Rated 4.0 out of 5 by 69
Rated 5.0 out of 5.0 by Semaj58 Comfortable bed and smelled really clean and fresh.
Our 1st time ever staying at Candlewood and we just loved it; when we entered our room, it was so nice to smell how clean and fresh the room was. The bed was very comfortable and relaxing and we heard No noise at all and that was such a Blessing after traveling and being extremely tired. I would most definitely recommend Candlewood Suites.
July 15, 2014
Rated 2.0 out of 5.0 by Strlite Air broken and check out time
Didn't have a good experience this time with our stay. The air was broken so there was really no sleeping the first night. Next day we were able to move to a different room but it was very inconvenient moving from one room to another.
Also because of my gold rewards status I was told during my previous stay that check-out time was 2pm but this stay I was told 12pm. I'm not sure why the change.
July 14, 2014
Rated 3.0 out of 5.0 by Ms. Austin Comfortable bed, Great Staff
Staff was very friendly and accomadating. The Room however needed some TLC. If you need a suite for 2-3 nights at a good value, not a bad pick. If for an extended stay, check out the rrom first. My room wasn't the best. However, it was very quite and the airconditioner was very cold, for a hot summer night.
July 9, 2014
Rated 1.0 out of 5.0 by travelerfive Just really dirty
dirty and smelled really bad - smelled like bug spray
June 30, 2014
Rated 5.0 out of 5.0 by Strlite Great service and cleanliness
Over all experience was great. I enjoyed lay out of the room. Very cozy bed and convenient area
June 25, 2014
Rated 5.0 out of 5.0 by Sonyb Great place to stay
This is a great place to stay. Clean, comfy and nice staff. Highly recommend !! .
June 25, 2014
Rated 4.0 out of 5.0 by Jozy Great Internet speed, lacking in some areas
Good location in what appears to be a new business development. Very little around it, so it was quiet. There's a Hungry Howie's pizza location in the same parking lot, which is convenient. It's close to numerous restaurants, multiple grocery stores and UNC Charlotte.
Great Internet speed, among the best I've experienced, allowing me to stream video in HD. However, the TV selection is extremely poor, with only about 25 channels. No NBC Sports Network, Fox Sports 1, Golf Channel or local RSNs.
Had issues with the laundry on a couple of occasions, once where the washer was broken, the other time when the dryer didn't work. The cupboard didn't have milk available the entire length of my stay, which was three weeks.
Exchanging towels was often an ordeal, with the front desk clerks often pointing you to the laundry room rather than taking the towels from you and doing that job themselves. There were multiple occasions when there were no fresh towels or wash clothes available and I had to come back later for them.
Amazingly, there is no guest printer. I twice tried to get things printed, and it involved emailing the document to the personal email address of the front desk clerk. One time she couldn't open the document, the other time I received the copy, but it was in landscape format. An unacceptable situation. There needs to be a printer available as there is in every other Candlewood Suites I've stayed.
The room itself was fine and a standard Candlewood setup. The room was clean on arrival, with the exception of the toaster. When I removed it from the cupboard there were crumbs all underneath it and in the cupboard. But there was a good selection of plates, bowls, silverware, etc., and the refrigerator is large. Microwave was large and worked well.
You needed to set the thermostat far below the actual temperature you wanted, but it worked fine and the room cooled quickly.
The bed was comfortable, with multiple types of pillows.
I got two full-service cleans during my stay. The first time the housekeeper didn't arrive until close to 6 p.m. and seemed rushed. She never vacuumed the floor, which needed it. The second time I was also present and it was a thorough cleaning in the morning, including vacuum.
June 24, 2014
Rated 5.0 out of 5.0 by Newfie Boss Man Good find
I've stayed at extended stay hotels before. This one was the cleanest
June 22, 2014