Rated 3.3 out of 5 by 20
Rated 1.0 out of 5.0 by wildberries22 Horrible.
from day one of check in, this was a bad experience. Had my company not been paying for me to stay here I would have left in a hearbeat. Rooms are dirty and outdated with holes in the furniture, burns from cigarettes in the linens, on the floor, and on the furniture. There were illegal actions going on in the stairwell and I notified front desk, nothing was done about it. I had to ask to change the comforter and 2nd blanket on my bed, they would ONLY change the bottom and top sheets, which is disgusting, I don't want to sleep on someone else's blankets and germs. most everything in the workout center was broken, coffee machine at front desk broken for about the first 2months I was there. Horrible place to stay.
September 22, 2014
Rated 2.0 out of 5.0 by PW48 late night stay
Late arrival, given room key. Room not clean, furniture turned over. Given another room immediately, which worked out, but not handicaped accessible. All chairs in rooms are in need of replacement, upholstery torn. Appearance of doors and rooms is terrible.
August 5, 2014
Rated 3.0 out of 5.0 by wildberries22 it will do
This place needs an update in a bad way, the stay was okay, but the furniture is severely damaged, needs a pool, and the coffee machine was broken the entire time of my stay. Front desk said a part had been ordered....I have stayed in candlewood before and it was very nice, however this one just needs an update and cleaning.
July 13, 2014
Rated 1.0 out of 5.0 by auditor87 Outdated Interior
This was not the stay that I expected and I checked out early. My room did not smell pleasant and the furniture coverings were peeling.
June 16, 2014
Rated 5.0 out of 5.0 by Carington Great staff and clean room
I really enjoyed my stay here. The staff is very friendly and outgoing. The furniture (chair ) was a bit worn, but overall the room was very clean.
June 14, 2014
Rated 2.0 out of 5.0 by poco227 poorly maintained property
coffee machine in lobby still out of order, laundry still having problems. poorly maintained property. I usually consider candlewood suites a good value but not this location
June 9, 2014
Rated 1.0 out of 5.0 by Verawang47 worst service
I was very disappointed with the service I recovered.
The staff that I spoke with was very rude and was not
Accommodating to my elderly mom,who needed a
She was very rude.I had to put my mom had to put
her in the shower.
It's was three people in the RM,we received
Towels for 2. No one came and cleaned our
room.Overall it was a horrible stay for us.
I do hope that you retrain some of your
staff on excellent Customer Service,it's vital
to the business.
June 5, 2014
Rated 3.0 out of 5.0 by Verawang47 Pleased
I always stay here when I come to Beaumont..
It's one of the best hotels around,that is convenient to everything .
November 20, 2013