Rated 4.3 out of 5 by 107
Rated 4.0 out of 5.0 by l5683 great family hotel.
Pools, game room, restaurants, clean rooms and 24/7 service.
July 8, 2014
Rated 5.0 out of 5.0 by JB700 Service/Facility
Great facility, loved the colors in the lobby. Friendly and very helpful staff. Bed/pillows very comfortable.
July 7, 2014
Rated 4.0 out of 5.0 by ravool an ok stay
I first had a bad taste in my mouth after booking here through the contact center as they booked me 3 nights instead of the 4 I wanted. After noticing this mistake I called the call center and was told the agent booked it right!!! lol....anyway the supervisor could find me an extra night but only in a different room meaning I would have to move with a family of 6. After arriving at the hotel though the front desk had no problem in making it so that my entire stay was in the same room,
As to the room, we stayed in room 119...it is NOT suitable for a family of 6 as to the sq. footage., and the unit has good a/c in the living room area but the bedroom doesn't get a/c and it was warm.
Also, the contact center when I booked said the breakfast was buffet daily and this is the case but not on the weekend. Anyway in all I give it a 3 out of 5 at best not a 4 out of 5.
July 5, 2014
Rated 5.0 out of 5.0 by cathyam great place to stay
We found this motel to be a clean, comfortable, reasonably priced place to stay. We would definitely stay here again if travel brings us to this area.
July 3, 2014
Rated 2.0 out of 5.0 by Taz3 dont use at weekends
this is a reasonable, average hotel with quite a nice pool. the fitness room is dated and small.
the breakfast is waiter serviced only, quite expensive for what you get and VERY slow. the wait staff and desk staff and unresponsive and difficult to communicate with.
however for a mid-week business stay, it is acceptable.
BUT - they tend to have a LOT of wedding parties stay at the weekend. on 2 different occasions when I needed to stay Friday night, I get little to no sleep because of the loud drunken partying going on, up to 3am, on one occasion featuring an air horn. the front desk did little to stop any of this. additionally,. at these times the hotel is so full that it can take 20 mins to get into an elevator and the parking lot has no spaces.
June 24, 2014
Rated 4.0 out of 5.0 by lindes Smell of Smoke
I had a non smoking room but I believe it may have been a smoking area at one time because of the smell of stale smoke in the hallway and the room.
My suggestion would be that the carpets and drapes should have been replaced or cleaned better to get rid of the smell.
June 19, 2014
Rated 3.0 out of 5.0 by RES6699 Room 500 condition
I have been visiting this location on business several times over the last 2 months. This first time, I was placed in room 500 and asked for a room change because the room was poorly laid out and had a very noticeable musty odor. I asked for a room change due to my extended length of stay and was accommodated to a room at the opposite end of the same floor.
This trip was short and again I was placed in room 500. It still had a musty smell and the shower head was broken, not allowing for a proper shower. I am puzzled and disappointed at this holiday inn for placing back in a room I had previously asked to be changed from. I expect that I will be back in this location in the near future on business and will see what this holiday inn accomodates me the next time. If I cannot be accomodates in a reasonably sized room with no offensive odors, I will cancel all reservations at this location and look for other reputable accommodation nearby.
June 17, 2014
Rated 5.0 out of 5.0 by mainelover Great again!
Always stop here on our way from Maryland to Maine. Consistently excellent in every way. Renovations in past year further improve the hotel. Mexican restaurant in the building is great and fun. We will continue to use this hotel to break up our drive.
June 10, 2014
Rated 1.0 out of 5.0 by basement2 Disappointed
Never say on the lower level rooms are musty moist and should have stayed a basement
June 10, 2014
Rated 5.0 out of 5.0 by Drone Wedding location
Great location for wedding parties as well as business travelers . Good restaurant is adjacent. Near tax free shopping mall
June 4, 2014
Rated 5.0 out of 5.0 by NH Traveler Great Hotel
We recently stayed at this Holiday Inn for a business trip. The rooms were very clean and the staff was wonderful. The recently updated lobby looks fantastic. There were 7 of us and everyone enjoyed their stay! Having the restaurant attached was perfect. We heard they are updating the guest rooms next, and we will definitely be back next year...
May 20, 2014
Rated 5.0 out of 5.0 by Loutim2 Great upgrade
I am in the area frequently. It was very nice that they recognized my frequent visits and upgraded my room.
May 15, 2014
Rated 5.0 out of 5.0 by bobbie88 Comfortable Room
Best room with a kitchenette and sofa area. Nice work space area and great bathroom.
May 13, 2014
Rated 3.0 out of 5.0 by Vernor Rooms Need Updating
The room I stayed in did not look anything like the picture above. Badly in need of renovation.
May 10, 2014
Rated 5.0 out of 5.0 by Mark95 Very helpful staff
Needed a meeting room for six people. All the meeting rooms were booked so the sales representative offered me a suite which would accommodate 6 people. This room featured separate sleeping quarters and fit my needs perfectly. The property only charge me a normal room rate also! Front desk met every request and house keeping even cleaned the room when we took a lunch break. Two of the people, besides me were from out of town and all three of us will stay here again.
April 13, 2014
Rated 5.0 out of 5.0 by HappyLittleFamily5 Great service and comfortable clean suite.
My daughter was competing in her final gymnastics meet of the season. We live almost 90 minutes away and athletes had to check in by 7:45AM. Rather than getting up SUPER early and schlepping kids down so early, we opted to stay closer to where the meet was being held and so glad we did. Our suite had everything you could need and was very cozy and clean. We used the pool and spa for a little fun and relaxation before having a nice dinner at the adjoining Margarita's restaurant, followed by early to bed to get plenty of rest before having to compete in state championships. Check out was quick and easy and appreciated the complimentary tea/coffee. Hours after checking out I realized I had left a very expensive pair of sunglasses in the room. I called the hotel and learned that housekeeping had located them. Management took the time to bring the to the USPS and mailed them on Monday. I received them the following day! So pleased with this place! Thank you so much for the amazing service. Can't wait to visit again next year!
April 8, 2014
Rated 4.0 out of 5.0 by KP1485 Cleanliness
The Hotel was very Clean, especially our room. The Room #117 was in excellent condition, very comfortable. Front desk staff was efficent and very pleasant.
We attended a private breakfast in the meeting room near the elevators, which was very good. The one waitress seemed to be over worked, probably should have had two wait staff working.
February 26, 2014
Rated 1.0 out of 5.0 by Roons09 Great suites
Rooms were great, clean and comfortable. We had a on bedroom suite which was great. Can't beat the breakfast buffet grest deal with good eats. I would definitely stay there again
February 21, 2014
Rated 5.0 out of 5.0 by DSBuck Great experience!
Our extended family all stayed here for a family wedding,we all had a great experience. The rooms and the staff were great.
February 12, 2014
Rated 4.0 out of 5.0 by TomYKK61 Salem, NH stay
This has always been a good location but with the new renovations on going it will be a great one. The attached Margaritaville restaurant is a major plus!
January 27, 2014
Rated 5.0 out of 5.0 by :) :) relaxing weekend
I had a wonderful stay. The staff was so nice and helpful. The room was cozy and very clean. I love the new changes, the lobby and cafe was very cozy but a little chilly. I will be coming back.
January 26, 2014
Rated 5.0 out of 5.0 by m111222 Incredible Hotel I Highly Recommend
This is the best hotel in the salem nh area! Housekeeping is fantastic. My room was spotless. Bed comfortable, room temperature perfect. Every housekeeper I encountered was sweet and friendly! Tammy was so outgoing and easy to talk to. She must be a great supervisor for the housekeepers to be so happy. Front desk and kitchen employees were also very nice. The new lobby renovations and cafe are beautiful. Hotel upkeep looks great as well which I am sure has alot to do with Tammy and maintenance. I will definately recommend this hotel!
January 25, 2014
Rated 5.0 out of 5.0 by happy gest Comfortable bed and Great stay
Everything was great and clean. The room was nice and warm when I entered it. It was quite and I got a nice night of sleep. The staff was nice and helpful. I also loved that there was someone there 24/7 if I needed anything. I will be coming back :)
January 9, 2014
Rated 5.0 out of 5.0 by Business Traveler Comfortable bed and greeting service
My stay was very comfortable and the room was clean.
January 7, 2014
Rated 5.0 out of 5.0 by m111222 Excellent Hotel & Staff
My room was clean, smelled nice, bathroom very clean, plenty of towels and amenities. Bed was very comfortable and heating system was very quiet and worked great. Entire staff was extremely friendly and careing and you can tell they enjoy working together. Pool was very well kept clean with plenty of towels. I would definately recommend staying at this hotel if you want to feel at home .
December 21, 2013
Rated 2.0 out of 5.0 by Jazmina56 Not that Happy with our Stay
We stayed in room 110; the bed sagged in the middle, thus we didn't sleep that well.
WiFi kept cutting in and out; had to keep re-registering on the site.
Breakfast; sub standard food quality for a large hotel. Food did not taste "fresh" especially the bacon.
Renovations; we were not made aware of this at time of booking.
Staff was friendly, but when questioned about the limited wi-fi access, front desk at first said it depended on the room we were in and then admitted that there were problems with it in the hotel.
I moved the night stand and the carpet behind looked like it had not been cleaned in a year.
Difficulty controlling temperature in the room;
Consider stocked mini bars with snacks as there isn't much food/drink service in the hotel/the area.
December 13, 2013
Rated 4.0 out of 5.0 by Hockeygoon Very nice stay
I found the room to be outstanding. Quiet heater and comfortable beds made for a nice nights sleep. Staff was very polite and friendly as well as patient with some rambunctious kids who were there for a hockey tournament. My one complaint, and it is a pretty big one, was with the breakfast. After tax and gratuity (a rather large gratuity given it was a buffet) our breakfast came to more than $13.50 a plate. The food was nothing special, your typical buffet fare, with the pancakes difficult to cut because one side was so hard. In fact, I have had complimentary breakfasts at other Holiday Inns that were just as good. I definitely would stay again but would eat elsewhere if the breakfast offering were the same price.
December 3, 2013
Rated 4.0 out of 5.0 by Dnarna99 Comfortable Stay
Despite the front lobby being under construction, it was a very comfortable hotel. It was quiet and the staff was friendly.
November 27, 2013
Rated 3.0 out of 5.0 by Linda493 Safe and warm.
Our room was nicely presented and clean on arrival. As lobby area was under construction there was less than favorable access issues and no common areas to visit with other guests. We were with a large group and needed to gather in rooms and hallways. Our room was not cleaned on the second day. This was reported to the manager of the day. We had just come back from a wedding and we were tired. She offered us clean towels and even offered to make the bed! No, thank you, I really just wanted to crawl into that nicely presented bed I had seen the day before. She did write a letter of apology and gave us a discount on our bill. Would have preferred that nice clean room! Overall, I would stay here again.
November 15, 2013
Rated 5.0 out of 5.0 by Funwedding Would stay again
Early check in was very much appreciated as we had time constraints because of a wedding. Room was clean. Bathroom extremely small. Would have been nice for a couple of complimentary bottles of water in the room. Would definitely stay again!!!!
November 6, 2013