited fitness facility available - no off-site gym contract with full service gym for extended stay guest. No upgrades offered for IHG reward members. November 16, 2013
Rated 5.0 out of 5.0 by Great Hotel...Friendly front desk This is a great hotel. I'm most impressed with the customer service at the front desk and the consistency between all the employees. They are all friendly and very helpful. The rooms are nice and always clean. They treat their IHG member really well too. I love the little goody bag they give you. It's an extra step that shows they care. I would definitely recommend this hotel and will continue to book it when I'm in Austin. November 8, 2013
Rated 3.0 out of 5.0 by Beware of overbooking! My brother and I showed up at 10:30 pm and ready for our 1 room suite I had reserved online the week before. The very young girl at the front desk had trouble with our reservation due to a problem she said with their online booking company. It took her 2 phone calls and about 25 minutes to finally work out a solution. Very poor customer handling. However, it was worked out nicely in the end; we each received our own rooms at the same price. She appeared to be the ONLY staff member there and was not very professional. The room was satisfactory, so I would reccomend it, but you might want to call the hotel to make your reservation. October 23, 2013
Rated 5.0 out of 5.0 by Wonderful Place to Stay in Austin Great location. Great facility. Room was clean, well furnished, and very comfortable. Bed was great. Wifi was excellent. One of the best exercise rooms for a small hotel. Staff very friendly and efficient. They have everything I want in a great hotel. I definitely recommend the Candlewood Suites in the Austin Arboretum area. September 26, 2013
Rated 2.0 out of 5.0 Couldn't get over the smell I loved the set-up. I am all for simple apartment style living, but I couldn't get over the smell. On some days the hallways smelled like a normal hotel, others like smoke and pet odor covered with too much Fabreeze. However my room always had a stale smell to it that got into my clothes. The air conditioning cover had fallen off and I left it off to see if it would air out the room, but I think the smell was too deeply in the room... I got the feeling that if I complained all the other rooms would be equally bad... September 24, 2013
Rated 5.0 out of 5.0 by We were VERY pleasantly surprised! There are so many good things to say. First of all, UNBELIEVABLE value; We were expecting a tiny room at this low price - but nooooo - we enjoyed a large, comfortable, immaculate space where every convenience was present (full kitchen!) and everything worked perfectly - including the free wifi! The staff is as pleasant as can be. Great location, too. We needed to be at the convention center and the trip was far easier and quicker than we expected. We read the reviews before we made this reservation. All of the great comments are true! We will definitely stay here next time! September 23, 2013
Rated 5.0 out of 5.0 by Modern and comfortable rooms Quiet location, beautifully updated and clean rooms, comfortable beds... perfect for my business trip. Staff was very nice and flexible with reservation changes (I had to cancel my reservation last minute and incurred no fees). I highly recommend this hotel and plan on staying here during future Austin visits! September 23, 2013
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