Rated 3.2 out of 5 by 22
Rated 1.0 out of 5.0 by Verawang47 worst service
I was very disappointed with the service I recovered.
The staff that I spoke with was very rude and was not
Accommodating to my elderly mom,who needed a
She was very rude.I had to put my mom had to put
her in the shower.
It's was three people in the RM,we received
Towels for 2. No one came and cleaned our
room.Overall it was a horrible stay for us.
I do hope that you retrain some of your
staff on excellent Customer Service,it's vital
to the business.
June 5, 2014
Rated 3.0 out of 5.0 by Verawang47 Pleased
I always stay here when I come to Beaumont..
It's one of the best hotels around,that is convenient to everything .
November 20, 2013
Rated 3.0 out of 5.0 by FLMom410 Nice staff, odd room
The staff were very friendly and helpful.
However, the room smelled odd. I requested a nonsmoking room, and it seemed almost as if at one point it had been a smoking room, then converted. Additionally, the room itself was very muggy unless the AC was going. There were noticeable differences both in the air quality and mugginess between the room and hallway. The only reason I didn't request a different room was because I was traveling with an unhappy baby and it was very late when I checked in. The bed was okay - not the worst I've slept in but definitely not the best.
Overall, not worth the price.
November 5, 2013
Rated 5.0 out of 5.0 by ljohnso Outstanding Customer Service
I really enjoyed staying at this hotel. The staff here is very friendly. This is truly a home away from home.
October 27, 2013
Rated 5.0 out of 5.0 by kat005 Bmt
I wish you would look into the coffee pot in the cupboard. Was told by the front desk that they are waiting for a renovation in the cupboard, the coffee pot has been out for at least 3 months and the temporary one cooks the coffee so unless you there when it is finally made it taste old. NEVER has any milk and only one washer. There is a note on one that has been there for probably a year and the other one for three months. I like having the convenience of washing my clothes before coming home on the weekend to leave again for another week . And you could look into some new chairs in the kitchen bar area. If you don't want the desk chairs don't get no more but the yellow from the foam is getting on my clothes when I sit in these chairs.
October 15, 2013
Rated 5.0 out of 5.0 by ljohnso Great Service
I received excellent service while staying at this hotel. The room was very clean and comfortable. The staff was wonderful. I will definitely stay here again.
October 6, 2013
Rated 4.0 out of 5.0 by Henri54 ample space and helpful staff
Traveling with my dog (no, I am not related to John Steinbeck) the staff was very helpful. The room was comfortable, however the furniture was old and worn down. The location is convenient, and the value is great. You normally get what you pay for, and this hotel is worth every dime.
September 26, 2013
Rated 1.0 out of 5.0 by stuckniraq managment very poor
I have stayed here several times because it was part of IHG's network. I will never do this again.? The second night I stayed here I had a knock at the door when I answered there was a lady was standing there and asked me if I needed any company for the night. My daughter came is from outside and told me there was smoke in the hallway, when I went out there it was obvious someone was smoking .My credit card had been used online duiring my stay here (THIS IS THE SECOND TIME IT HAS HAPPENED HERE). I had to cancel the card because of this, I had no cash my bank was sending me a bew card the next morning so I used one of my IHG reward days to pay for my room. The front desk called me and asked me to come down and pay for my room. I tried to explain to the manager what was goilng on and he told me he would call the police if I did not pay. When the police arrived I tried to give them the conformation number from IHG and I was told to leave anyway! The manager told me if I had a problem I was welcome to call the owner and IHG who made the conformation on the room. This is a dressed up Brothel at best with the worst Managament you will ever see. People being allowed to smoke drugs and lady's of the night. going door to door will not leave a good memoryI talked to the police and even they said the managment seems to cover for employee theft as well as other issues. Candlewood suites owner should be very concerned. Never bring yyour family here!
September 8, 2013
Rated 2.0 out of 5.0 by DaCow Suprisingly disappointed
I have stayed at this location numerous times before with excellent reviews and service. However, this trip was sub par to say the least. The bed was broken, fixtures were loose and some didnt work. I was given another room and upon walking into the "new" room the a/c did not work nor did the bathroom light.
I elected to stay in the original room because I did not want to inspect every room in the hotel to find a decent one.
The staff was polite as usual, however with my dissatisfaction in the room, I doubt I will be staying there again.
July 19, 2013
Rated 5.0 out of 5.0 by ernestiii AMAZING!!!!
This hotel stands out in my travels. The staff was amazing from front desk staff to the laundry person (Renee) to the housekeeping supervisor(Hope) and her staff and the GM (Mr. Henderson). They were all great, friendliness was abundant. More hotels should take a lesson from these great people..
June 7, 2013
Rated 3.0 out of 5.0 by CamelClyde Candelwood Beaumont
the staff is great, they will do anything to help you out. Free laundry is nice but when there is always one washer and dryer out of order, it can take awhile to get through the line to do laundry. For me the beds were too hard and i woke up with a sore back every morning.
February 25, 2013
Rated 5.0 out of 5.0 by DaCow Can never go wrong
I stay here regularly. The staff is always helpful and courteous. The rooms are great and clean!
Highly recommend this hotel to anyone staying in or near Beaumont!
January 17, 2013
Rated 5.0 out of 5.0 by Nancy56 Love This Hotel
Really clean, comfortable and all staff are wonderful!
October 30, 2012
Rated 4.0 out of 5.0 by Baldy Nice room and mostly friendly desk
Upholster some chairs in other rooms. Make big signage telling guests not to smoke in the rooms.
October 11, 2012