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Rated 4.0 out of 5 by 65 reviewers.
Rated 4.0 out of 5.0 by Great Room We loved staying here! We had never stayed at a Candlewood before and were very surprised at the room. In fact we stayed an extra night due to the comfort. We had been traveling for a couple of weeks and needed some down time to regroup. And Candlewood gave us that. Used the free laundry facilities and loved it! Thank you. Our only compliant and it is not just Candlewood but all the places that we have stayed in the past month - PLEASE clean the carpets more often!!!!! The bottom of my slippers were black from walking on the carpets!!!! Also please somehow clean the interior of the coffee machines in the room, they are full of some kind of gunk in the tubing and it comes out in the water! It takes at least 5 if not 10 water flushes to clear most out. October 2, 2013
Rated 5.0 out of 5.0 by Great attention to detail Great value and excellent service, super clean suites. Only a stone's throw away from Boston. The suite had everything I needed and then some. The popcorn ready to go in the microwave was a nice surprise. All the utensils you can think of, and clean at that! The place was so nicely appointed that I didn't want to leave the room to go sightseeing! September 26, 2013
Rated 5.0 out of 5.0 by Spacious, comfy room, good for working in Very well suited to a stay of more than a couple nights. Large room with a simply, but adequately equipped kitchen and - most important to me with a lot of work to do in the evenings - a good-sized desk area with a comfortable chair. Add a nice recliner - much better than either the bed or the chair for reading or TV - and it's close to my ideal hotel room. Only one negative: I would have liked to get a simple cereal-and-milk breakfast every morning, similar to what I like at home, but the "Cupboard" ran out of cereal on my second morning and was never restocked the rest of the week. But I'd stay there again, no question about it. September 24, 2013
Rated 3.0 out of 5.0 by Candlewood stay The facility is acceptable but does't offer the cfort level of other IHG properties. I believe this is typical of this brand but it doesn't fit my travel needs. September 21, 2013
Rated 5.0 out of 5.0 by Comfortable and Welcoming I had a great three night stay and will definitely stay there again the next time I am in the Greater Boston Area. The rates are more than reasonable and the service was more than expected for the low rates. All in all, a very comfortable stay. September 19, 2013
Rated 3.0 out of 5.0 by Dissapointed We stayed here previously and liked it. Problem this time is we where in a smoking room and it reeked in there. Apparently there were not any rooms left to switch to non-smoking. I do not recall that I was asked about smoking when I registered online. I did not realize that there still were smoking rooms out there. The only elevator in the building was broken for almost 24 hours and we were on the 4th floor. Apart from that, it is good value in the Boston area if you don't mind being a ways out of town. September 4, 2013
Rated 3.0 out of 5.0 by Basic and 'Gold Elite' level benefits are the SAME Seriously - I got free wifi internet at your Candlewood in Burlington MA wayyyyyy before i was even given your so-called 'gold elite' level. So what the heck is your rewards again??????? (sorry) August 20, 2013
Rated 4.0 out of 5.0 by Great Rooms Good location, although GPS systems will not find it easily. This is NOT the hotel's fault. Rooms were very comfortable. Staff seemed overwhelmed when we arrived, and we had booked 2 rooms, although we were placed on separate floors. That seemed odd to us. August 19, 2013
Rated 3.0 out of 5.0 by Shower did not work Apart from the fact that the shower in my room did not work (had a broken faucet) which forced me to move to another room after the first night, everything else was satisfactory. The move was a pain though, because we had to do it at 11:00 when we returned, and on the first day, we had to shower in another room... August 16, 2013
Rated 1.0 out of 5.0 by Entire complex smelled of smoke I will never stay here again. The entire location smelled of smoke. I bought my own air freshener but it didn't help. Stop marketing this location as smoke free. July 16, 2013
Rated 3.0 out of 5.0 by No one is perfect I've been frequenting this hotel for several years. My room on the first floor smelled musty, and the candlewood cupboard wasn't adequately stocked. I hope the management will improve this property. On a positive note, the staff was excellent, and this hotel is well situated close to good restaurants, and relatively close to Boston. I will continue to frequent this hotel. July 12, 2013
Rated 5.0 out of 5.0 by Heck of a deal for Boston area We stayed at the Candlewood Suites in Burlington for 4 nights to attend a wedding. After hours of research on-line of just about every motel option in Greater Boston, we decided to go with the Candlewood Suites. We were very happy about our choice. The room was exceptionally clean. We had a small kitchenette which helped defray the cost of our trip by reducing the need to eat every meal at a restaurant. The staff was extremely attentive and helpful. Please keep in mind that this is an extended stay facility, therefore you don't get daily maid service. You can exchange your towels at the front desk very easily. Other than that, great motel with added benefit of small stove, microwave and full size refrigerator. Very affordable when traveling on tight budget. July 11, 2013
Rated 5.0 out of 5.0 by Great service and awesome stay We have stayed at this hotel before and again it did not disappoint. The room was spacious and clean and well equipped with coffee, dishes, pans, etc, beds were really comfortable, internet access was great and the price was right, And Hector at the front desk was so helpful and friendly, he went above and beyond to meet your needs . We would not hesitate to stay here again. It really is a great place to stay. And should you need something there is a mall as well as other stores nearby. June 7, 2013
Rated 5.0 out of 5.0 by Convenient location, spacious and clean rooms. The hotel location is very convenient to Lahey Clinic and the main highways. Front desk staff is friendly and helpful. Room was very spacious, clean and comfortable. I would stay here again. May 14, 2013
Rated 3.0 out of 5.0 by questionable value - no points for staying 7 nights over 2 week stretch - hotel manager refused to provide receipt at end of stay, saying it was against policy May 6, 2013
Rated 5.0 out of 5.0 by This Hotel is a no brainer! This Hotel is very clean, very modern, and the staff is fantastic!. I travel to the Boston area for business regularly and this is my go to place whenever I am in the area. I even stay here when i have business in Southern New Hampshire because it is less then an hour away. April 21, 2013
Rated 5.0 out of 5.0 by Super Service, Nice Modern Property, Very Clean I stay here on a near-weekly basis due to frequent travels, and I have to say that this is one of the best managed ICH properties that I have been to. You get great service no matter what time of day. I want to especially thank Norinth and Libessa - the night crew - for a super job the past couple of stays. And the day shift folks are and always have been get a smiling face checking in and checking out. I would recommend this property as a matter of convenience, as it is on a main road that has many restaurants and shopping. Staff makes you feel at home - I have never had a bad experience. Also nice that they recognize you as a Priority Club member...usually get a gift bag upon check-in or an upgrade if available. Keep up the great work!! March 12, 2013
Rated 3.0 out of 5.0 by Excellent Friendly staff except one Been here numerous times due to super affordability and location to Burlington Mall. The staff, except for one, are super friendly and always greeting me w/a big smile and always asking if I need anything. Perhaps the blonde woman should take some lessons on Common Courtesy and Professionalism! February 28, 2013
Rated 5.0 out of 5.0 by Quiet, Private and Pleasant The staff is fully knowledgeable and enthusiastic. The rooms are fresh and the bedding is excellent. An excellent jump off spot for the 128 corridor North of Boston and near the Burlington Mall. February 3, 2013
Rated 5.0 out of 5.0 by Holiday Visit Helpful, friendly staff. Spacious suite and easy access to mall shopping and food. January 2, 2013
Rated 5.0 out of 5.0 by Enjoyable Experience I stayed at Candlewood Suites from October 22-28, 2012. On arrival and entering the room I was happy to see that it matched the picture I saw online. It was very clean and in order. The bed was very comfortable. This fit my criteria for a place that is reasonable and the location worked well for me. If it wasn't for seeing on the hotel's website the driving directions (which is different from the hotel's main address) I think I would've been confused on how to get to the front door. As my stay wasn't that long I didn't get to use the gym or laundry facility on premise but was glad to see both there. December 21, 2012
Rated 4.0 out of 5.0 by Excellent Staff at a great business hotel I struggled to find it as, as approaching, the sign is not easy to see (only the "WOOD" part lit and very high up on the bank of a stretch of unlit road. Also, the acccess is not easy to find and I think I drove through others' properties to get to it. But, when you get there, the staff were absolutely excellent. One of the warmest and most professional welcomes I have received and I sopend between 1/3 and 1/2 of the nights in a hotel!! Great job guys and gals!!! November 18, 2012
Rated 5.0 out of 5.0 Dawn is Fantastic! During a recent stay with my daughter at your Burlington property I have to say that the employee I saw on the desk most times I went past the desk, Dawn, was fantastic. No matter what we needed - printing out a competition number, finding a restaurant, finding a Fed Ex Kinko's, finding a drug store, finding a grocery store - she always had the answer. Her attention to us made our stay much better than it would have been without her. Give her a raise! November 6, 2012
Rated 4.0 out of 5.0 by Pet policy should say animals allowed in any suite. My wife and I are highly allergic to pet dander, nicotine, and feather bedding. When reserving we were not aware that pets were allowed in any and all suites. Most pet friendly hotels allow pets on only the first floor or a specified area. I asked at the front desk why a guest was entering the elevator with a large dog. I was told by the front desk personnel that animals were allowed in any suite and that the hotel does a special cleaning after the animal leaves. Pet dander is very difficult to remove from carpets, upholstery, and bedding. As people who are highly allergic to pet dander, my wife and I were very unhappy that your facility allows animals in all suites. Your website should state that so that potential guests would be able to choose to stay in that environment or not. Your suites are very comfortable and other than the pet issue we have no complaint. October 31, 2012
Rated 5.0 out of 5.0 by Favorite Candlewood Suites I love this Candlewood. It seems to be one of the first to get upgrades or be remodeled. I always receive a little goody bag when I check in. A simple snack and a bottle of water can make all the difference to a weary traveler. Friendly staff. October 15, 2012
Rated 5.0 out of 5.0 by Same old same old.....excellence Yeah,yeah, yeah (yawn), I'm that same guy who stays at this hotel once a year (grin). and has done so just about every year in the 21st century. Just reporting in to say that the 2012 experience was as superb as the 2011 experience and also he 2010, 2009, etc. Those are all real visits. The Candlewood has maintained its high quality of stay and service all these years. The hotel is located on a hill ABOVE the din and roar of local traffic, so it is quieter than your average racetrack environment. The Burlington Mall, finest shopping north of Boston, is a five-minute drive away. So is the Lahey Clinic Medical Center, premier healthcare center in the world. The hotel is also about a 10-minute drive from Interstate 95 (also known locally as Route 128), so you've got "location" (repeat that word five times). October 13, 2012
Rated 4.0 out of 5.0 by enjoyable stay comfortable accomodations--reasonably priced--courteous and helpful staff--easily accessable. October 7, 2012
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