Rated 3.7 out of 5 by 12
Rated 1.0 out of 5.0 by angrycat scariest experience ever
at 2:45 A.M. another guest was given access to my room and walked into my room while I was sleeping. Nothing was done to compensate me for my less than good night's sleep at the Candlewood Avondale. It has put me off ever staying at one of these hotels ever again.
November 14, 2013
Rated 2.0 out of 5.0 by jwilcox0822 Disappointing Experience
I was disappointed when checking in to find that the King suite I reserved was not clean or available. My husband and I had to settle for a room with two doubles. The bathroom had long hairs all over and spots on the toilet which I did not enjoy having to clean up. And to top it off I was even more disappointed to find that the hotel doesn't participate in the IHG Rewards gift program to guests. I would have to be pretty hard pressed to stay here again.
October 23, 2013
Rated 2.0 out of 5.0 by UnhappyGuyy Front desk clerk was extremely rude
The front desk clerk was absent from the front desk for at least 10 -12 minutes. I had to pick up the service phone in the lobby and dial 0. Once she answered she asked where was I at? I informed the clerk that I was at the front desk she then responded I will be there in a minute and hung up the phone. Shortly after that she did arrive to the lobby and asked me how can she help me? I told her that I needed to check in. She dismissively responded that she has no rooms available and begin to walk off again. I stopped her and asked her to check the computer behind the desk I should have reservations. She sighed and walked behind the desk to tell me that my room had been canceled since I was not there in time the day before. I did not panic since I knew that I had reservations for the entire weekend. Somehow communicating that to the clerk became a challenge since she seemed to have all if the answers to my story. However, after applying some tactful friendly communication skills I managed to get her to actually type her first keystroke in this entire mixup. Afterwards she did notice that I had more than a one night reservation and immediately begin to push the blame off on everyone else to prove her innocence. Not only that, she even found a smoking room available for me and family which none of us smoke and making it seem as if she was doing us a favor by giving us a room in the first place. I'm not sure if it was a bad day for her or what but it was the worse service I have ever received from the IHG family.
October 22, 2013
Rated 4.0 out of 5.0 by Frankc357 Room to Improve to Excellent!
Overall, the hotel makes for a very nice experience! The rooms are spacious and the bed is comfortable. The range top is adequate and the refrigerator is huge!
The staff goes out of their way to please and always with a smile!
The only real drawback if one is to excel is the cleaning staff only comes around once a week. By the end of a couple of days the trash gets pretty big and depending on the amount and what one cooks, the room can get kind of smelly. One cannot open the window, so you're kind of stuck unless you take out the trash immediately!
Plus, one must make their own bed unless you don't mind coming home to a wreck! My bed always looked like I was wrestling alligators all night!
August 20, 2013
Rated 5.0 out of 5.0 by BooDro Great family visit
The location was great for our vist in West Wego. The room was great and was very nice that we were able to bring our japanese chin with us. She enjoyed the room to. The lady at the front desk day or night, they were great and very helpful. This is the second trip to this candlewood and planning on more trips back here. Thank y'all for a great stay. Adam
August 17, 2013
Rated 4.0 out of 5.0 by TWright13 Home away from home
The hotel atmosphere was relaxed. The staff was nice. The room had a nice home like feel. Loved the kitchen area in the room. I recommend this place.
August 2, 2013
Rated 4.0 out of 5.0 by KWSr Good property for the value
Property seemed to newer and in great condition. Convenient to downtown New Orleans but still a bit of a drive. (About 15 miles) Great value still.
August 1, 2013
Rated 5.0 out of 5.0 by Queen2009 Great Service
Everything was perfect from the time of check in with the front desk staff to the time of check out. I surely will stay at this location again.
April 27, 2013