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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 122 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    122reviews

    • 5 Stars
      81
    • 4 Stars
      22
    • 3 Stars
      10
    • 2 Stars
      4
    • 1 Stars
      5

    Working

    By

    March 20, 2015

    club

    Was made more comfortable that usual. The Front Desk Clerk was a gem while checking in. Modern spacious living area. Thank you.

    Posted byHotelStaff
    March 21, 2015
    Thank you noticing our comfortable and spacious rooms and yes they have been renovated to reflect a modern décor. Glad that our staff made an awesome impression and we hope you will come visit us again soon. Nancy Thomas General Manager
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    Great Value

    By

    March 19, 2015

    club

    This is a great hotel for the money. The staff is friendly and courteous and willing to do anything to make you more comfortable. The only inconvenience I experienced during my stay was having to wait in line for towels because they were a little understaffed for the busy weekend. Other than that everything was great.

    Posted byHotelStaff
    March 21, 2015
    Glad you had a great experience. Thanks for informing me of the towel issue, we will work on getting this issue corrected. Come see us again soon !! Nancy Thomas General Manager
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    Clean rooms/comfortable

    By

    March 19, 2015

    Very comfortable and clean accomodations with easy access to shopping and dining.

    Posted byHotelStaff
    March 21, 2015
    Thanks for noticing two very important issues that most people look for in a "Great Hotel"....Comfortable and Clean. We really focus on these along with our excellent location......helps make us a great choice when visiting the Birmingham-Hoover area. Come see us again soon. Nancy Thomas General Manager
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    Interrupted Stay/Unfriendly Staff

    By

    March 14, 2015

    club

    I travel often and accumulate rewards points. I've stayed in many hotels/suites and I can honestly say this is the first one that I've been in where all the staff are unfriendly. It must be the culture. Hope it gets better soon.

    Posted byHotelStaff
    March 16, 2015
    Dear Dion123, We are truly sorry that your stay was not what you expected, we strive to make it a comfortable, home-like experience. I can honesty say that our "Candlewood Culture" should represent a friendly and engaging staff with all guests. We hope that you will give us another opportunity to prove this to you. Nancy Thomas General Manager
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