Rated 3.1 out of 5 by 24
Rated 2.0 out of 5.0 by LA mover This Candlewood Suite needs an overhaul
We had been staying at Candlewood Suites along the I-10 route from CA to FL but couldn't make it to our pre planned stop in Siddel, LA due to stomach issues so we forfeited that nights reservation and paid to stay in Beaumont, TX....the front desk person was on their cell phone behind a cubicle wall and reluctantly put the call down to check us in, they were polite but I felt like I had interrupted their evening. The room looked like it hadn't been vacuumed for a few visits, there were wrappers and other items that were clearly from prior occupants next to the sofa and bed. YUCK! Water marks on the ceilings and stains on the walls is really sad for this chain and when the staff is complaining that the property really needs to be renovated, CORPORATE SHOULD LISTEN! THIS PROPERTY NEEDS RENOVATIONS FROM THE SHINGLES ON THE ROOF TO THE CARPETING ON THE FLOOR! So adding insult to injury, we paid for a room we didn't get to use in Siddel and also paid for a nasty room in Beaumont! Our next trip through we will definitely make sure to skip this Candlewood Suite.
December 3, 2014
Rated 2.0 out of 5.0 by mariot Good business location
I stayed two (2) consucitive weeks, 3 days each stay. The first business stay I was welcomed in a special but not the second trip. I was surprised, I was not treated as I was the first stay, in fact I was not even greeted as an IHG member usually when you check in, instead the front desk lady just wanted me to initial and sign the "x" marked immediately after checking my credentials, I was expecting a choice: either a points or a bottled water with chips, for sure I did not get points as I did the first visit. I am still waiting for the latest updates.
Anyway the LOCATION is very accessible to my work place, This week I decide have to check in to another IHG Hotel nearby that cares for its members.
November 25, 2014
Rated 2.0 out of 5.0 by sd32 Outdated Interior, in need of repairs!!
Upon arrival I checked (front desk super friendly) in, there is a rusty door in the lobby area near the guest bushiness office. Hallways are hot and humid. Once I went up to my room (non-smoking floor) and the smell of cigarette smoke was horrible, my daughter has allergies . I went down to the front desk and she (super nice) immediately moved me to to another room. The second room had a odor but I dealt with it. The carpet was horrible very lumpy and dirty looking. Old television in the bedroom and wood floor in kitchen looks to be coming up. Again the staff was very nice and accommodating.
October 15, 2014
Rated 3.0 out of 5.0 by Aeroengineer777 In desperate need of upgrading
The initial shock of a filthy carpet does not go away, I tried to change rooms and ended up with the one with filthy carpeting because everything else available smelled absolutely DISGUSTING, there were animal hairs on the corner of the carpeting, Food residue on the floor and around the refrigerator, there was no frying pan, I requested one and it was so disgustingly filthy that I did not cook in it. (Goodwill has better kitchenware than that!).
I bought a pair of flip flops so I did not have to walk on the carpeting, Terrible.
Friday night there were guests gathering in the parking lot with car stereos blaring and no one did anything about it, I find it rude and disrespectful.
The property needs a full renovation, I am staying at a Candlewood in Houston right now and it is a real pleasure.I will never ever book Candlewood Beaumont again, I rather drive farther to my place of business.
October 12, 2014
Rated 1.0 out of 5.0 by wildberries22 Horrible.
from day one of check in, this was a bad experience. Had my company not been paying for me to stay here I would have left in a hearbeat. Rooms are dirty and outdated with holes in the furniture, burns from cigarettes in the linens, on the floor, and on the furniture. There were illegal actions going on in the stairwell and I notified front desk, nothing was done about it. I had to ask to change the comforter and 2nd blanket on my bed, they would ONLY change the bottom and top sheets, which is disgusting, I don't want to sleep on someone else's blankets and germs. most everything in the workout center was broken, coffee machine at front desk broken for about the first 2months I was there. Horrible place to stay.
September 22, 2014
Rated 2.0 out of 5.0 by PW48 late night stay
Late arrival, given room key. Room not clean, furniture turned over. Given another room immediately, which worked out, but not handicaped accessible. All chairs in rooms are in need of replacement, upholstery torn. Appearance of doors and rooms is terrible.
August 5, 2014
Rated 3.0 out of 5.0 by wildberries22 it will do
This place needs an update in a bad way, the stay was okay, but the furniture is severely damaged, needs a pool, and the coffee machine was broken the entire time of my stay. Front desk said a part had been ordered....I have stayed in candlewood before and it was very nice, however this one just needs an update and cleaning.
July 13, 2014
Rated 1.0 out of 5.0 by auditor87 Outdated Interior
This was not the stay that I expected and I checked out early. My room did not smell pleasant and the furniture coverings were peeling.
June 16, 2014