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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    87%
    Recommend This Property

    Overall Experience

    4.2

    based on 156 reviews
    87%
    Recommend This Property

    Ratings Breakdown

    156reviews

    • 5 Stars
      90
    • 4 Stars
      34
    • 3 Stars
      14
    • 2 Stars
      13
    • 1 Stars
      5

    excellent

    By

    April 23, 2015

    club

    I LOVED THIS PLACE, everyone is nice, the room was beautiful, clean and comfy

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    Great Place to Stay

    By

    April 23, 2015

    club

    This is the 3rd time I have stayed at this hotel. The staff is friendly and helpful, The rooms are clean and comfortable. I would highly recommend this hotel.

    Posted byHotelStaff
    April 25, 2015
    Thank you so much for your glowing review of our hotel and our staff. We're looking forward to your next visit! Michael C. Guest Services Representative
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    Poor Service and Dirty Rooms

    By

    April 22, 2015

    club

    I was not happy with my stay at this hotel the front desk person on Sunday was completely uninterested in helping anyone. The rooms were dirty. This hotel quality has gone way down in the past few years.

    Posted byHotelStaff
    April 25, 2015
    I'm sorry to hear you were unsatisfied with your recent stay. We've taken many steps to upgrade the property, including a complete remodel of all guest rooms. We've brought in brand new guest room furniture, installed new carpet in all hallways, and updated our outdoor gazebo with new furniture and a brand new grill for complimentary guest use. We're not finished yet, improving our hotel is an ongoing process. Remodeling of our elevator is scheduled to begin shortly, and even there's even more to come in the near future. Michael C. Guest Services Representative
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    Stay

    By

    April 21, 2015

    Everything was A-OK and was more than I expected, I would stay again sometime in the future.

    Posted byHotelStaff
    April 25, 2015
    Thank you for the excellent feedback, I hope we'll see you again next time you're in Charlotte! Michael C. Guest Services Representative.
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