Rated 4.2 out of 5 by 276
Rated 5.0 out of 5.0 by traciedee Great Accommodations and Convenience
We came to Charlotte for the Cher: D2K Concert and had a blast. This hotel was very clean and close to the Arena. The staff, especially JJ and Chelsea were more than helpful. After finding this hotel and being treated so well we will be coming to a lot more concerts in Charlotte and most definitely staying at this hotel. I would recommend this place to everyone going to Charlotte, NC.
May 7, 2014
Rated 5.0 out of 5.0 by KOOLANT KOOLERS Steeler Nation Rocks!!
Great hotel great staff, one of my BEST IHG stays so far this year. even if some of your front desk staff are Tony NONO Roma fans. Great hotel..!!
April 29, 2014
Rated 5.0 out of 5.0 by RGZ1 Great place and Fantastic Staff
This was my first time to go the Charlotte. I was there for a conference and the conference rooms were sold out. I chose Holiday Inn as they were close to the confernce hotel and I trust Holiday Inn in general. I was not disappointed at all. The hotel is well kept, the staff is attentive and are willing to go the extra mile to not only have a good stay, but and extraordinary stay The staff was friendly and helpful. They also directed me to good eating establishments in the area. As it was rainy while I was there, I was shuttled to the conference site and given a card to be able to call when I was ready for pick-up.
I will be back and would recommend this location to anyone visiting Charlotte!
April 23, 2014
Rated 5.0 out of 5.0 by Jacq28 NBEO Part 3
Staff was excellent, the were very accommodating and understanding of us optometry students. It was a great location, and Brian? the concierge was more than helpful to show us around on how to get to the testing site. THank you!!
April 21, 2014
Rated 5.0 out of 5.0 by jafleming3 HI Charlotte, NC
A less than 10 minute walk to work - so well located. The room was spacious, and comfortable. A small microwave oven was included - a big plus for eating in, if I so chose. Everyone was totally helpful. As a Rewards Club Member, my breakfast, and early evening snack / drinks were provided - kudos for this amenity! I highly recommend this hotel!
April 13, 2014
Rated 4.0 out of 5.0 by Globe Trotter Great Hotel
I had a great stay at this hotel. It was beautifully adorned too! I initially thought that it was going to be a little farther from where I needed to be and I was so surprised to find that it was so conveniently close to EVERYTHING. It was only a block away from the Arena, 3 blocks away from the Epicenter. Everything was within a 3-15 minute walk depending where you were going. And if you needed to catch the rail line, it was right around the corner as well. The rooms were great and it was rather quiet given the fact that it was so close to a university. I'm a young adult and found the atmosphere great. I would recommend this hotel to just about anyone.
April 9, 2014
Rated 5.0 out of 5.0 by South63 Great Hotel and Location
The hotel and staff were excellent. This downtown location is a great place to visit Charlotte. There are many wonderful places within walking distance of the hotel. We had a very enjoyable experience.
April 5, 2014
Rated 5.0 out of 5.0 by HK12 Great overall service
J J and his staff are beyond excellent. Thank thank you once again for a wonderful stay!!!
April 3, 2014
Rated 5.0 out of 5.0 by Tedder173 great stay
I had a wonderful time at this Hotel. The staff welcoming you with open arms. They truly value your time and stay at their hotel. The rooms were large and the furniture was nice. I would also like to thank Nic and JJ for giving us excellent customer service.
April 2, 2014
Rated 5.0 out of 5.0 by P-ZO Logistics Management Specialist
I had the best time at this establishment...even better a young man and the front desk (NicK) by far needs some type of recognition he was wonderful.
April 2, 2014
Rated 5.0 out of 5.0 by GPatel JJ is the best!!!
JJ at the desk at Check in is amazing. He always goes above and beyond the call of duty. The girl that was working with him on the second shift Saturday, March 22 was great as well. I forgot her name though.
March 26, 2014
Rated 5.0 out of 5.0 by seemcgee Great
From Valet check in to front desk, staff was cordial and made you feel welcome. Great breakfast as offered, the next morning.
On checkout, offered directions by Valet without even having to ask.
Great experience all the way.
March 19, 2014
Rated 5.0 out of 5.0 by GPatel Great Location and Staff
The staff and location are great for Uptown Charlotte!!!
March 19, 2014
Rated 5.0 out of 5.0 by Mrs.Hyman Another Great CIAA
My past stay at this Holiday Inn Downtown was great. The entire team was great they were all so helpful. the nice little front desk girl helped me with my luggage and jj made me laugh and treated us like old friends. The buffet was great. I was happy to see fridges and microwaves in all of the guest rooms. I come every year and they never fail to disappoint. Even after all these years im still very satisfied with the service i receive at this hotel.
March 18, 2014
Rated 1.0 out of 5.0 by UnhappyWithCharlotte Beware! Awful Staff!!! Terrible Experience!
The quality and cleanliness of the room was completely mediocre. However, the staff allowed someone who was not staying in my room to set a wake up call for my room! When traveling with 2 young children (3 & 1) this is one of the worst things that can possibly happen. When I confronted the front desk about this, they defended their actions and refused to accept any responsibility for the situation! They even yelled at me for being upset!
I will NEVER stay at a Holiday Inn again and would highly discourage anyone from ever staying at this particular location. There are many other hotels in the area that offer better amenities and a much more competent staff.
DO NOT STAY HERE!!!
March 18, 2014
Rated 5.0 out of 5.0 by happydee23 great service
Exceptional service, clean, friendly and great vibe and environment! Highly recommend this facility while in the charlotte area.
March 13, 2014
Rated 5.0 out of 5.0 by AdrianE “Fantastic room, great view, centrally located”
This hotel is is centrally located. We love to just be able to walk out and be able to walk around to different restaurants and sights. The lobby is extremely impressive with a lot of charm. Staff was extremely accommodating. The room was very clean and the layout was well done.
March 10, 2014
Rated 5.0 out of 5.0 by Beefy50 Service service service
I have been staying weekly for over 6 months and always receive great service no mater what the request, toothpaste, shaving cream, recommendations for restaurants. And always Comfortable beds, plenty of pillows, refrigerator, microwave, coffee maker, everything you need in the rooms.
March 9, 2014
Rated 4.0 out of 5.0 Good Hotel
Good hotel, front desk staff are great. Centrally located to downtown. Only negative is that street noise was very audible 11 floors up and soundproofing between rooms is not so good.
February 28, 2014
Rated 5.0 out of 5.0 by Michelle! Great staff and comfortable beds!!!!
I truly enjoyed my stay! The staff really made sure I enjoyed my birthday celebration. The "no-cover" passes to the local clubs/bars were a big help! And so was the no-charge shuttle. Aside from the fact that the restroom needed some work, I look forward to staying at this hotel again in the near future! Thanks Nicholas, Dantay, JJ, and the night staff (whom I do not recall their names)!!!!!
February 27, 2014
Rated 5.0 out of 5.0 by NBA fan Convenient location
Close to everything downtown. Fanny at the front desk was fantastic!
February 23, 2014
Rated 3.0 out of 5.0 by frichris My go to place
I travel to CLT quite often and this is my go to hotel... This trip was not the best, the night manager was extremely rude and unaccommodating. I will however go back as the rest of my stays have been great. The location is great, the hotel is quiet and clean and the bar serves a fantastic chocolate martini.
February 8, 2014
Rated 3.0 out of 5.0 by January 2014 Business Travel
Overall, I have enjoyed staying at this hotel in the past. However, when I stayed there last week there were some disappointments.
I was on the 15th floor away from the elevators and other usual noise suspects. Sleeping was a challenge though as a result of doors slamming up to about midnight and starting again at about 6AM. Guests, really??? Do you who door slam actually enjoy hearing that frequently? Please, next time you are in a hotel, consider gently shutting a door. Thinking of others is common courtesy where I come from. While an establishment cannot control all guest behavior, the HI could put governors on the doors. Good news is that I flew home and was able to sleep for 12 hours.
Being in Charlotte for restaurant week, it was impossible to get in the hotel restaurant on Tuesday night. After a long day at work, I wanted nothing more than to grab dinner and relax. Room service was not my desired choice as the total bill is generally above company policy and a glass of water or soda cannot be refilled. Had I known that the restaurant was taking reservations, I would have made one when I checked in on Monday night. That tidbit would have been nice from the front desk.
January 30, 2014
Rated 5.0 out of 5.0 by MrsCoughtry great place
my first time at this hotel and my stay was excellent the bed was so comfortable and I really enjoyed all the pillows. the staff was friendly and the restaurant serving excellent meal it was perfect for what I wanted for the weekend and I will come back and visitthe next time I'm in Charlotte.
January 29, 2014
Rated 4.0 out of 5.0 by han_lo89 Great Hotel
This hotel is great! Whenever I come to Charlotte I always stay here. It is in a good location and the staff is excellent. Make sure to check out the pool and gym--it's on the roof!
When in doubt in Charlotte stay at the Holiday Inn Charlotte-Center City!!!
January 28, 2014
Rated 4.0 out of 5.0 by dustyNCEL Great location and friendly staff.
Great location central to many restaraunts and places of interest in Uptown Charlotte. I was able ot walk to anything I needed. Room was clean and comfortable.
January 27, 2014
Rated 5.0 out of 5.0 by Ms Nikki Great Expectations
I had a fantastic stay. The staff was on the money. They were attentive, pleasant, & down right nice! The hotel was clean, and in order. The room was nice & clean. I would definitely stay again!
January 26, 2014
Rated 5.0 out of 5.0 by Malone24 Wonderful Stay
I really enjoyed my stay at the Holiday Inn Charlotte- Center City. I went to a wedding and I was treated with the best serve ever. The room was very comfortable and clean. When I return to Charlotte my next stay will defintely be at the Holiday Inn Charoltte-Center City.
January 22, 2014
Rated 5.0 out of 5.0 by Tdredding Excellent customer service and comfortable beds
I enjoyed my stay at the Holiday Inn Center City in Charlotte N.C. on 1/9 through 1/12/14. The staff was excellent, the bed was comfortable and I look forward to another stay in the future.
January 15, 2014
Rated 4.0 out of 5.0 Good place
I liked the overall experience. The staff was extremely friendly and knowledgable. Staffs were always willing to offer guidance or shuttle us around in uptown since the weather was chilly. The only bad thing about this was the loud heater/ac unit in the room. It is pretty loud and seems outdated. However, it did keep us warm since it was cold while we were there.
January 12, 2014