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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    87%
    Recommend This Property

    Overall Experience

    4.2

    based on 185 reviews
    87%
    Recommend This Property

    Ratings Breakdown

    185reviews

    • 5 Stars
      108
    • 4 Stars
      40
    • 3 Stars
      16
    • 2 Stars
      14
    • 1 Stars
      7

    Nice facility

    By

    June 27, 2015

    club

    Great place to stay long term. Good value for the services provided. I felt safe here.

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    Great Place to Stay

    By

    June 26, 2015

    Hello GM

    I just what to say thank you to Miss Nelson
    Front Desk Associate. She had a Great attitude at 1:30 am, it really made me feel like I was in the right place for the night.
    The best part was as I was leaving today she was their and again and not only did she remember me, but left the impression that she hope to see me again.

    To a person that lives in hotels 5 nights a week this is very nice to see.

    Please let her know that she is doing a great job and give her a pat on the back from me.

    Thanks

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    Worst Hotel Experience Ever!

    By

    June 26, 2015

    This review is for the Candlewood Suites on 8812 University East Drive in Charlotte, NC. It is difficult to put into words my level of disappointment in this hotel experience. It was likely a bad sign when I walked into the room and heard the toilet running (with no one in the room). As I looked around the room, a visible layer of thick dust was apparent on the edges of the carpet, coupled with sprinkles of food on one side of the bed. A series of events occurred that left me with a less than favorable review (putting it mildly) of this hotel. I will recall one incident. As I attempted to retire for the evening, I checked the pillows. Underneath the pillows was a dirty wash cloth. While I was compensated for this terrible inconvenience, this does not excuse such a level of negligence. I selected this hotel because it is in the IHG family of hotels and there were no more rooms available at the Holiday Inn. I will never return to the Candlewood Suites in any city because of this horrific experience. I would recommend that a person read all reviews before taking the 4.2 stars at face value. I do not recommend this hotel under any circumstances.

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    Like a studio apt away from home

    By

    June 17, 2015

    club

    Room was clean and ready upon arrival. Staff greeted us well. Did not experience much noise or people loitering in the parking lot.

    Posted byHotelStaff
    June 20, 2015
    We hare happy to hear about your experience with our property!! We are in a nice, quiet area of Charlotte near UNCC. We love to get great feedback such as this!!! We do hope that you come back to see us very soon!!! Thank you!! Nancy P. Operations Manager
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