Rated 4.6 out of 5 by 82
Rated 4.0 out of 5.0 by sijhale The big issue.
There needs to be better communication between maintenance and the front desk. There also need to be a checks system to verify issues are taken care of in a timely fashion.
June 19, 2014
Rated 5.0 out of 5.0 by Cjohn Excellent!!!
Pleasantly surprised! This place was amazing. The 2 bedroom suite was exactly what we needed and more! We traveled for a wedding with our daughter, son-in-law and disabled 20 month grandson, having the 2 room suite was perfect with a nice kitchen to have lunch, snacks, dinner etc with the baby. Rooms were extremely spacious. The suite was clean and very well stocked for the comforts of home. We will definitely use this hotel again in the future.
June 12, 2014
Rated 5.0 out of 5.0 by RamR Comfortable and nice service
Very good...nice location. good service at kitchen and pantry... extremely nice front desk... everything was good......
June 9, 2014
Rated 1.0 out of 5.0 by jillybean05 Stay at the Stay bridge
As I said earlier, we had our 40th high school reunion this past weekend and had booked 4 rooms at the hotel. The main reason we booked your hotel was because you offered a shuttle service. We were having our reunion at Shoal Crossing which is about 2.5 miles away from your hotel. We new we were going to be drinking and didn't want to drive after our event. I spoke to your hotel 4 separate times and asked about the shuttle service and never did anyone say that the shuttle doesn't run on the weekends. When we checked in I asked to talk to someone about shuttle times to take and pick us up and was informed that the shuttle didn't run on the weekends. I was so upset because as I said that was the main reason we stayed there! No one offered to help, it was just the way it was. We finally got the manager and after several attempts he agreed to hire a service to come and do the shuttle. They took us but no one came back to pick us up. We had to all scramble to find rides back to the hotel! It was extremely inconvenient and I will never stay at this hotel again!! No one cared and then when we thought we had it figured out then no one came back to pick us up. I will never stay at your hotel again!
June 9, 2014
Rated 5.0 out of 5.0 by TomandJoe Great for our family holiday
We chose this hotel as we were over from the UK for a week visiting family who live in Austin. This was such a good choice. The 1 Bedroom suite was perfect for 2 children & 2 adults - gave us much more room and flexibility than a normal hotel room. The full size fridge and dishwasher were very handy for preparing snacks etc. We used the (very well heated) pool nearly every morning & evening and were almost always the only people in (even over memorial day weekend it was pretty quiet). The hotel is well placed for walking to North by Northwest microbrewery/restaurant (less than 5 min walk along the road), Whole foods supermarket (about 10 min walk away), Arboretum shops/restaurants (around 30min walk). The bus for downtown stops outside the hotel. We had requested a room at the rear & upper floors as recommended by some of the other guest reviews who said it was quieter. We didn't have any issues with noise from other rooms or traffic. The free laundry facilities were very useful and the laid back atmosphere was much easier for a family than a straightforward hotel (eg being able to take our own drinks/snacks down to pool and outside areas). We would definitely stay here again.
June 9, 2014
Rated 1.0 out of 5.0 by rob76248 Terrible Hotel Stay
Terrible stay, room smelled like cigarette smoke, no hot water, breakfast was terrible. Im a Rewards member and Im usually given a military discount. This time around when I asked for a military discount, I was told that the price would increase!
June 5, 2014
Rated 5.0 out of 5.0 by Nancy49 Great Stay!
We always book at this hotel because we have such a great experience every time. Great customer service, great room, and great free breakfast. What more could you ask for? Highly recommended!
June 5, 2014
Rated 5.0 out of 5.0 by 53tony very relaxing and comfortable
i enjoyed my stay was comfortable and relaxing stay
May 27, 2014
Rated 5.0 out of 5.0 by biscuit21 Great Beds, Great Social Hour
Would definitely stay again, great value for price. Only issue was barking dog early one morning, it happens. Conveniently located.
May 27, 2014
Rated 5.0 out of 5.0 by Tlee23 Great Stay Worth the Money
Very clean hotel. Staff was courteous and helpful. I would recommend this stay to anyone with large groups.
May 26, 2014
Rated 1.0 out of 5.0 by steve2014a accomadations ahakey
this place is great if you are willing to stay in a different
accomodation than what you reserved.
May 22, 2014
Rated 5.0 out of 5.0 by Maggie B Nice room and great hospitality
Great overall stay. Comfortable room, nice happy hour and breakfast and great property.
May 14, 2014
Rated 5.0 out of 5.0 by NeeR Great Social Hour
Great Social Hour with good food and beverages. Breakfast is also very good with a wide variety of selections.
May 12, 2014
Rated 5.0 out of 5.0 by SkipRich The place to see and be seen
I really enjoyed my stay at the at the Austin StayBridge Arboretum. My room was big, clean, and comfortable. The back patio and pool area, where we spent most of our time, was roomy and comfortable. The hotel is in a great location with shopping and restaurants near by.
April 30, 2014
Rated 5.0 out of 5.0 by BrownRecluse71 Interview Trip
I am from St. Louis, Missouri and I flew to Austin, TX for a job interview. This was my first time visiting Austin. I was impressed by the layout of the room at Staybridge Suites - like a small apartment. Everything I needed was right there in my suite. The staff was very professional and helpful, even helping me get a cab to my interview. The cab reservation had been set up the night before which made the morning of my interview run very smoothly! If I have any future endeavors concerning Austin, TX, I will be staying at Staybridge Suites.
April 26, 2014
Rated 1.0 out of 5.0 by No-name Great service - horrible sleeping experience
Even entering a review is beyond hope. they force you to type enough letters to make some count...so I'm typing.....
April 24, 2014
Rated 5.0 out of 5.0 by Mali27 Amazing Staff
I stay at this location almost every month and both the front desk and the kitchen staff for the breakfasts and social hour always welcome me back like I am part of the family.
April 23, 2014
Rated 5.0 out of 5.0 by migee Quiet rooms , comfort and greatservice
I want to thanks Jeff and Vianca for helping me on all my needs.
April 14, 2014
Rated 5.0 out of 5.0 by TonieG Loved it
I highly recommend this property for business or fun. Great location too.
March 24, 2014
Rated 4.0 out of 5.0 by Mammy G Arboretum stay
Stayed at Staybridge suites as we couldn't find hotel accommodation nearer Austin downtown because of SxSW.
Hotel and facilities were good in a very pleasant area with 2 good restaurants a few hundred yards along the road. I'm British and therefore enjoy walking around the neighbourhood, which I did and felt safe at all times.
This hotel is a good base for travelling around, but taxi into city centre was $40 each way. However there is a train nearby and hotel shuttle available for transfers,
March 17, 2014
Rated 5.0 out of 5.0 by vassarsgirl Weekend get away
We booked this room because we had an unecpected trip in just a few days. We have stayed in Austin many times and have never found a hotel that we would return to, until now. My family was so please with the hotel that we will only be staying there from now on. Thanks for the awesome facility and friendly staff.
March 5, 2014
Rated 5.0 out of 5.0 by clen5 Wedding Weekend
We could not have been happier to stay here for the weekend wedding for our son. The hotel was in the perfect vicinity for us and the service was superb. Very clean rooms and the breakfast was fantastic. Thanks you for making us feel welcome at this very special time for our family.
March 4, 2014
Rated 4.0 out of 5.0 by Burrows Great Service
I have stayed here for years and
enjoy my stay always
February 26, 2014
Rated 5.0 out of 5.0 by cougar 70 Excellent Accomodations
I found the hotel excellent,location staff very well run and very clean.The hot breakfast was outstanding.
February 21, 2014
Rated 5.0 out of 5.0 by gross1 Austin
Great accomidations for socializing. The breakfast each morning was always hot and fresh, and the mid week social was great as was the food and beer.
February 18, 2014
Rated 5.0 out of 5.0 by Wildkat105 The Best in Austin
If you haven't had a chance to stay here yet-you are missing out! Each room has its own kitchen and everything you need to make a meal. We got a one bedroom suites-which was huge and like a small apartment. An apartment that has maid service, hot breakfast, and a gym included!
February 12, 2014
Rated 5.0 out of 5.0 by Lulu987 Always great
Everything was perfect as usual!! Everything was clean and neat from the lobby to our room. Friendly staff
February 12, 2014
Rated 5.0 out of 5.0 by SJSB A great stay
We enjoyed everything about this hotel. It was very clean and comfortable and the staff was very friendly and took very good care of us. They made us feel at home during our stay.
February 8, 2014
Rated 4.0 out of 5.0 by Texasmel Great location, beautiful interior. Disappointed with staff & business center
We enjoyed everything about this stay except for the staff. When I checked in, I asked for my rooms to be split with another party and I was told it would have to be done upon check-out. On the day check-out they automatically charged my card for the entire amount before I could get down there to split the transaction. Very frustrating. They are crediting my card for the other half, so I should eventually get the money back. Also, I needed to print an important document but their printer isn't wireless. Their computers do not have any google downloads so I would need to print from my computer. Not having a wireless printer in their business center is a huge hassle which requires trips to another facility. When I tried to get the staff to help me, they were unable or unwilling.
February 5, 2014
Rated 4.0 out of 5.0 by OG2014 Great Sevice
The staff was always accommodating. I was new to the area and the staff provided great tips.
January 27, 2014