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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    47%
    Recommend This Property

    Overall Experience

    3.1

    based on 24 reviews
    47%
    Recommend This Property

    Ratings Breakdown

    24reviews

    • 5 Stars
      7
    • 4 Stars
      2
    • 3 Stars
      5
    • 2 Stars
      6
    • 1 Stars
      4

    This Candlewood Suite needs an overhaul

    By

    December 03, 2014

    club

    We had been staying at Candlewood Suites along the I-10 route from CA to FL but couldn't make it to our pre planned stop in Siddel, LA due to stomach issues so we forfeited that nights reservation and paid to stay in Beaumont, TX....the front desk person was on their cell phone behind a cubicle wall and reluctantly put the call down to check us in, they were polite but I felt like I had interrupted their evening. The room looked like it hadn't been vacuumed for a few visits, there were wrappers and other items that were clearly from prior occupants next to the sofa and bed. YUCK! Water marks on the ceilings and stains on the walls is really sad for this chain and when the staff is complaining that the property really needs to be renovated, CORPORATE SHOULD LISTEN! THIS PROPERTY NEEDS RENOVATIONS FROM THE SHINGLES ON THE ROOF TO THE CARPETING ON THE FLOOR! So adding insult to injury, we paid for a room we didn't get to use in Siddel and also paid for a nasty room in Beaumont! Our next trip through we will definitely make sure to skip this Candlewood Suite.

    Posted byCustomerCare
    December 13, 2014
    Dear LA mover, Thank you for taking the time to write a review about your stay with us and for an IHG Rewards Club member, we value your loyalty to our brand and hotels. We sincerely apologize for any discomfort you may have experienced due to the condition of the room and amenities. Your input will be shared with our management team to take into consideration for future upgrades. Thank you again for your comments. We hope that you will afford us another opportunity to show you how great our hotel is. Sincerely, Zelyn N Case Manager IHGCare
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    Good business location

    By

    November 26, 2014

    I stayed two (2) consucitive weeks, 3 days each stay. The first business stay I was welcomed in a special but not the second trip. I was surprised, I was not treated as I was the first stay, in fact I was not even greeted as an IHG member usually when you check in, instead the front desk lady just wanted me to initial and sign the "x" marked immediately after checking my credentials, I was expecting a choice: either a points or a bottled water with chips, for sure I did not get points as I did the first visit. I am still waiting for the latest updates.

    Anyway the LOCATION is very accessible to my work place, This week I decide have to check in to another IHG Hotel nearby that cares for its members.

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    Outdated Interior, in need of repairs!!

    By

    October 15, 2014

    Upon arrival I checked (front desk super friendly) in, there is a rusty door in the lobby area near the guest bushiness office. Hallways are hot and humid. Once I went up to my room (non-smoking floor) and the smell of cigarette smoke was horrible, my daughter has allergies . I went down to the front desk and she (super nice) immediately moved me to to another room. The second room had a odor but I dealt with it. The carpet was horrible very lumpy and dirty looking. Old television in the bedroom and wood floor in kitchen looks to be coming up. Again the staff was very nice and accommodating.

    Posted byCustomerCare
    October 25, 2014
    Dear sd32, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. Sincerely, Ferdinand G Case Manager IHGCare
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    In desperate need of upgrading

    By

    October 13, 2014

    The initial shock of a filthy carpet does not go away, I tried to change rooms and ended up with the one with filthy carpeting because everything else available smelled absolutely DISGUSTING, there were animal hairs on the corner of the carpeting, Food residue on the floor and around the refrigerator, there was no frying pan, I requested one and it was so disgustingly filthy that I did not cook in it. (Goodwill has better kitchenware than that!).
    I bought a pair of flip flops so I did not have to walk on the carpeting, Terrible.
    Friday night there were guests gathering in the parking lot with car stereos blaring and no one did anything about it, I find it rude and disrespectful.
    The property needs a full renovation, I am staying at a Candlewood in Houston right now and it is a real pleasure.I will never ever book Candlewood Beaumont again, I rather drive farther to my place of business.

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