Rated 4.7 out of 5 by 15
Rated 5.0 out of 5.0 by Linda2612 Great staff
We had not stayed at a Candlewood Suites before, but were pleasantly surprised at how friendly the staff was, and how clean the rooms were. We will definitely remember Candlewood when we need to stay away from home again in the future.
November 15, 2013
Rated 3.0 out of 5.0 by Danny1013 Average at best
The only reason we stayed here is because the bride booked rooms & recommended it. The 1st room we were put in smelt like mildew. The only plus side to this is that the staff was accommodating and moved us to the 3rd floor. Upon unpacking my newborn son had an accident on one of the beds, much to my surprise! Not only did I need a full change of clothes, so did the bed. Unfortunately, the housekeeping we approached in the hallway didn't speak any English. After I directed her to my room to show her what I needed ( because she kept guessing and pointing to things on her cart & wouldn't get off her cell) I waited 15 minutes and she never came back with the bedding! I had to call to the front desk and they sent someone else who was very sweet and helpful! Once the night rolled around and it was time to go to sleep; one of the beds was so worn out it was like sleeping with a hole in the middle. It was so bad, that you could actually feel a spring poking you when you lay there. Needless to say, nothing catastrophic happened but nothing extraordinary happened either. Mediocre at best, but I can say that the room was clean. Thank you for your time.
October 22, 2013
Rated 5.0 out of 5.0 by MaryJ52 Repeat Guest
I stay at the hotel every Sunday night to get away from my daily routine. The staff is always courteous and professional. As a IHG reward member I am upgraded when possible. The rooms are always so clean, organized and welcoming.
October 20, 2013
Rated 5.0 out of 5.0 by Timothytx Friendly staff and well maintained
I only stayed at the hotel for 2 days but I was completely satsified with the service from check in to check out. The staff and management were very friendly and prompt to any request I had. I look forward to staying again when in the area.
October 8, 2013
Rated 5.0 out of 5.0 by MaryJ52 Repeat Guest
I have been staying at the hotel once a week for the past 2 months due to business travel. SInce I dont get a survey I wanted to take the time to express how great and awesome I have been treated each and every visit. I have various requests and each time I arrive the staff has taken the steps to ensure my requests or met. Its obvious they pay close attention to guests needs and try their best to accommadate. In addition, the rooms are clean and the guest laundry comes in handy at times.
October 6, 2013
Rated 5.0 out of 5.0 by rpanneton Great Stay for a Great Price
From check-in to check-out I had a great experience with this property.
Front Desk Staff- Very courteous and helpful. My IHG membership was not linked to my stay, but the staff was quick to add that information to my stay. On check-out, the process was quick and easy. I was given a copy of my receipt without having to ask for it. Great service.
Room- The room was large and CLEAN. There was not a part of this room where I felt dirty. The TV was on the small side, but it was a flat screen and there were a good amount of channels to select from. There was free wifi, which was nice. The only "complaint" I had was that construction was going out right outside my room and they started early in the morning on Saturday, which woke my wife and I up earlier than we wanted.
Property- The property is modern and well kept. It is a little hard to get to with road construction, but again, not the fault of the property. Although we did not know this when we booked- they are pet friendly, which is awesome. My wife and I would have brought our dogs if we had known this.
October 2, 2013
Rated 5.0 out of 5.0 by LMKUT Outstanding service and comfort!
We have visited the Candlewood Suites in Cedar Park TX for several years. The service is always EXCELLENT! Don and company go above and beyond the highest of hopes and expectations. Clean, friendly, comfortable.......they are the best!
We have also worked from their conference room several times. They treat our clients just as if they were their clients. They truly care! We cannot thank them enough!
September 26, 2013
Rated 5.0 out of 5.0 by BarbaraMc Home Away From Home
Due to being in the Cedar Park area every other week this is the 6 th time I have stayed at the Candlewood Suites. To be very honest for the rate and type of room I think its a very reasonably priced hotel. The main reason I enjoy my stay is the privacy of the room, housekeeping isnt required daily. But the most important thing is that all of the staff are friendly and very polite. I look forward to each visit and have gotten to know Don the GM very well, you can tell his team is very dedicated to making the hotel seem like home.
September 24, 2013