Rated 4.1 out of 5 by 202
Rated 5.0 out of 5.0 by Happywanderer42 Very comfortable
After a 10 hour flight, being able to stay at The Holiday Inn Express to relax and sleep before venturing home was wonderful.
May 8, 2014
Rated 2.0 out of 5.0 Has Operational Issues
First stay was very good (Wednesday).
Second stay (Friday) waited over one hour at the airport for the shuttle. Desk manager kept telling me 10 minutes over and over then ignored my calls. Ended up getting a ride with another hotel's shuttle and had to walk to the hotel. Another guest who had waited almost as long joined me. When we arrived at the hotel all we received was a dose of attitude from the desk manager.
Knocked cleanliness because someone else's hairs were on the back of the toilet behind the seat mount.
Other than operations and an indifferent desk manager balance of stay was OK.
May 4, 2014
Rated 4.0 out of 5.0 by Ranee1988 Good room
The room we had was great. The staff was very nice and helpful. However when we went down to the pool it was very cold and the hot tube was luke warm, this was the only thing about our stay that was bad.
April 24, 2014
Rated 1.0 out of 5.0 by Big Dawg Will not go back
Go to Denver frequently and thought this place would be good as it was close to where I work, location was the only plus. Will review the negatives in the order in which they were encountered.
Internet--kept getting kicked out and after 20 minutes on the phone with their "tech support" I was basically told that I need to re-boot every twenty minutes.
Cleanliness--the next morning I stepped on something crunchy and realized there was cereal from the breakfast bar on the floor--evidently the floor had not been vacuumed after the last guest.
The coffee maker had a broken foot and wobbled horribly. Does not mean much if you don't drink coffee, but if you do it is important. Housekeeping should clean (or at least check) it everyday so they knew it needed replacing but no--I mentioned it on the way out but my guess is that the next coff-aholic will have the same issue.
The breakfast is not good at all. The bacon is so greasy it shines under the warming lamp. The pancake machine makes this little palm size styrofoam discs that are not good.
The staff was nice enough, but a couple seemed barely out of high school and were clueless to solving problems.
Will not stay there again.
April 22, 2014
Rated 3.0 out of 5.0 by justaprof Maid Service
Our room was not serviced after the first nights stay. After bringing it to the attention of desk personnel, we were offered another room or some compensation for the second night. Since it was about 10 PM when we returned to discover the problem, we chose to stay in the same room. Additional towels were brought to the room. The desk personnel were very courteous and cooperative.
April 21, 2014
Rated 1.0 out of 5.0 by SN from MI Poor knowledge at front desk
We arrived late after a long evening of travelling. We checked in at our room to find the TV could not get the digital channels... my young son was travelling with me and sure enough .. thank god I had movies to put in my work laptop as even when I called the fount desk it was explained to me . after numerous attempts of not getting an answer at all.. that the maintenance man went home and if I fixed it to tell her how!!.. I did not as it only had the weather channel and a huge red line through the center. Bathroom was dirty and we were put right near the ice machine and elevator. Noise all night. We woke up got dressed and left immediately. I will not recommend this hotel ever.
April 21, 2014
Rated 2.0 out of 5.0 by To many hotels pillows and linens
Time to update the pillows and linens. A vacum for the hallways would be a good investment
April 7, 2014
Rated 5.0 out of 5.0 by jdmccoy Quiet, yet very close to airport
This is the second time I've stayed at this HIEx location after a long drive, and it's been a fine experience both times. Even on the top floor, there was virtually no noise to indicate we were near a very busy airport.
Plenty of space in the double-bed room, plenty of light in the bathroom, quiet ventilation system, a bed that makes it hard to get up in the morning, and great cookies at the check-in counter all make it highly probable we will be staying at this HIEx again next winter when we return.
Only down side is that I did not get an offer for any amenity or extra points, even though I'm a Platinum member and have been with Priority Club since 2002.
March 27, 2014
Rated 5.0 out of 5.0 by Azvs2014 Great Hotel
4day meeting in the small conference room. Well placed, quiet and staff very efficient and friendly. Greatly recommended for small groups that need a place to work.
THanks Holiday Inn Express
March 23, 2014
Rated 5.0 out of 5.0 by Danny72 Very clean hotel
This is a very clean and comfortable hotel. The staff was friendly as well.
March 23, 2014
Rated 3.0 out of 5.0 by Sally Sue 2222282728 poor customer service
The female who checked me in was very rude and did not acknowledge my platinum standing with your company. As someone who stays at a Holiday Inn Express, on average 15 nights a month I am used to much better service from this chain.
March 9, 2014
Rated 4.0 out of 5.0 by relgin Nice hotel but very slow internet!
I've stayed at this hotel maybe 3 or 4 times and have noticed their WiFi is very very slow each time. I'm almost to the point of not staying there again due to the slow speeds. Made it difficult to work and pull down files.
Fix it, and I'll return. Don't and I'll probably be staying elsewhere.
Otherwise the staff and rooms are great!
February 22, 2014
Rated 5.0 out of 5.0 by ChiefGeorge1 Denver Trip Winter 2014
Great Experience-Staff great, friendly, room great
February 21, 2014
Rated 5.0 out of 5.0 by Baker1969 Love Staying Here
I love staying at the Holiday Inn Express. The only minor thing I would improve would be the quality of the pillows. They are very soft and do not give good neck/head support.
February 15, 2014
Rated 5.0 out of 5.0 by Emma100 Missed the welcoming greeting
As usual the hotel room was perfectly comfortable. My husband and I spent a night at this property prior to flying out on vacation and returned a week later to spend one more night. Upon check in for both stays the same clerk did not welcome us as IHG members nor as platinum level members. I missed that. The clerk the next morning at check out was much more customer-friendly and "schmoozy." The beds are comfy, the room and bath very clean. I really like it that they serve hard boiled eggs on the breakfast buffet.
February 12, 2014
Rated 5.0 out of 5.0 by Gavin62 Thank you!
Very nice one night stay, room was very clean and comfortable. Special thanks to Stacey and Mike who were at the front desk the morning of my departure. They went above and beyond to help me with some paper work for a job offer, time was short as I was leaving the country, I greatly appreciate their efforts and I got the position.
February 11, 2014
Rated 4.0 out of 5.0 by Glen T Excellent value for the price
Very helpful staff, pleasantly surprised that the breakfast included eggs and bacon, comfortable room.
February 10, 2014
Rated 3.0 out of 5.0 by Aggie04 Walls so thin I could hear the next room over snoring
Very disappointed in this Holiday Inn express. I've stayed in plenty and this has been one of the noisier I've stayed in.
February 10, 2014
Rated 5.0 out of 5.0 by arod113 Excellent Park & Fly Location
The only reason I didn't give this a 5 star was because I didn't sleep comfortably with the pillows. BUT I am a very picky pillow person!! :-) Excellent customer service from booking to check in. Very friendly over the phone when I called to confirm and say we were running late. Very friendly in person when we arrived. We parked our car there for a 3.5 week trip and the price was right. They had a crib for my 18 month old. We never had any issue catching the shuttle in the morning. No comment on breakfast because we left so early we didn't have time to check it out. I <3 Holiday Inn!!! Cars for overnight parking are parked on the South side and seemed very well lit.
February 5, 2014
Rated 5.0 out of 5.0 by CaliforniaSue Close to Airport and good night sleep, too
It was great to enjoy a restful night sleep, get a good breakfast, and be close enough to the airport for a short drive to our destination for an early flight.
February 3, 2014
Rated 4.0 out of 5.0 by ELOV Overnight stay
Helpful and responsive front line and shuttle staff. Great to be able to schedule shuttle thereby ensuring no problems in arriving at airport on time
January 29, 2014
Rated 5.0 out of 5.0 by Ash30 Very nice
I wasn't sure if I would need a room for three days. I had late check outs and was accomadated nicely when at the last minute I reserved a room for the following days.
January 24, 2014
Rated 4.0 out of 5.0 by DriverKC I am used to better!
Maybe Desiree, one of the night clerks, was having a bad day or maybe I was overly tired....
I asked for a room and was offered a king or two queens and that was it. No reminder of breakfast or excercise room or anything else and it wasn't like she was busy..no one else in the lobby. I said that I was a "member" without my card and she was too busy to look it up at that time.
Room was fine.
Just wasn't used to the brevity of my check-in.
January 23, 2014
Rated 5.0 out of 5.0 by Lucia1282 We're staying here again
Friendly, efficient staff and a super-clean hotel. Loved the workout room - equipment was clean and state of the art. Your hot tub was awesome. Actually hot, not lukewarm like lots of hotel hot tubs. Room was clean and the bed was very comfortable. Shuttle to the airport was timely and efficient. When we need to fly out of Denver, we'll definitely stay here again. And also appreciated leaving the car there for a mere $5 per day.
January 20, 2014
Rated 5.0 out of 5.0 by fast eddie Convenient, Courteous & Clean !
We were unexpectedly delayed in Denver (due to widespread poor weather being experienced across North America early January 2014), and we spent two nights at this hotel, awaiting our next flight connection. The Hotel is CONVENIENT to the Airport with complimentary shuttle to and from the Airport.
Our overall experience was EXCELLENT ! The staff were extremely courteous and competent, the facilities impeccably CLEAN and your Denver HI Express Hotel exceeded our expectations.
The hot breakfast has a GREAT selection of food and great coffee! And, nearby there are a couple of very good restaurants within walking distance for Lunch and Supper.
A Special thanks to Mark, the front desk staff, who greeted us when we checked in; and who also set up our early morning wake up call & shuttle appointment to the airport from the Hotel.
We HIGHLY recommend your Hotel. Thank you !
January 12, 2014
Rated 5.0 out of 5.0 by jp20 Perfect Airport Hotel
This hotel has everything anyone could ask for. We have stayed at the other airport Holiday Inn right across the street in the past -which also is great, but chose this one specifically because of the free breakfast in the morning. Our flight left at 6:00 am so when I say morning, I mean 4:00 am. Had coffee and hot cinnamon rolls -absolutely perfect. They also had yogurt, cereal, bagels, breakfast rolls, and juice. Another perk was being able to check in for our flight in the hotel's computer room and print our boarding passes. Saved us a lot of time at the airport. The night before we arrived at the hotel rather late, yet there were fresh cookies in the lobby - and COFFEE in the breakfast room. All these perks added to the experience and as far as I'm concerned, this hotel is head and shoulders above the rest. We'll be back next year.
January 4, 2014
Rated 5.0 out of 5.0 by FiddleDeeDee Great HIE
This is the nicest HIE we have ever visited....absolutely the best value too....highly recommended. 12/30/2013 was when we stayed there.
January 3, 2014
Rated 4.0 out of 5.0 by Lynn77777 Fine experience for airport travel
My daughter and I left our car at the motel for a week and then spent the night after our late return to Denver. The front desk staff was friendly and helpful, and the room was clean and comfortable.
The only issue we had was with the night-time shuttle driver. He did not take us to the correct drop-off point at the airport, and he did not show up for the midnight pickup from the airport. Thankfully the day-time driver stayed after his shift and picked up a shuttle full of tired travelers.
January 1, 2014
Rated 2.0 out of 5.0 by TEA4406 TEA4406
I usually stay at holiday Inn or Express Hotels and this hotel I will not stay in again.... I stayed here because I was on an over booked flight and was I sorry.
1. The girl at the front desk working nights, the 2 nights I stayed, "buy that girl a personality". She acted as if I was inconveniencing her by checking in, then the second night I went to dinner and when I came in I said hi and no response I went around the corner to grab a snack and asked her the price and she had ear buds in and watching a program on the computer, I left. The girl had darker hair with red streak in the front.
2. I tried to sleep in and the maid tried to get into the room at 7:30 on Saturday, what hotel has there maid go in that early, none I stay in. She came back three times before I told her I don't want the room cleaned, all before 10:30 am....said, said, said.
3. I went down to get break fast after the second time being woke up and the breakfast area was dirty, tables, floor, hall.
December 19, 2013
Rated 5.0 out of 5.0 by TLeeS Nice place close to the airport
This is a very nice Holiday Inn Express conveniently located near the airport. Eating establishments close by and cheap gas next door so you can refill your rental car before returning it.
December 16, 2013