Rated 3.4 out of 5 by 19
Rated 2.0 out of 5.0 by PW48 late night stay
Late arrival, given room key. Room not clean, furniture turned over. Given another room immediately, which worked out, but not handicaped accessible. All chairs in rooms are in need of replacement, upholstery torn. Appearance of doors and rooms is terrible.
August 5, 2014
Rated 3.0 out of 5.0 by wildberries22 it will do
This place needs an update in a bad way, the stay was okay, but the furniture is severely damaged, needs a pool, and the coffee machine was broken the entire time of my stay. Front desk said a part had been ordered....I have stayed in candlewood before and it was very nice, however this one just needs an update and cleaning.
July 13, 2014
Rated 1.0 out of 5.0 by auditor87 Outdated Interior
This was not the stay that I expected and I checked out early. My room did not smell pleasant and the furniture coverings were peeling.
June 16, 2014
Rated 5.0 out of 5.0 by Carington Great staff and clean room
I really enjoyed my stay here. The staff is very friendly and outgoing. The furniture (chair ) was a bit worn, but overall the room was very clean.
June 14, 2014
Rated 2.0 out of 5.0 by poco227 poorly maintained property
coffee machine in lobby still out of order, laundry still having problems. poorly maintained property. I usually consider candlewood suites a good value but not this location
June 9, 2014
Rated 1.0 out of 5.0 by Verawang47 worst service
I was very disappointed with the service I recovered.
The staff that I spoke with was very rude and was not
Accommodating to my elderly mom,who needed a
She was very rude.I had to put my mom had to put
her in the shower.
It's was three people in the RM,we received
Towels for 2. No one came and cleaned our
room.Overall it was a horrible stay for us.
I do hope that you retrain some of your
staff on excellent Customer Service,it's vital
to the business.
June 5, 2014
Rated 3.0 out of 5.0 by Verawang47 Pleased
I always stay here when I come to Beaumont..
It's one of the best hotels around,that is convenient to everything .
November 20, 2013
Rated 3.0 out of 5.0 by FLMom410 Nice staff, odd room
The staff were very friendly and helpful.
However, the room smelled odd. I requested a nonsmoking room, and it seemed almost as if at one point it had been a smoking room, then converted. Additionally, the room itself was very muggy unless the AC was going. There were noticeable differences both in the air quality and mugginess between the room and hallway. The only reason I didn't request a different room was because I was traveling with an unhappy baby and it was very late when I checked in. The bed was okay - not the worst I've slept in but definitely not the best.
Overall, not worth the price.
November 5, 2013