Rated 4.4 out of 5 by 9
Rated 3.0 out of 5.0 by sevier11 Our stay
Our stay was not as good as the first time we stayed a few years ago. We had ants in our room and notified the desk. A work order was to be done up I thought at that time and would taken care of when we returned from our day out. Well, it wasnt and we still had ants to contend with. I told them about it the day we checked out and they said maintenance was there then and would take care of it. It would have been nice to have it taken care of while we were staying there. I felt like we should have at least been given a discounted rate or a different room would have been good.
September 4, 2013
Rated 3.0 out of 5.0 by Judy123 My stay
Overall, my stay was pleasant, but the following things prevented me from giving my stay a higher grade.
1) When I registered, the desk clerk told me that my room would be cleaned once a week. To me, it meant that my room would get cleaned in the middle of my stay. It really meant that since I was staying Mon-Fri, my room would not get cleaned at all. So the policy was not clearly explained to me.
2) When I registered, I spun a wheel for a prize. My prize was a complementary housekeeping cleaning. Again, I thought that would happen in the middle of my stay. When it had not happened by the morning of my last night there, I spoke to the desk clerk and they said I needed to pick which day I wanted the room cleaned. I was never asked to pick a date. The room was cleaned my last night there.
3) When I got to my room, I found I had less than a 1/2 roll of toilet paper and only a few sheets of paper towels. I did not ask the front desk for more because I expected my room would be cleaned in a couple days. At the very least, the staff should ensure that customers start out their stay with a full roll of TP and PT.
Other than that is was fine.
August 20, 2013
Rated 5.0 out of 5.0 by Dewey22 Great
Great staff, clean room, good bed, fair price. What more can you ask for?
August 12, 2013
Rated 4.0 out of 5.0 by Jeremy1975 Wonderful Suite Poor atitude of management
This has normally been a great place to stay until recently the manager decided that my platinum elite status was not recognized at that hotel. I wont be back!!!! I only recommend if your not looking for the added perks of being in IHG loyal customer. No room updgrade, no late check out.
August 9, 2013
Rated 5.0 out of 5.0 by travelmom1 Home away from home...
The room was large and very comfortable. Full kitchen with cooktop, micro, full size fridge. Very good location. Close to shopping and food.
June 24, 2013
Rated 5.0 out of 5.0 by Jgussman Happily surprised!
Booked the room based off of the great rate alone. Was extremely happy with every aspect of the hotel: cleanliness, layout, staff, accessibility to the surrounding area. The kids loved the pool and as a mom I loved having a kitchen in the room. Will for sure stay here anytime I'm in Baytown.
June 14, 2013
Rated 5.0 out of 5.0 by TR51 Staff Service & Value
I've stayed here several times since it opened and the Staff has always been courteous and helpful. The value for the rooms is comparable to the others in the area if not a little better. The few issues I've had with accommodations have always been quickly corrected.
June 14, 2013
Rated 5.0 out of 5.0 by MTroutman MORE THAN I EXPECTED
After being greeted with friendly staff, I was pleasantly surprised with all of the amenities of my room. I had a great layout and I enjoyed the full kitchen. It was a lot nicer than what I was expecting. When in the area again, I will be staying here.
May 28, 2013