Rated 4.0 out of 5 by 33
Rated 5.0 out of 5.0 by Biff1957 Loved It
Had a great time at this property while visiting my son at ft. Jackson. The staff was very friendly and helpful.
July 22, 2014
Rated 2.0 out of 5.0 by sneezing and snotting under construction
I called directly to the hotel for my reservation. I arrived around 4:30 to check-in. After swiping my debit card the clerk hands me a letter stating the hotel was under construction. The smell of the carpet glue was terrible. They started around 8am the next morning hammering again. I called the hotel advising them they should warn the guests when making a reservation the hotel is under construction so they can make the choice to stay at another hotel before its too late in the evening after arriving in town expecting a supposedly good nights rest. If the construction doesn't wake you up the housekeeper will knock at 9am to see if you're still in your paid up until 11am room.
July 17, 2014
Rated 2.0 out of 5.0 by Doug40 Terrible stay
i had booked a room using my points and they didnt come in and clean my room ..i called down the front desk on the second day they said we didnt clean your room because u booked for 2 nights...never heard of that ive heard of if u paid a weekly rate they clean your room once or twice but this was a rate with points and i stay at candlewoods all of the time and have never ran into this....then i gave them a card when i checked in for incidentals and when i came back in to get coffee AFTER i checked out they said that card wasa declined so i gave them the Same card again....and it took a long time for her to process and all of this was holding me up for no reasona nd this was after they said i was good to go....all of th front desk seems incompetent and not friendly at all...would not recommend and wont stay in the future
July 7, 2014
Rated 5.0 out of 5.0 by jillsie Closest to feeling at home without being home.
The staff was high quality, sincere and totally helpful in all aspects of my stay. Could not have had a nicer stay if I was any place else!
July 6, 2014
Rated 5.0 out of 5.0 by Linda146 clean and friendly
I had a pleasant experience with your hotel. From front desk staff to clean room. I was here visiting my son while he was here for training at FT. Jackson. We were lucky enough to be in the same hotel and my experience was great. The room was clean and comfortable and the staff were very friendly and helpful.
June 12, 2014
Rated 2.0 out of 5.0 by Donna E Stolen Tires and Bad Customer Service
During my stay at the Candlewood Suites in Columbia, SC, we had the tires stolen from our vehicle and the staff member Isabella was not very helpful this issue. I had to ask her several times to contact the police and the operations/cooperate manager to assist with this issue. The police responded and we were informed that there were cameras on the outside of the hotel which is alarming to me. The staff member Isabella at this time was very unconcerned about this issue and then was made aware by another guest that his car was stolen also. The operations manager was acting as if she had NO authority to refund or provide us with free nights stay since she stated that they are not responsible for anything that happens on the outside of the hotel.
Please make sure that you ask about cameras, theft, or damages to your vehicle when you check in.
April 13, 2014
Rated 2.0 out of 5.0 by Cathy326 Hotel felt like a ghost town.
We stopped here with our dog on the way to Fla. Nobody was there and it felt very eery. Our toilet didn't flush after the first flush, they did not serve any breakfast, and we felt like we were the only ones there. Parking lot was empty. Staff was very friendly though.We would not recommend this hotel.
January 1, 2014
Rated 5.0 out of 5.0 by tla1956 Overnight stay
My wife and I were pleasantly surprised. Doubly so, as she is very fussy about hotels. My only complaint would be that the drapes did not close to block out the light. Otherwise, I was very pleased. Special reconition to Karen, who was helpful, pleasant and knowledgable.
January 1, 2014