Rated 4.4 out of 5 by 22
Rated 5.0 out of 5.0 by brandy1980 CandleWood Hotel Stay
Beautiful hotel and located in a great area in Baytown Texas. Only 5 minutes from Pirates Bay Water Park. The pool area was nice and accomdating for adults and young children. Plenty of seating and shaded area as well. The hotel rooms were very clean. The staff was very friendly. The towels were big and plush. I have no complaints about my stay at the Candlewood Suites
August 28, 2014
Rated 5.0 out of 5.0 by CMS29 Great amenities
Really enjoyed the amenities: the pool, gym equipment, laundry, full kitchen. Could have improved cleaning.
August 5, 2014
Rated 3.0 out of 5.0 No hot water
There was no hot water and only one person working the desk, and so she was not at the desk on several occasions. Since I already used my points for this stay, it would be helpful if you could credit me back some of those points I used for this stay.
June 11, 2014
Rated 4.0 out of 5.0 by Scoop54 Excellent Amenities
One of my suites was unavailable upon check-in. Heather was able to assign another suite adjacent to my other suite in a timely manner.
Thank You Heather for your quick response to this matter.
June 4, 2014
Rated 2.0 out of 5.0 by Lknothappy Sixth stay at Candlewood Suites not the best
The stay was average. The big issue at check out was no luggage carts available. All items had to be hand carried down to our vehicle. There are only two carts available and some inconsiderate guests kept the luggage carts in their rooms. The front desk clerk had no idea where the luggage carts were. Apparently the front desk does not keep track of the carts, I recommended they purchase an additional cart and keep it at the front desk to prevent situations like this.
May 29, 2014
Rated 4.0 out of 5.0 by Preppy14 Excellent Customer Service!
This hotel had excellent customer service. However, there were ants infested in our first room. They were everywhere, even in our bed. Once we notified the front desk, they put us in another room right away. The staff was very friendly. We would stay here again in the future.
April 10, 2014
Rated 4.0 out of 5.0 by Eagle in Shade Execellence in Service
Very friendly and helpful front desk, especially Heather. This is important especially when u are checking in after a hard day's work.
What impressed me is Heather is able to recognise me (regular) the moment I check in. It shows the effort taken to know your guest.
April 6, 2014
Rated 5.0 out of 5.0 by BHAC Excellent Customer Service, home away from home
The hotel is easily accessible, parking is great, and there is a sense of safety and security. The staff is very compassionate and dedicated and will do their best to take care of you as well as resolve any issues that may arise. I enjoyed the extra ammenities, including the Candlewood Cupboard which is very convenient, and consider this hotel a home away from home. I highly recommend this hotel for business or pleasure.
April 6, 2014