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Rated 4.6 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by Great rooms, a wonderful staff, and very pet frienly. I have been staying with this hotel for several months off and on, and they have never given me a reason to decide to go elsewhere. It is a very professional and friendly staff. As a pet owner, they have no problems accommodating me and my pet. As this is an extended stay hotel, I have always had no worries about getting fresh towels or linens. Their pet area is fantastic and always clean. They even have treats for the pet guests when visiting the lobby. The pool and hot tub area is very well maintained as well, with a lift for handicapped guests to enter and exit the pool. May 31, 2014
Rated 3.0 out of 5.0 by You get what you pay for... I didn't realize that Candlewood Suites was the "Chevrolet Biscayne" of IHG. This was a no frills suite for longer term stays. We only were staying 1 night on our travels and this was the only hotel available after our visit to Gettysburg and on our route home. There was a slight smell when we walked into the room but it wasn't noticeable after a few minutes. It had a full size refrigerator, dishwasher, stove, and large closet that would work well for long term stays. But the room was clean, dry, and plenty big for two of us. But I'm used to having a free breakfast and shampoos provided at most other IHG facilities. They did provide coffee anyway and I used some points to pay for the room so the actual cost was $0.00. April 22, 2014
Rated 5.0 out of 5.0 by consitently a great stay I frequently stay here as my daughter an grandchildren live in the vicinity. Always a great stay! The front desk personnel is one of the best I've met. The suites are large, well appointed, and impeccably clean. Large bathrooms with quality towels and grab bars for us geezers, WiFi always works and 2 good flatscreen TVs. Most importantly, the beds are comfortable and surrounings quiet at night. Finally, the pool, exercize room, and pantry are great features. April 16, 2014
Rated 5.0 out of 5.0 by Never disappoints. Have stayed here numerous times. Great Value, friendly staff, clean, GREAT TOWELS . April 11, 2014
Rated 5.0 out of 5.0 by Very spacious suites We enjoyed our stay at the Candlewood Suites. Very quite, got a great night sleep on a comfortable bed. The staff were very helpful and polite. Overall, I would recommend the Candlewood Suites to all my family and friends. Great job guys!!! April 2, 2014
Rated 5.0 out of 5.0 by Enjoyable stay My husband and pet stayed at this hotel and it was very comfortable and enjoyable. The room was more than adequate, the pet area was clean, and the staff friendly. We will definitely stay at this hotel in the future. February 12, 2014
Rated 5.0 out of 5.0 by Great Stay Everyone was extremely friendly. The location was conveniently close to a few different restaurants. Overall was a great stay. January 25, 2014
Rated 5.0 out of 5.0 by great service thanks to everybody for another great stay!!! we so enjoy coming and being able to talk to Janet, Sadie and Anna. Thank u all for caring so much about our little Nathaniel ( bubba).we will be seeing u soon!! January 18, 2014
Rated 5.0 out of 5.0 by Excellent staff! Thanks to both Nick & Anna at the front desk! They were awesome! January 1, 2014
Rated 3.0 out of 5.0 by nice rooms Very surprisingly that there was not breakfast...but overall the suites were great...comfortable, clean, and spacious. December 31, 2013
Rated 4.0 out of 5.0 by one problem The staff was excellent and the room clean, except that there was hair in one bed and it looked like it had been slept in. Not an appetizing sight. Crawled in with my wife and ignored the one problem ....... December 23, 2013
Rated 5.0 out of 5.0 by Extraodinary The room was so much nicer and more then what I expected. It was a great place. We will be coming back to stay here again in the near future. The bed was comfortable. the room size was awesome. I am telling everyone about your accomodations. December 2, 2013
Rated 5.0 out of 5.0 by Great place to stay We are travelling on business for 6 weeks and the free laundry is fabulous!! No more looking for seedy public laundromats or paying excessive motel laundry prices. The Candlewood Cupboard is great for a quick late night snack. Brian, the staff member at our check is was the best!! He made sure we were comfortable, made sure we were able to find our way around, AND gave us discount vouchers for the steak house restaurant. The guy deservrs a raise for going above & beyond. Thank you Brian. The place is 100% clean & tidy. Undoubtedly the Best Candlewood of all. Thank you. November 21, 2013
Rated 5.0 out of 5.0 by Great experience. Been to many hotels for either overnight stays or a several days, the rooms are amazing, it's like having your own personal mini apartment, comfort and cleanliness is what I look for and I was not let down, and to top it all off, the heated pool and hot tub was added bonus to relax in after a long trip, highly recommend . November 20, 2013
Rated 5.0 out of 5.0 by JUST LIKE HOME Excellent staff,great room, very spacious and comfortable. This Candlewood has it all! The location is close to everything. The hotel and staff are great. I ENJOYED EVERY PART OF MY STAY! October 27, 2013
Rated 5.0 out of 5.0 by All the comforts of home It certainly is nice to have the comforts of home when on the road -- the full kitchen and refrigerator are great. Excellent place to stay. October 11, 2013
Rated 3.0 out of 5.0 by Handicapped Rooms We made reservations a month in advance with this hotel. I was specific about our needs: a roll-shower and a king bed. When we arrived, we were told none of the rooms have king beds. Since I had called this place so I could ask about the bed being on a frame and the size of the turning area in the bathroom., I was amazed when the manager said they had no king beds and NO rooms available with a roll in shower. She said I couldn't have talked to the inn specifically. After technically telling me I was lying, I wasn't too happy but we needed a room. Went upstairs only to find the beds were so close together we couldn't get the equipment between them. The young people in our party pushed the extra bed against the wall so we would be able to get the disabled person in the bed. There was dust, food, dirt and medications under that bed! Went in the bathroom and the glass at the sink was dirty. When these things were pointed out to the manager she was less then pleasant. She took the dirty glass to the break room, washed it, and slammed it down on the counter. She said "Here" and then mumbled something else. When I asked if she was talking to me, she said no. If you do not have mobility problems and you don't mind a little cleaning before you use the room, this place might be good for your needs. If you must use a wheelchair and are unable to transfer without assistance, I would recommend you try someplace else. September 19, 2013
Rated 5.0 out of 5.0 by Great place to stay This was a great place to stay. The room was very comfortable. Since we had our doggies with us, we liked that there was not daily room service. Only if we would have requested it. They had a FREE cook-out on Wed. evening that included burgers, hot dogs, chips and beer. How great is that!! Overall, we would recommend this place to anyone. The staff was very cordial and helpful. The room was very clean. There was a full size refigerator with freezer, a microwave, electric 2 burner stove and dishwasher. Would gladly stay here again. September 16, 2013
Rated 1.0 out of 5.0 by Free personal belongings Although our check-in was uneventful in preparation for a wedding, our return to our room was unbelievable. Neither our room keys or the managers electronic device were able to access our room. After an EXTENDED amount of time, we requested to have another room assigned to us, which was done. The management agreed to continue to try to gain access and would deliver all of our personal belongings to our new room. At some time during the night, access was gained to our original reservation and our belongings were removed and thrown in the conference room for anyone to take.Thanks to a new acquaintance at the wedding I attended, my belongings were delivered to us and not stolen. Absolutely unacceptable!! This, of course, was in addition to a strange couple gaining access to our reassigned room and entering with their room key while my husband and I were sleeping. Thankfully, my husband woke up quickly and I didn't have my weapon that I am certified to carry! September 16, 2013
Rated 5.0 out of 5.0 by Very Comfortable I stayed only one night as I was traveling to a family function. I didn't have time to use the pool but I did check it out. It looked clean and inviting. I was surprised at the spaciousness of the studio. It had a very comfortable queen bed and large bathroom. The kitchenette had a full size refrigerator and ample cabinet space. I arrived a few hours earlier than check in time but the desk checked and my room was ready. I was allowed to check in immediately which I totally appreciated after a 4 hour drive. The room was spotless. All of the staff I encountered were smiling and helpful with directions. I would definitely stay here again and would recommend this place. With the pool and kitchenette, this would be ideal for a family. September 12, 2013
Rated 5.0 out of 5.0 by Wish we could have stayed longer We had a wonderful experience staying at our first Candlewood Suites! September 10, 2013
Rated 5.0 out of 5.0 by Great for Long Term Stay We spent five weeks at Candlewood awaiting the completion of our house. This Candlewood is extremely well-managed under Janet, and every one of the staff was friendly, courteous, and helpful. Amanda is worth her weight in gold, as a person of small stature, who could move large boxes of supplies and answer every guest's needs. Long-timers like us especially appreciated that there is no fee for guests to use the very clean laundry facilities (no searching for the right coin combination)! We also took advantage of the computer and printer to print documents, which we needed, and which is normally an issue when one has only a laptop. “The Cupboard” includes just the right mix of foods and housewares, which one might need at a moment’s notice, and which can be paid for on your bill. Even though there must be a half dozen restaurants within walking distance of the parking lot, we ate almost all of our meals in the room and were very pleased to find high quality cooking ware for simple cooking. Much consideration has been given to exactly what folks in our situation might need. We were in the smallest of the suites, just one room, kept spotlessly clean. We know that the larger suites have recliners. The only suggestion for improvement we would have is that a small recliner in these suites could replace the large armchair. Many thanks to the Candlewood staff for all they did to make our stay comfortable. September 3, 2013
Rated 1.0 out of 5.0 by Poor staffing with attention to detail We stayed at this hotel while attending a family wedding. Our room was not ready when we arrived, even though it was after check in time. I had to ask 3 times for the crib I requested when booking the room, and multiple members of our family had similar problems. We also never heard back from the hotel manager, whom we requested to speak with. Will not stay at Candlewood Suites ever again. They clearly do not want or need our business. August 31, 2013
Rated 5.0 out of 5.0 by Attention to detail and good location This was my second stay at a Candlewood Suites in just two weeks, and the Chambersburg, Pennsylvania facility was just as nice. The location was very convenient to restaurants and shopping. The hotel staff were very friendly and attentive to details. August 26, 2013
Rated 5.0 out of 5.0 by Incredible linens and towels This is my first visit to a Candlewood Hotel. It was an excellent choice. Everything was perfect in the room. It was clean, bright, and nicely decorated. Most impressive to me were the high quality of the linens. The sheets had a beautiful yet sturdy quality to them. They seemed soft and were very comfortable to sleep on. The towels were unique with a soft and textured feel. I would love to know where I could purchase the linens and towels. I would choose this hotel over any others I have stayed at in the US. Thanks for such wonderful accomodations!! Thank you! Please advise me if I might be able to purchase linens. August 26, 2013
Rated 1.0 out of 5.0 by new hotel but not better I was very disappointed in the staff's knowledge of running a hotel. We were there for a wedding and several other guests were double booked into a room that was already occupied. They were given a room key and other people were already in that room. One was locked out of their room after returning from the wedding and was not able to get into their room. The staff could not explain why their key didn't work, could not get their key to work, it was a bad situation. The hotel was to book a block of rooms to accommodate the wedding guests, but that didn't seem to be the case cause everyone was on different floors. We will not stay there again, was a very dissappointing stay. August 17, 2013
Rated 5.0 out of 5.0 by Chambersburg Very close to everthing just of the interstate - wonderful staff very friendly - highly recommend a stay here when in Chambersburg. August 16, 2013
Rated 5.0 out of 5.0 by Great bed, recliner in room My husband has a bad back, so having a recliner in the room was wonderful. I loved the bed. A great night's sleep. Room was very clean. No smells to trigger my allergies. Would like to find out how to buy the bed. There was a sticker on the frig. but I forgot to write it down. Thanks. August 10, 2013
Rated 5.0 out of 5.0 by Great room and people! The room was very clean. The available amenities were excellent. The people were all very helpful. August 9, 2013
Rated 5.0 out of 5.0 by Excellent Hotel We stayed here from 7/24/13-7/27/13 during our Hershey trip. This hotel is amazing! The staff were so incredibly nice from check-in to check-out. We were taken care of by Amanda(I hope I remembered her name right, if not please forgive me) almost exclusively. She was so pleasant and an absolute credit to this hotel. She helped us with everthing from extra pillows and towels to getting the grill supplies to do hammies and hot dogs. The room we reserved(1 bedroom king suite) was so clean and roomy we felt like we were in an apartment instead of a hotel room. I would highly recommend this hotel to anyone needing to stay in the area. August 8, 2013
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