Rated 4.0 out of 5 by 156
Rated 2.0 out of 5.0 by Tuyen89 Checked into dirty used room.
Arrived at 4pm, an hour after the schedule check in time. Check-in was fast I was given my keys and headed to my room. The keys did not work so I had to go downstairs to the lobby and get them recoded. Upon return to the room. I tried the keys, they work this time and I entered to find a dirty room with dirty towels and sheets on the floor. To add to that the room was supposed to be a non-smoking but it clearly smelled like someone had been smoking in there. Therefore I had to go down to the lobby for the third time before I could get a clean room.
July 30, 2014
Rated 5.0 out of 5.0 by LJB60 getaway to Austin
I really enjoyed my recent stay at this hotel in Austin. So much nicer than the ones on the interstate. Beautiful grounds, super friendly staff that was very helpful during my two day stay at this facility. Would highly recommend to anyone needing to stay in the north Austin area!
July 20, 2014
Rated 3.0 out of 5.0 by PJB221 Conveniently located, quiet, but needs work
My stay here was "adequate." They earn points for location and my room was quiet. On the other hand, the property needs a lot of work. I was provided two room keys and neither ever worked properly -- multiple trips to the lobby were required to have them re-key, with instructions to "jiggle it a little back and forth." Really?
Also, the bath sink had a very slow drain. And the WiFi didn't work.
Kind of disappointing overall, but the bed was comfy, tv worked fine, and staff was pleasant. Just seemed to me the whole place was in need of an overhaul.
July 19, 2014
Rated 1.0 out of 5.0 by Spurs14 Far Better in Austin
Front desk staff was rather rude and unhelpful, beds were very uncomfortable and air conditioner was so loud it made it impossible to sleep. The air freshener being pumped into the front desk area was just toxic. There are far better hotels in the Austin area at this price or better.
July 17, 2014
Rated 5.0 out of 5.0 by Joski Nice accommodations in spite of construction
The staff made sure they knew we having to deal with the construction in the area and offered my kids extra treats to try to make everyone happy. That was nice. Thanks.
July 15, 2014
Rated 1.0 out of 5.0 by Kassie2014 Awful
would not recommend to anyone, and can not even begin to explain the numerous problems. Completely upset with my stay
July 14, 2014
Rated 3.0 out of 5.0 by TravelMachine Dripping air vents and Dirty Pool Window Frames...
Would not stay here again, hotel is stuck in 1987. Air vents drip on your head in the hall ways and right at the front desk. Breakfast food is boring and basic, no flavor.
AC units in room rattle, floors in bath room sink area are lumpy from using carpet to cover old tile.
July 10, 2014
Rated 5.0 out of 5.0 by amyls statisfied with my stay
the overall experience was lovely - thank you
my room was very comfortable and the staff was very polite and helpful
July 1, 2014
Rated 5.0 out of 5.0 by wingding Weekend overnight
Older property, updated, great staff, great responsiveness, good location to just about everything as is on 183 just west of I-35
June 26, 2014
Rated 3.0 out of 5.0 by suzoo86 Cheap Austin Hotel
This hotel was a good deal for those who need a place to stay for one night. The booking was done online and it was done with the no cancellation clause. Knowning I would be in Austin I booked it and for 10.00 more you could get a breakfast for 2 which was more food than I could eat. So Stay!!!!!!
June 21, 2014
Rated 4.0 out of 5.0 by LAL1326 Perfect for my stay
I stayed at the Holiday Inn Austin NW-Arboretum for two nights to visit friends in Austin. Granted, I was not in the hotel long as I was out and about in town, but I feel that the hotel sufficiently met my needs. The bathroom and room were clean. Housekeeping came in and even cleaned the toliet and sink halfway through my stay. At any given time, I had plenty of towels and wash cloths. The bed was comfortable and the room was dark and quiet enough that I was able to get a good night's rest. I do wish the hotel had free breakfast but I'm not even sure if I would have used it if they had. The hotel was right off of Mopac (TX Loop 1) so you could easily get to North Austin or downtown. Overall, I enjoyed my stay and would recommend this hotel for anybody staying in the Austin area who did not want to stay in the downtown area.
June 19, 2014
Rated 5.0 out of 5.0 by Chris H. weekend stay very comfortable- breakfast was great
The televison menu could use improvement. There was not enough to watch on down time.
June 18, 2014
Rated 2.0 out of 5.0 by CYGA Not a good experience
I have stayed at many IHG hotels in the past several years and sadly I consider this hotel to be subpar to what I am accustomed to from this chain. The hotel is obviously very old, which is ok, but it is obvious that not much has done to bring the ammenities up to date. This includes dirty grout work, musky rooms, overly dated details, and a very cheap looking paint job.
Additionally, the cleanliness of the hotel was not kept up. I dropped my phone charger behind one of my room's bedside tables and when I moved the bedside table to retrieve it I found all sorts of trash including candy wrappers and an empty Doritos bag. Two other rooms in my hall had ordered food from the on-site restaurant and they had put their trays outside their room. These trays were on the floor when I got there on June 11th and when I left on June 13th. This just screams bug infestation to me since leftover food was allowed to sit on the floor for several days even after housecleaning had come by several times. This was also the case for an empty beer pint that was left outside a different room for the entire time I was there.
June 16, 2014
Rated 5.0 out of 5.0 by Danashope Excellent customer service
This hotel is dated, it needs a major face lift. However, the staff are very courteous and professional. They made my stay worth being in an area of Austin, although close to everything, difficult to navigate due to the spaghetti of hwys you are able to access from this hotel.
June 12, 2014
Rated 2.0 out of 5.0 by CypressGuy Skip this place!
This hotel was poorly maintained. The pool and spa area felt dirty and needed repair - the coping around the spa was terrible. There were dead plants hanging in the spa area.
The service at the restaurant was friendly, but the food and coffee especially were awful and we had to request twice for our plates to be cleared after finishing. Other tables were never cleared and they were not at all busy.
We enjoyed the bar, but unfortunately, it closes at 10 pm, even on Friday and Saturday nights.
I was happy to leave this place.
June 11, 2014
Rated 2.0 out of 5.0 by BigJoeI Marginal Experience at best
First room had strong smoke smell - was supposed to be nonsmoking. Second room had no couch and no refrigerator but a frig was brought in. We had reserved and paid for another room for our nephew that had to have a king bed and sofa for a third person and a frig for their meds. They said none were available but managed to find one when we complained. I had to return to the desk every night on arrival to get key reprogrammed. I could not access the rear entrance and had to walk all of the way around the building to get in - the parking lot was full one night. This is not typical of our stays at Holiday Inn. We stayed at two other Holiday Inns on the trip in Fla and Mississippi and one the prior week in Tampa. All were better experienced than this one. We have stayed at this Holiday Inn every year for the last five years and never had these problems. l hope you do better next year or we will need to find a new place.
June 11, 2014
Rated 3.0 out of 5.0 by SMD613 So so...
Staff was really pleasant and friendly. Overall not a bad hotel, but I had an issue with the plumbing in my room that just left me with a bad impression.
June 9, 2014
Rated 5.0 out of 5.0 by galonthego Great staff!!
Comfortable, clean, quiet rooms.
Staff very welcoming and ready to
address any need ( even cold water v. warm
available in the market area). I arrived after midnight,
had worked and traveled since 5 a.m. I was
exhausted and just wanted cold water and
an easy check-in process. They were great in
seeing to both. I will be back next trip.
Couldn't have asked for a cleaner, comfortable
or more pleasant experience. It's tough
being on the road every week but good to know
this Holiday Inn goes the extra mile to make their
Guests welcome. It does make a difference!
June 9, 2014
Rated 5.0 out of 5.0 by M. Thomas Great value with great service!
This hotel met all my expectations and more. The staff was very service oriented.
May 27, 2014
Rated 4.0 out of 5.0 by BizTravelLady Clean, comf room.
I enjoyed my stay. The bed and pillows were super-comfy, the staff were friendly and welcoming. I got a good night of sleep while on travel for business.
Only comment is that rooms facing the atrium area of the hotel get a lot of echo noise from the restaurant and hotel bar at night.
May 25, 2014
Rated 4.0 out of 5.0 by Raiders23 Staff and service
Very warm and friendly welcome as we entered the building.
May 13, 2014
Rated 4.0 out of 5.0 by nonamesuitsme Overall a Very Good Stay
The staff at this hotel was great, including the manager. Upon checking in a received, with my room key, a small note saying that, if I had any problems, to contact the manager - and his cell phone was listed. I had an issue with my breakfast and brought it to his attention. He was extremely, and genuinely, interested in my problem, and very willing to resolve it. There were no excuses made, and that was very refreshing.
When I had the issue with my breakfast, the waitress was beyond helpful in resolving - going to the extreme to make certain that I had what I needed, and never exhibited an attitude... not even a rolled eye.
My only disappointment with the hotel is that they are located in an area that has no restaurants within walking distance, and no shuttle service to compensate. A few restaurants deliver, but have a $15.00 minimum order, and a delivery charge. For me, I was not able to eat that much food. And the hotel restaurant only serves breakfast and dinner.
Overall, however, I was very pleased with this Holiday Inn.
May 5, 2014
Rated 4.0 out of 5.0 by RGG42 Would Recommend
I had business fairly close to this hotel so the convenience factor made it a good choice for me. It was a good decision. I found the hotel to be clean, comfortable, secure and convenient. Front desk staff were welcoming and helpful. Only ate breakfast there. The first day went well. The second day, no one came to seat me. The person working the front desk walked past and saw me waiting. She immediately remedied the situation so I really have no complaints there. It also helped improve my overall opinion of Holiday Inns. It's been a while since I stayed in one. If this one is an example, then I'll definitely be checking them out on future trips. If in the area, I would definitely stay again.
April 21, 2014
Rated 4.0 out of 5.0 by ercruzv Very Nice Hotel
I really enjoy my stay!
And its location is very convenient for my needs.
I hope to come back soon!
April 21, 2014
Rated 5.0 out of 5.0 by dbadie LOVED OUR STAY
I only rated food/drink low because we didn't really eat there. The hotel was wonderful. We got there at around midnight and the clerk at the desk was so friendly, as were other members of staff in the area. The room was super clean and the towel bunny was adorable. It is out of the way, but that just meant after a long day of site seeing our rest was quiet and undisturbed. Will definitely go back. Two thumbs way up!
April 10, 2014
Rated 5.0 out of 5.0 by Amaroo77 Great Experience!
I stayed for one week and thoroughly enjoyed my trip. The front desk was extremely courteous and assisted me each day with getting a cab to get around. I enjoyed the complimentary pop corn, it was a favorite at the end of my day when I returned to the hotel. I have no reservations recommending Holiday Inn for your stay while in the Austin area.
April 7, 2014
Rated 5.0 out of 5.0 by 67MIKE excellent room
breakfast was great, staff very helpful,room very comfortable
April 3, 2014
Rated 5.0 out of 5.0 by HighwayHauler Quick overnight stop
Stopped here on my way back home. Everything was excellent and the location was convenient.
March 24, 2014
Rated 4.0 out of 5.0 by bmwpapa Great staff and service (just some minor feedback for improvement)
I prefer a lower pillow that doesn't tilt my head and torque my neck as high. There are two choices: soft and firm, but both are high. I prefer a lower pillow height option, yet still firm. At home, I use the memory foam, contoured/indented pillow.
My bed was softer than I'd like. I prefer a more firm mattress.
Staff was excellent. If these these two things were addressed for me personally, I'd be even happier.
March 23, 2014
Rated 5.0 out of 5.0 by dprevgolf Great location, excellent staff
Great location. Professional & accomidating staff. Would recommend.
March 23, 2014