Rated 4.2 out of 5 by 163
Rated 5.0 out of 5.0 by kwstp Front Desk is Tops!
If you look at my scores individually this hotel doesn't score 5 stars / excellent, but the people were so nice and helpful that the hotel deserves the 5 star / excellent rating.
Vivian checked me in at the Front Desk and she was friendly, kind and helpful. She offered to help me with several things. She performed above and beyond. I am grateful for her help.
Lisa answered questions and was simply wonderful every time I had the opportunity to talk with her. She was kind, friendly and helpful!
The ladies at the bar / food outlet were very nice at 6 am and 10 pm. I don't know how they work a late shift and come back so chipper and helpful at 6 am.
I left my magnifying make up mirror that stick to the bathroom mirror. I called the hotel and will have to wait until after the Easter holiday on Monday to hear from anyone in Housekeeping.
When Housekeeping finds something in the room left by a guest why don't they call the last guest that stayed in the room and ask them if they want the item? It would make a really good impression on a guest if Housekeeping called to return your belongings rather than waiting to see if a guest calls to ask for the item.
April 19, 2014
Rated 2.0 out of 5.0 by Orandnel Such a disappointment
I had planned a little reception at the hotel for well over a month. I brought a photographer and the event was to be included in an article I am writing about pet friendly properties on both Florida coasts.
There was nothing set up for the event nor was the (very small) area we requested in the lobby even set aside.
There were three rooms reserved and I was the one (with the pet) who had to wait several hours for my room. The front desk clerk was neither accommodating nor even relatively polite.
The décor and location of this hotel are wonderful. The bathroom in my "deluxe" king room was a closet. So small it was hard to even be in there!
Breakfast offers include processed eggs. Coffee from the maker in my room was better than the breakfast coffee.
Lisa at the desk (on some occasions) and Paula in the bar did their best. There is virtually no staff. No bellman, no place to store luggage once your car is parked, one bell cart and stairs in the hallways in the upper floors for guests to deal with on their own. The excuse of "we are a small boutique hotel" only goes so far. There are many things that a hotel should be able to supply - particularly if they are requested well in advance.
April 7, 2014
Rated 5.0 out of 5.0 by Hamburgguy Great customer service
My wife and I stayed at the hotel for 4 nights. At check in we were early in the day so didn't expect our room to be available but the person at the front desk was very accommodating in helping us select the best room for us. We appreciated the friendliness and helpfulness of the staff. The room was very nice and comfortable and fully met our expectations. While a historic property, the inside of the hotel is clean and contemporary. We liked the art work on the walls in the lobby as well as the small bar which is open at 5 pm. We ate breakfast in the hotel all days of our stay, and while a limited menu, it met our needs. A special shout out to the friendly staff - front desk, housekeeping, and valet! All were excellent!!
April 4, 2014
Rated 3.0 out of 5.0 Too expensive
Compare to other hotels in the area , this place was OK
Rooms were nice , the desk clerk , she was a little curt when
I asked about the overpricing for the parking, The place I stayed the night before had free parking,
The rooms were nice but Air conditioning unit was loud and I didn't sleep well,
The Bar had a couple people in it and the drinks were over priced
The menu looked a little high in price.
Not a people friendly place to meet others.
Walk a block away to the other place they have there stuff together
March 31, 2014
Rated 2.0 out of 5.0 by mfk2323 Would not Recommend
Checked in on Mar 14 around 5:30pm. I booked a 2 queen bed room and was asked If I could take a room with 1 King size bed because they were over booked. I took the King size bed and did not complain but when I opened the door to the room it smelled like stale smoke. I went down to the front desk and talked to a manager (he was male did not get his name) I was told he could have one of his maids come and spray the room. He said she would be right up and that never happened. I was In my room until 7:30 and no one ever came to check the room out. I checked out at around 9:00 am and they onlt had One girl serving breakfast and checking people out. I waited fifteen minutes to check out and was given no bill or anything she just said leave the keys. Now 2 days later I have 2 separate charges on my credit card one for $20 and one for $35. I called and was told the first charge is for incidentals and if nothing was broken it would be refunded which is okay but the second charge was for dinner and I explained I never ate at the hotel. I met friends at 8:00pm at a restaurant call Red Mesa Cantina. The female I talked with (vicki) said I would have to call back tomorrow and talk with a manager after 10am. Does this make any sense they mess up an I have to call them back and there is no manager there for the next 20hrs? Really one of the worst hotel stays. I would recommend the Hilton St Pete next time, I've stayed there before and it was noting like this experience.
March 17, 2014
Rated 1.0 out of 5.0 by Aaron789456 Charged for smoking-WE ARE NOT SMOKERS!!!!!!!!!
The hotel was cramped, small and way over priced. Then the management had the nerve to say that we were smoking in the room and charged my card $250. My wife and I are NOT smokers AT ALL this is not possible and I will be telling every forum and review site about the poor excuse for a nice hotel.
March 10, 2014
Rated 4.0 out of 5.0 by Jennah Quaint and convenient
Attractive, well-maintained old (1920's) hotel. Walking distance to downtown waterfront and restaurants. Beds were not especially comfortable and duvets were not clean. Parking in lot for $14/night should be optional as on-street parking is available.
February 26, 2014
Rated 4.0 out of 5.0 by H20joe A unique property
A nice unique property. The staff was very nice. The room was huge. (#300) yes the bathrooms are a bit compact but this is an old building. Ripping up and modernizing them would take away some of the charm. My only complaint is that with the oddball layout on the 3rd floor you need to carry your bags down, then up some stairs. It would be nice if they offered you assistance with your luggage, and along with that include the valet fee in the nightly room billing instead of and added fee.
February 17, 2014
Rated 5.0 out of 5.0 by Kelpartho Great weekend stay at Hotel Indigo
My husband and I stayed at the Hotel Indigo for 2 nights in February. Great central location near Beach Ave, Dali Museum and other St Pete attractions. The room was nice. The hotel was built in the 1920s and thus the bathroom was tiny but we saw it as charming. The staff was extremely courteous and helpful. We had a bulb burn out and it was fixed almost immediately after I mentioned it. They also loaned us an iPhone charger. We will definitely return.
February 12, 2014
Rated 2.0 out of 5.0 by EthanGYT Better Options at This Price Point
-Below average fitness amenities (no free weights)
-No Platinum Elite member benefits offered
-House cleaning knocked on our door and interrupted our rest when we had the "Do Not Disturb" sign on
Once again, IHG proves themselves to be the worst among all hotel rewards programs (the best being Hilton from personal experience). No free breakfast, no free water, no in-room snacks. Nada.
I also had a disappointing check-in experience with the front Manager, who was on the phone at the time of my check-in. He acknowledged that I was standing there and waiting for him to finish his call, but looked irritated and snappy when I waited for 10 minutes and asked him "Excuse me, are you available to help me with my reservation?" (forgot the Manager's name, but he had grey hair slicked backwards, wore a maroon colored shirt with glasses).
February 11, 2014
Rated 4.0 out of 5.0 by orpc Deskfront Jacky
Me and my family stayed at the hotel last December 28th and 29th 2013. My brother left his wallet at the lobby with a lot of cash. Jacky found it and call us to let us know. When we returned that night the wallet was completely with all the money and everything (these kind of issues are not seen where I come from!). Another thing, my little son left his iPod in a drawer in the room. We called Jacky, they found it and send it by UPS, everything cool!
Very honest people!
January 8, 2014
Rated 5.0 out of 5.0 by TCOOLE Great "Pet Friendly" hotel
My wife and I along with our 4 legged companion pet stayed at this Hotel Indigo during the New Years week. Other than the rooms being a little on the small size the accommodations were excellent. The staff was very friendly and helpful. The bed was extremely comfortable and the location was excellent for enjoying the New Year celebrations in downtown St. Petersburg. We would highly recommend this hotel
January 7, 2014
Rated 5.0 out of 5.0 by Emerson52 charming for anyone
If you don't come here when you come to st Pete you're missing out great people great service- yes its s historic bldg but that's part of the charm - we don't stay anywhere else!
Love the new IMD!
January 5, 2014
Rated 5.0 out of 5.0 by EDCO Charming Boutique Hotel
We really had a wonderful stay at Hotel Indigo.
Our room had a lovely sitting area, fridge,microwave. and a very comfortable king bed. We found super bath products and big fluffy towels ...thank you!
Friendly,professional staff made us feel welcome.
This was our first time at The Indigo and we plan to stay with them again. We have never been in a pet friendly hotel that didn't smell like a kennel. The Indigo is so well kept that you would never know ( except for the dog treats in the lobby ) that pets are allowed!
All in all we had a great two night stay!
Thanks again Nancy for your hospitality we will tell our friends!
Mrs. Cohen, Tampa
January 4, 2014
Rated 4.0 out of 5.0 by Jackatern Ok
There really should be a table on both sides of the bed!!!
Think about it!
January 4, 2014
Rated 5.0 out of 5.0 by iggs Great location
Staff was friendly, rooms were comfortable! Great location!
January 2, 2014
Rated 4.0 out of 5.0 by DebbieC Comfortable and cute
I really loved being at the Indigo! It felt more like being in a B &B than a hotel. I felt very at home. It has that beautiful Old Florida feel. You can imagine you have stepped back in time to old St. Pete or Key West. At night, I could hear footsteps in the hall way and a quiet hum of the A/C but I slept like a baby on the super comfy bed. I was here to attend a family reunion/wedding. My family all stayed at the nearby Vinoy. They all paid about $150 - $200 per night MORE than I paid at Indigo! And my room was just as nice. I stayed for 3 nights and wished I could stay longer. The room is small and just the essentials with a big closet and dresser inside the closet. Valet folks are so nice and very helpful, $14.00 a night.
January 1, 2014
Rated 5.0 out of 5.0 by Deb014 Great Hotel
Great location, super clean rooms and amazing staff. Can't ask for anything more.
January 1, 2014
Rated 5.0 out of 5.0 by NewEnglandGuy Great Stay
Staff was really great, as I requested a room on the 3rd fl, when I got up there I needed some help I called down to the Front Desk and they had someone come up and help me with all the stuff that I had. Room was very nice clean and very nice bed. Very close walking distance to everything as I like to walk once I get to a hotel I just park and walk. Great stay and next time I am in the St Petersburg area, I plan on staying there, or anyone else I know I will tell them to stay at the Hotel Indigo, was the best stay anyone could have.
December 30, 2013
Rated 5.0 out of 5.0 by Richinmanyways Awesome Getaway
Right in the heart of downtown shops and restaurants and entertainment, my wife and I enjoyed the proximity to those things and the satisfying dinner at the in house restaurant as well as a heated pool and hot tub. Construction was going on across the street but it could not be heard inside our suite, which was extremely well designed, roomy, and clean. Helpful staff made for an enjoyable and memorable stay. Highly recommend!
December 23, 2013
Rated 5.0 out of 5.0 by FifiT Fab Experience
Myself and two friends were here for one night only as we were at Jannus at a concert and did not want to drive. What a fab hotel wish we could have stayed longer. Staff were friendly and rooms super clean and cute, loved the shell wall paper
December 13, 2013
Rated 2.0 out of 5.0 by debbiejr terrible guy at front desk
When we arrived at this hotel, we were really tired. We stacked all our stuff on a hotel cart, stood at the front desk waiting for two others to check in. The guy, I think his name was Dennis, checked me in, saw me standing there with a full cart. He tells me my room number 315. I proceed to the elevator and go to the 3rd floor. After getting off the elevator I see room 316, and I think great I'm close. Boy was I wrong. There are only a few rooms on the 3rd floor, (and the second floor) that you can get to without going down and up MORE STEPS. This is the craziest thing I've ever seen. I had to leave the cart at the end of the hallway by the elevator, proceed down a few steps, the up a few more steps on the other side of the hotel. After making 3 trips to and from the cart to the room, I took the cart back down to the front desk. I asked why I wasn't told of this inconvenience prior to heading up WWITH MY CART! I told him "you saw me standing here with the cart and knew full well where I was heading." I don't know why I wasn't told about this in the first place. After turning my back and heading back to the elevator, I turned around and say him waving his arms and talking to the girl at the desk with him. I went back and really got mad. No customer wants to see the staff talking about them. This ruined the stay for me. I would not recommend this hotel to anyone.
He then called my room to apologize and said he would take 50% off my room total. When we checked out and looked at the bill, they only took off 40%.
December 11, 2013
Rated 4.0 out of 5.0 by Doodlebelle66 Had to change rooms, but they upgraded us.
The room we were first given had some issues. The air conditioner/heater. While quiet spit out bits of filter and dust while we were sleeping and there was no water pressure in the shower. Upon waking I called for the housekeeping manager to come look at the mess. She assured us they would take care of everything while we went out for breakfast. When we came back a few hrs later the desk called us over and said they couldn't fix the water pressure and so they moved us from a double room to a king room, also gave us reward points and waives a days parking ($14.00).
The hotel and rooms were beautiful and we slept very well. I have already recommended this hotel to a friend.
December 3, 2013
Rated 3.0 out of 5.0 by Navychiefmmcs Not what I expected from a Hotel Indigo!!
Maybe my review is tainted from a previous experience, but I was very disappointed in my stay at this hotel, this time. We stayed here last year and obviously got one of the better/bigger rooms, last year. This year, not even close! Our say last year was in a King bed room, with lots of room. This year we stayed in a 2 double bed room on the 2nd floor. The room was small and cramped. I don't think they were fully booked and for an Indigo and being a Platinum Elite member, I expected a lot more! The bathroom was dirty when we arrived and has VERY little space for anything. No counter space to place toiletries on, make shift toilette paper holder, a shower head that literally spit water every where and a shower curtain that did not keep the water in the shower. The carpets in the main hallways really need to be replaced. They were dirty and stained throughout the hotel. Last year, parking was free, this year, parking was $14 a day. But the valet is free! What a joke! Call it what it is, valet parking for $14 a day! The food in the hotel's restaurant was 'ok'. Don't order the steak, way too small and over cooked, or anything you would want with ketchup; they did not even have ketchup!
The hotel staff was VERY nice and helpful.
November 30, 2013
Rated 3.0 out of 5.0 by Carmie Disappointed
Would not have booked at your hotel if I knew it was a
pet-friendly facility. I have both a dog and a cat and so my
opinion is completely unbiased.
You may want to check out Room 112. Between the yappy dog in the room next door and the funky smell of our room (pet oders, mildewy?), it made for an unpleasant time.
Bathroom was ridiculously small and could have used a few
more hooks and shelves for storage.
Staff was pleasant and answered all our questions in a friendly
November 27, 2013
Rated 1.0 out of 5.0 by hornchops quiet, comfy, happy
I had a wonderful stay at the Indigo while in St Pete for work. The staff was very helpful and quick to assist me if I would ask details about directions and locations. I would certainly recommend the Hotel Indigo to anyone visiting St Petersburg.
November 23, 2013
Rated 4.0 out of 5.0 by SamV Overall, great place to stay
I stayed one night for my birthday and I was overall very happy with the hotel experience. The best part is it's within walking distance from all of the popular downtown bars. The staff was very friendly, and I absolutely loved the design of the hotel esp the room. The only downside was it wasn't as clean as I would expect.. There was a dog bone under the bed as well as part of a tag on top of the bed. But besides that it was a really cute room and very different from other hotels. There's even an aux port to plug in music. It was also a tad bit pricey for not getting free breakfast.. Although I had a $4 egg quesadilla and it was delicious.. But it really should have been free for 150 a night total.. Despite that I would stay again.
November 19, 2013
Rated 2.0 out of 5.0 by giznad Property is old, worn
Rooms are very small, bathroom is even smaller. Hallway floor creaked as you walked up the hallway.
Staff was exceptional helpful especially when an exterior tree limb rubbed against my window creating the sound of fingernails on a caulk board. Front desk and bartender Colleen were very attentive and helpful.
November 17, 2013
Rated 5.0 out of 5.0 by Kris21 Comfortable room, staff very helpful
Enjoy the stay very much. Only negetive was the parking charge.
November 13, 2013
Rated 5.0 out of 5.0 by Snowboard72 Find Perfection in Imperfection
I have rated this property with the highest ratings despite there being some negatives. There is a condo building under construction across the street. The lobby, pool, and the rooms are small. These are things out of the control of management and the staff and they more than made up for it. This is a historic property in the middle of bustling downtown St. Pete, so the size of things cannot be helped. I was leary about paying for valet, yet the day we were there, there was a Farmers market, a Cancer Walk, and then a 5K. Parking was hard to find if not impossible. The valet Parker who was obviously from the UK kept calling me "Governer" and I thought it was funny. A great welcome with a smiling face. We were allowed to check in early and placed in a room that would minimize noise from the construction. The Room was immaculate and bed/linens very comfortable. The best part is the Value in the lobby. The service is top notch and the breakfast and the bar at night are cheap! It gives you a feeling of being @ home and not in an expensive business.
October 23, 2013