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    Candlewood Suites Bluffton-Hilton Head

    Bluffton, South Carolina Hotel's Suites Impress Guests

    When you stay at this extended stay hotel in Bluffton, SC, you can enjoy a tranquil setting right across from beautiful "Sun City," Hilton Head, SC. With I-95 just seven miles away, it is quick and easy to get to Parris Island and Hilton Head Island attractions from the hotel. Here in Bluffton, SC, we know the importance of leisure, so join us for a little fun in the sun at the Candlewood Suites® Bluffton - Hilton Head hotel.

    If this is your first visit to Bluffton, South Carolina, the hotel's friendly staff can help direct you to nearby businesses. Those in town for relocation for work or job training can meet with clients for a round of golf at nearby Island West Golf Course or Crescent Point Golf Course. The palm tree lined greens may convince you to extend your trip in Bluffton, SC.

    The hotel's proximity to downtown Savannah and Hilton Head Island provides easy access to great shopping and dining. Browse the selection at Tanger Outlets and head to one of the many nearby beaches to show off your new look.

    Throw on your sandals, head outside to the pool and start grilling on the gas grills in the gazebo. You'll feel like you're already at the beach. While you're in Bluffton, SC, use the hotel's on-site Fitness Center to stay in shape while your on the road. As a pet-friendly hotel we welcome your pets as guests. Make your suite reservations with us today!

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    Quick Info

    Highlights

    • On-site Guest Self-Laundry Facilities
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accomodate your group.

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    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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    At Candlewood Suites® hotels, we want you to experience comfort in every sense.

    Getting Here

    Candlewood Suites Bluffton-Hilton Head
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.6

    based on 273 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    273reviews

    • 5 Stars
      201
    • 4 Stars
      47
    • 3 Stars
      9
    • 2 Stars
      8
    • 1 Stars
      8

    Visiting friends

    By

    July 22, 2015

    club

    I visit friends in the area and stay at this hotel often. It very clean, comfortable and the staff is very friendly. I always look forward to my visits and staying in their suites. Truly home away from home experience.

    Posted byHotelStaff
    July 22, 2015
    Thank you for your 5 star review Gracie 12. Wow thank you very much for such a kind review. We really appreciate your return visits and glad you enjoy our hotel so much. Look forward to seeing you again.
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    Nice clean hotel with friendly service

    By

    July 21, 2015

    platinumelite

    Good clean hotel with friendly service and can walk to a good restaurant. Stay for business was very short so just a quick night's rest.

    Posted byHotelStaff
    July 22, 2015
    Thank you for your review LJ60. With so many choices in the area, we're glad you chose to stay with us for your short visit. We look forward to taking care of you again should your travels bring you back to our area.
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    Excellent location for USCB

    By

    July 18, 2015

    club

    When visiting our daughter at the University we found this to be closest to the school and offered an excellent long stay choice with great value.

    The only unfortunate piece is that they don't provide queen beds.

    Posted byHotelStaff
    July 20, 2015
    Thank you for your review Darbar. We're always pleased to take care of our local university's students and parents. We have several types of rooms/ beds in our hotel many of them queen beds. Please let us know upon your return and we'll do our best to accommodate any request.
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    Not a great experience

    By

    July 17, 2015

    This was a less than acceptable experience with an IHG hotel. Upon arrival, the hallway on the 1st floor that leads to the elevator smelled like a wet dog, which I assume is because they are pet friendly, so not that big of a deal. The room was clean, which I consider a very basic minimum expectation. On the second day of our stay, my wife asked me to get some extra towels. When I asked to get some extra towels, I was told that I had to bring my dirty ones to the front desk and exchange them, which I reluctantly did. The clerk made me hold each one up while she made a list of what I brought (in front of other guests), which was rather humiliating. I asked that same clerk for extra coffee. She looked at me like I was a moron and pointed to the 'Cupboard'. I told her that there was an empty basket on the table, that I assume was supposed to be stocked with coffee. She decided that I could have some at that point.

    During the course of the stay, I had an experience that has caused me to reconsider whether I will ever stay at another IHG hotel again. My wife decided to make our family some breakfast on the toaster oven that we 'borrowed' from the hotel. The oven smoked a little bit, causing the smoke detector to alert the smoke presence. My first instinct (after turning the bathroom fan on) was to remove the battery to silence the alarm, so that it would not disturb other guests. Naturally, the hotel manager knocked on the door a minute or so later. When my wife opened the door, he came on in without identifying himself, without any identifying name badges or logos on his clothing, and made every effort possible to make us feel stupid. I already felt fairly stupid, so I did not let that get too far under my skin. He sent his maintenance personnel to properly attach the detector to the wall. The maintenance man entered the room and inspected the unit. Then he shook his head and walked out of the room. He came back with a ladder and made it no secret that he was upset about having to do his job. He huffed and puffed as he placed the ladder and proceeded to reset the two mounting screws holding the unit in place. Once it was complete, he began to exit the room. At this point, I had had enough with his attitude, so I said "No no, you have a good day". He proceeded to very loudly slam the door as he exited. I called the General Manager in an attempt to understand why Candlewood Suites treats Platinum IHG Rewards customers with such a high level of disrespect. He proceeded to tell me that he didn't condone the behavior, and that he had to send the maintenance man into the room to reset the unit, and that all he was trying to do was have the maintenance man reset the unit. He said that the behavior was uncharacteristic of their service. I said "well, it just happened, so there you go". I should hope that IHG, Candlewood Suites, nor the GM condone this behavior. Again, treating patrons with baseline respect is a minimum expectation of any service or hospitality based business.

    When I checked out, the GM kept his back turned the entire time. This may or may not have been intentional, I have no way of knowing. I have read several review replies that he has written, and it is painfully obvious to me why I had this experience. Excuses are a very common theme with this manager. His responses commonly shift blame to the customer, and very rarely does he own a customer's bad experience. In almost all cases, customers are not the ones responsible for ensuring that they have a great experience. It is the staff's responsibility to ensure that the service is at a 5 star level. Since the experience, I have not received any communication from the GM. He is aware of my dismay with the treatment, yet chose to keep his back turned to the front desk when I checked out. I half expected to find at least a hand written apology note when we returned to the hotel that evening, but there was nothing. Candlewood Suites of Bluffton refuses to accept accountability for their actions, so I will hold them accountable as best I can, through the power of the review.

    I rate the hotel with 2 stars because they do a decent job on the minimums. The doors lock, the rooms are clean, the floors are vacuumed, and there are people working at the front desk. If any one of those basic minimums had been missed, this would obviously be a 1 star rating.

    Posted byHotelStaff
    July 20, 2015
    Thank you for your review Josh24609. Thank you for staying with us and without answering your assumptions about the management and the sincerity of the hotel, I personally called your room when the alarm went of downstairs, there wasn't an answer so I ran up to your room to make sure nothing was seriously wrong. I identified myself as the GM when I was knocking on your door. Obviously this was not heard. I merely stated not to rip the smoke detector off the wall as I was going to reset the alarm and stated that our maintenance person would be up to repair. I do still and did when speaking with you on the phone apologize for any inconveniences our maintenance person may have caused you and the for his attitude you stated was rude. Upon your leaving our hotel, there wasn't any ill will gesture, as I didn't even know when you left the hotel, nor was there any turning a back on you for any reason what so ever. We are a caring group at this hotel, I can understand you wanting to post your assumptions, but we do and have apologized for any inconveniences and I'm pleased you found your room clean, and hopefully you were able to experience our many other staff's sincerity and good will.
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