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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    99%
    Recommend This Property

    Overall Experience

    4.7

    based on 179 reviews
    99%
    Recommend This Property

    Ratings Breakdown

    179reviews

    • 5 Stars
      143
    • 4 Stars
      29
    • 3 Stars
      3
    • 2 Stars
      1
    • 1 Stars
      3

    Love this place

    By

    February 07, 2016

    club

    Even other guests are great! There is a woman who stays there often that I have seen a couple times. The cupboard does not have real half and half and she did and gave me some of hers! Tasha is amazing and anything I needed all I had to do was ask. Will definitely stay again if I need a hotel in the area.

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    Compassion and Caring

    By

    February 05, 2016

    club

    We chose this hotel because of the convenient location. I called to see about an early check in time due to a family members visitation and funeral. Candlewood Suites staff was more than accommodating to help us out. Upon check in, we were greeted with the most polite, helpful staff member. She went out of her way to help us with our requests and it was the BEST experience of customer service ever! Once, we were checked in, she handed me a handwritten note of condolences for our loss. Needless to say, I was overwhelmed by her compassion and caring attitude. To go above and beyond to give us this personal note was more than a person could expect!! So wonderful to know that complete strangers can be so wonderful during a difficult time in our lives. Thank you so much to the wonderful staff at Candlewood Suites!!!

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    Roomy and clean, comfortable bed.

    By

    January 27, 2016

    platinumelite

    This stay was a Christmas gift and the room was very nice, roomy, clean and comfortable...........

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    Quiet and convenient

    By

    January 27, 2016

    Easy access to interstate, large suite and quiet atmosphere

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    Confort and convenience

    By

    January 27, 2016

    club

    Loved our stay at this hotel. Convenient to University. Nice to be able to prepare our own meals instead of eating at restaurants. Kids would have loved a pool but I was fine without. Great stay.

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    WONDERFUL EXPERIENCE

    By

    January 09, 2016

    club

    With everything from staff to cleanliness to information. Highly recommend.

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    staff

    By

    January 04, 2016

    The staff were amazingly courteous and friendly particularly for a non-resport type destination.

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    Easy, comfortable stay

    By

    December 28, 2015

    club

    Great bed and pillows. Large room for two adults and our two adult children.

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    inexpensive in Urbana

    By

    December 28, 2015

    platinumelite

    clean quiet place in the middle of retail district

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    staff at frontdesk

    By

    December 28, 2015

    platinumelite

    The woman who checked us in was very pleasant and helpful.

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    Excellent room - Amazing price!

    By

    December 21, 2015

    platinumelite

    Overall great experience with the staff and quality of my room. Thank You,

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    An adequate -- but not outstanding -- experience.

    By

    December 20, 2015

    platinumelite

    This property offers convenience to nearby restaurants, all of which are chains of whatever stripe.

    Posted byCustomerCare
    January 04, 2016
    Dear GeorgeandVern, Thank you for taking the time to write a review about your stay with us. We strive very hard to make each and every guest's stay perfect, however, it appears we fell short of our goal on this occasion. We would like to apologize for any shortcomings you experienced during your visit. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, your feedback has been forwarded to our management for evaluation. Again, our apologies for the inconvenience. We value you as an IHG Rewards Club Platinum member and hope to have another opportunity to provide you a much better experience. Sincerely, Joel A Case Manager IHGCare
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