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Rated 4.1 out of 5 by 75 reviewers.
Rated 4.0 out of 5.0 by good hotel for a short stay. The staff is friendly. It was our second time in this hotel, from 9 to 11 of november 2013. The both times was to visit Boston and we stayed only 2 nights. Just 20 minutes from the downtown, Candlewood suites is affordable and well located, close to shopping center and restaurants. Regarding our stay, there was a few things that didn't work this time : first of all, impossible to take a bath bacause the cap didn't close. Secondly,we found pills on the floor in the bathroom. Then, there was only one fork for two to eat. Internet connection worked only briefly and finally, the second night was loud : a man started shouting (maybe an argument) at 1:40am !!! I would add that the heating is very Noisy ! Otherwise, we still enjoyed our stay : the suites are very functionals ! Anyway, we came to visit Boston, lovely town ! November 17, 2013
Rated 2.0 out of 5.0 by Comfortable room, but poor services. The room and equipment provided were acceptable but were negatively impacted by the total lack of housekeeping services. It was unknown to us that there would be no services for maintaining the cleanliness and order of the suite. With a 5 1/2 yr. old in tow, we expected that the overall order of the rooms would be kept in part by the hotel services. When requested, we were told that the number of rooms vacated and due to turn over would preclude our request for services. The offer to "see what they could do" was apparently dismissed as nothing was provided.. The experience of our brief stay in the Boston area, met our expectations RE: the visit with family and experiencing the surrounding areas, but RE: our accommodations at Candlewood was unacceptable and disappointing. November 15, 2013
Rated 4.0 out of 5.0 by Stay overnight Enjoyed our stay, stayed in a suite which was really nice, the room could of been a little cleanier, the rugs had food left on them. Overall I enjoyed the stay, room was nice and big. The only other thing is the cupboard coffee machine was out of order so no coffee available. Also the noise from other rooms was loud. November 8, 2013
Rated 5.0 out of 5.0 by Nice Surprise A colleague and I stayed here during a conference in town. The suite with two bedrooms was very nice and offered privacy. The bed was comfortable and the sheets had a fresh, clean smell. It was very quiet here with no street noise, and easy access to the highway. November 1, 2013
Rated 5.0 out of 5.0 by Great Experience I recently had two stays at Candlewood Suites, Burlington. One for six days and the other for two. I was very pleasantly surprised by both. The room was very comfortable and the staff is accommodating. My husband and I would definitely stay there agin. November 1, 2013
Rated 5.0 out of 5.0 by Reunion Came up from Virginia for my 40th HS reunion. Enjoyed our stay staff was friendly and helpful as always. Will return to this Candlewood anytime I come back October 24, 2013
Rated 5.0 out of 5.0 by a real vacation bargain My husband and I recently spent three nights here as part of our vacation in New England. We wanted to do two days in Boston and one in Concord, Mass. This was the most economical place to stay in the area. Was very convenient for Concord (about 10 minutes drive). Not so much for Boston (15 minutes to subway stop and then another 1/2 hour into city). Still, we got the chance to talk about our plans for the day on the way and our experience on the way home. Of course for less than 1/2 the price of a hotel in the city, it was worth the travel time. It was nice having the kitchen area; we didn't have to rush off to breakfast, but had coffee and cereal in our room. No complaints about the service, the room or the cleanliness. October 20, 2013
Rated 3.0 out of 5.0 by noise The refrigerator was very noisy and would turn off and on frequently during the night. The occupant in the room above us made so much noise when he walked. The ceiling insulation to filter out noise was not good. October 19, 2013
Rated 5.0 out of 5.0 by First time experience -- EXCELLENT! This was my first time staying at Candlewood Suites and it was an excellent experience from start to finish. The bed was quite comfortable and the room/bathroom pleasantly furnished and extremely quiet. But the thing I liked best was how friendly, courteous and helpful the staff was, particularly at the front desk. I especially appreciate that when I needed to check out one day early they graciously allowed me to do so and gave me a refund with no hassle. I definitely will return next time I'm in the area. October 11, 2013
Rated 5.0 out of 5.0 by Relaxing and friendly I was impressed with the hotel and would stay again. The room had everything necessary for a fine, comfortable stay. I did not use the gym etc but it looked good. I had a late breakfast and there was not much choice left in the 'cupboard' but that was probably my own fault. The staff were friendly and very helpful. October 6, 2013
Rated 4.0 out of 5.0 by Great Room We loved staying here! We had never stayed at a Candlewood before and were very surprised at the room. In fact we stayed an extra night due to the comfort. We had been traveling for a couple of weeks and needed some down time to regroup. And Candlewood gave us that. Used the free laundry facilities and loved it! Thank you. Our only compliant and it is not just Candlewood but all the places that we have stayed in the past month - PLEASE clean the carpets more often!!!!! The bottom of my slippers were black from walking on the carpets!!!! Also please somehow clean the interior of the coffee machines in the room, they are full of some kind of gunk in the tubing and it comes out in the water! It takes at least 5 if not 10 water flushes to clear most out. October 2, 2013
Rated 5.0 out of 5.0 by Great attention to detail Great value and excellent service, super clean suites. Only a stone's throw away from Boston. The suite had everything I needed and then some. The popcorn ready to go in the microwave was a nice surprise. All the utensils you can think of, and clean at that! The place was so nicely appointed that I didn't want to leave the room to go sightseeing! September 26, 2013
Rated 5.0 out of 5.0 by Spacious, comfy room, good for working in Very well suited to a stay of more than a couple nights. Large room with a simply, but adequately equipped kitchen and - most important to me with a lot of work to do in the evenings - a good-sized desk area with a comfortable chair. Add a nice recliner - much better than either the bed or the chair for reading or TV - and it's close to my ideal hotel room. Only one negative: I would have liked to get a simple cereal-and-milk breakfast every morning, similar to what I like at home, but the "Cupboard" ran out of cereal on my second morning and was never restocked the rest of the week. But I'd stay there again, no question about it. September 24, 2013
Rated 3.0 out of 5.0 by Candlewood stay The facility is acceptable but does't offer the cfort level of other IHG properties. I believe this is typical of this brand but it doesn't fit my travel needs. September 21, 2013
Rated 5.0 out of 5.0 by Comfortable and Welcoming I had a great three night stay and will definitely stay there again the next time I am in the Greater Boston Area. The rates are more than reasonable and the service was more than expected for the low rates. All in all, a very comfortable stay. September 19, 2013
Rated 3.0 out of 5.0 by Dissapointed We stayed here previously and liked it. Problem this time is we where in a smoking room and it reeked in there. Apparently there were not any rooms left to switch to non-smoking. I do not recall that I was asked about smoking when I registered online. I did not realize that there still were smoking rooms out there. The only elevator in the building was broken for almost 24 hours and we were on the 4th floor. Apart from that, it is good value in the Boston area if you don't mind being a ways out of town. September 4, 2013
Rated 3.0 out of 5.0 by Basic and 'Gold Elite' level benefits are the SAME Seriously - I got free wifi internet at your Candlewood in Burlington MA wayyyyyy before i was even given your so-called 'gold elite' level. So what the heck is your rewards again??????? (sorry) August 20, 2013
Rated 4.0 out of 5.0 by Great Rooms Good location, although GPS systems will not find it easily. This is NOT the hotel's fault. Rooms were very comfortable. Staff seemed overwhelmed when we arrived, and we had booked 2 rooms, although we were placed on separate floors. That seemed odd to us. August 19, 2013
Rated 3.0 out of 5.0 by Shower did not work Apart from the fact that the shower in my room did not work (had a broken faucet) which forced me to move to another room after the first night, everything else was satisfactory. The move was a pain though, because we had to do it at 11:00 when we returned, and on the first day, we had to shower in another room... August 16, 2013
Rated 1.0 out of 5.0 by Entire complex smelled of smoke I will never stay here again. The entire location smelled of smoke. I bought my own air freshener but it didn't help. Stop marketing this location as smoke free. July 16, 2013
Rated 3.0 out of 5.0 by No one is perfect I've been frequenting this hotel for several years. My room on the first floor smelled musty, and the candlewood cupboard wasn't adequately stocked. I hope the management will improve this property. On a positive note, the staff was excellent, and this hotel is well situated close to good restaurants, and relatively close to Boston. I will continue to frequent this hotel. July 12, 2013
Rated 5.0 out of 5.0 by Heck of a deal for Boston area We stayed at the Candlewood Suites in Burlington for 4 nights to attend a wedding. After hours of research on-line of just about every motel option in Greater Boston, we decided to go with the Candlewood Suites. We were very happy about our choice. The room was exceptionally clean. We had a small kitchenette which helped defray the cost of our trip by reducing the need to eat every meal at a restaurant. The staff was extremely attentive and helpful. Please keep in mind that this is an extended stay facility, therefore you don't get daily maid service. You can exchange your towels at the front desk very easily. Other than that, great motel with added benefit of small stove, microwave and full size refrigerator. Very affordable when traveling on tight budget. July 11, 2013
Rated 5.0 out of 5.0 by Great service and awesome stay We have stayed at this hotel before and again it did not disappoint. The room was spacious and clean and well equipped with coffee, dishes, pans, etc, beds were really comfortable, internet access was great and the price was right, And Hector at the front desk was so helpful and friendly, he went above and beyond to meet your needs . We would not hesitate to stay here again. It really is a great place to stay. And should you need something there is a mall as well as other stores nearby. June 7, 2013
Rated 5.0 out of 5.0 by Convenient location, spacious and clean rooms. The hotel location is very convenient to Lahey Clinic and the main highways. Front desk staff is friendly and helpful. Room was very spacious, clean and comfortable. I would stay here again. May 14, 2013
Rated 3.0 out of 5.0 by questionable value - no points for staying 7 nights over 2 week stretch - hotel manager refused to provide receipt at end of stay, saying it was against policy May 6, 2013
Rated 5.0 out of 5.0 by This Hotel is a no brainer! This Hotel is very clean, very modern, and the staff is fantastic!. I travel to the Boston area for business regularly and this is my go to place whenever I am in the area. I even stay here when i have business in Southern New Hampshire because it is less then an hour away. April 21, 2013
Rated 5.0 out of 5.0 by Super Service, Nice Modern Property, Very Clean I stay here on a near-weekly basis due to frequent travels, and I have to say that this is one of the best managed ICH properties that I have been to. You get great service no matter what time of day. I want to especially thank Norinth and Libessa - the night crew - for a super job the past couple of stays. And the day shift folks are and always have been super...you get a smiling face checking in and checking out. I would recommend this property as a matter of convenience, as it is on a main road that has many restaurants and shopping. Staff makes you feel at home - I have never had a bad experience. Also nice that they recognize you as a Priority Club member...usually get a gift bag upon check-in or an upgrade if available. Keep up the great work!! March 12, 2013
Rated 3.0 out of 5.0 by Excellent Friendly staff except one Been here numerous times due to super affordability and location to Burlington Mall. The staff, except for one, are super friendly and always greeting me w/a big smile and always asking if I need anything. Perhaps the blonde woman should take some lessons on Common Courtesy and Professionalism! February 28, 2013
Rated 5.0 out of 5.0 by Quiet, Private and Pleasant The staff is fully knowledgeable and enthusiastic. The rooms are fresh and the bedding is excellent. An excellent jump off spot for the 128 corridor North of Boston and near the Burlington Mall. February 3, 2013
Rated 5.0 out of 5.0 by Holiday Visit Helpful, friendly staff. Spacious suite and easy access to mall shopping and food. January 2, 2013
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