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Rated 4.2 out of 5 by 45 reviewers.
Rated 4.0 out of 5.0 by Great Service and Comfortable From the time I walked through the doors of Candlewood Suites I was treated with such warmth, caring and professionalism. Your front Desk staff was knowledgeable and friendly, caring and very professional. She made sure she shared all the wonderful admenities with us and she reassured us if we needed anything it would be her plesure to serve us. My room was very clean and pleasant. It met all my expectations. August 12, 2014
Rated 5.0 out of 5.0 by Overnight Stay Very nice hotel and worth the rate for stay. Would stay at other Candlewood Suites hotels on a regular basis when vacationing. July 31, 2014
Rated 5.0 out of 5.0 by COMFORTABLE BED AND GREAT SERVICE Very comfortable, firm bedding. Excellent service. The staff was very friendly and helpful. July 31, 2014
Rated 5.0 out of 5.0 by Very Accomodating I enjoyed the stay at this hotel. They staff was very helpful with accommodating my family and I. The on site laundry service was very helpful as well as the gym. Enjoyed our stay. July 28, 2014
Rated 5.0 out of 5.0 by Loved It Had a great time at this property while visiting my son at ft. Jackson. The staff was very friendly and helpful. July 22, 2014
Rated 2.0 out of 5.0 by under construction I called directly to the hotel for my reservation. I arrived around 4:30 to check-in. After swiping my debit card the clerk hands me a letter stating the hotel was under construction. The smell of the carpet glue was terrible. They started around 8am the next morning hammering again. I called the hotel advising them they should warn the guests when making a reservation the hotel is under construction so they can make the choice to stay at another hotel before its too late in the evening after arriving in town expecting a supposedly good nights rest. If the construction doesn't wake you up the housekeeper will knock at 9am to see if you're still in your paid up until 11am room. July 17, 2014
Rated 2.0 out of 5.0 by Terrible stay i had booked a room using my points and they didnt come in and clean my room ..i called down the front desk on the second day they said we didnt clean your room because u booked for 2 nights...never heard of that ive heard of if u paid a weekly rate they clean your room once or twice but this was a rate with points and i stay at candlewoods all of the time and have never ran into this....then i gave them a card when i checked in for incidentals and when i came back in to get coffee AFTER i checked out they said that card wasa declined so i gave them the Same card again....and it took a long time for her to process and all of this was holding me up for no reasona nd this was after they said i was good to go....all of th front desk seems incompetent and not friendly at all...would not recommend and wont stay in the future July 7, 2014
Rated 5.0 out of 5.0 by Closest to feeling at home without being home. The staff was high quality, sincere and totally helpful in all aspects of my stay. Could not have had a nicer stay if I was any place else! July 6, 2014
Rated 5.0 out of 5.0 by clean and friendly I had a pleasant experience with your hotel. From front desk staff to clean room. I was here visiting my son while he was here for training at FT. Jackson. We were lucky enough to be in the same hotel and my experience was great. The room was clean and comfortable and the staff were very friendly and helpful. June 12, 2014
Rated 2.0 out of 5.0 by Stolen Tires and Bad Customer Service During my stay at the Candlewood Suites in Columbia, SC, we had the tires stolen from our vehicle and the staff member Isabella was not very helpful this issue. I had to ask her several times to contact the police and the operations/cooperate manager to assist with this issue. The police responded and we were informed that there were cameras on the outside of the hotel which is alarming to me. The staff member Isabella at this time was very unconcerned about this issue and then was made aware by another guest that his car was stolen also. The operations manager was acting as if she had NO authority to refund or provide us with free nights stay since she stated that they are not responsible for anything that happens on the outside of the hotel. Please make sure that you ask about cameras, theft, or damages to your vehicle when you check in. April 13, 2014
Rated 2.0 out of 5.0 by Hotel felt like a ghost town. We stopped here with our dog on the way to Fla. Nobody was there and it felt very eery. Our toilet didn't flush after the first flush, they did not serve any breakfast, and we felt like we were the only ones there. Parking lot was empty. Staff was very friendly though.We would not recommend this hotel. January 1, 2014
Rated 5.0 out of 5.0 by Overnight stay My wife and I were pleasantly surprised. Doubly so, as she is very fussy about hotels. My only complaint would be that the drapes did not close to block out the light. Otherwise, I was very pleased. Special reconition to Karen, who was helpful, pleasant and knowledgable. January 1, 2014
Rated 5.0 out of 5.0 by We will be back This was our 2nd stay, each being approx. 1 week. The location is fantastic -- easy to get to, lots of shopping, restaurants nearby, and within 10 minutes of everywhere we wanted to go. Everyone on the staff that we had contact with was courteous, helpful, friendly, and kind. We had a few 'special' requests and they were dealt with promptly and to our satisfaction. Other pluses: 24 hour availability of coffee; speed and reliability of the wi-fi; enough plugs to charge all our electronics; ample closet space with plenty of hangers; the kitchen amenities -- loved having a full-size fridge and plates/utensils available; very reasonable rates. December 5, 2013
Rated 4.0 out of 5.0 by Overall positive esperience Based on my experience, the staff at this location showed true concern for their customers. Although we only stayed one night, it appeared the staff and those who were staying for a week or longer were somewhat of a family. Our stay was pleasant with one minor item that we had with the room resolved very quickly. Again, the staff showed they cared about their customers. November 21, 2013
Rated 2.0 out of 5.0 by DOWN HILL I have stayed at the hotel three times but the last time was the one that swayed me from not staying there again. The staff is great but the rooms..not so good. The furniture is badly worn and not nice at all in the room that I stayed in during this last visit. This was in the second room. The first room was not good at all and I had to be moved due the heater not working at all in the first room. The overall quality of the hotel is not good at all now that I have seen it three times The painting is is in dire need of being udated. I think they should spend more money on the inside and less on the outside where they just had the entire lot paved. If they could cleanup their would not be a bad place for the money. November 17, 2013
Rated 4.0 out of 5.0 by Excellent Service The woman at the front desk went above and beyond to help me. I tried to make the reservation online to get the best rate but my credit card needed updating so I couldn't. Online said there were non-smoking rooms but there wasn't. She took me to view (smell) several rooms to find one acceptable. She gave me the rate online after I tried several minutes to update my credit card without success. !! She was TEN STARS Excellent !! November 11, 2013
Rated 4.0 out of 5.0 by comfortable bed and good service The room was clean and the bed was very comfortable to sleep in. Although there was one problem, the front desk addressed quickly with a smile. November 7, 2013
Rated 5.0 out of 5.0 by Perfect weekend I stay at this house around 30 nights a year, this was a good weekend November 6, 2013
Rated 4.0 out of 5.0 by Staff The staff was very friendly, accommodating and helpful! October 14, 2013
Rated 5.0 out of 5.0 by Great Place for Extended Stay This hotel is a great place to stay if you will be staying in a hotel for more than two weeks. It is great for business or leisure. The staff is very friendly and personable. They were very accommodating to me and my Husband during a very stressful time when we sold our home and was waiting for our next home to be built. We will definitely recommend this hotel to others! October 3, 2013
Rated 5.0 out of 5.0 by Comfortable bed and Great Enviroment I love it here...... Pet-friendly at that... We travel for work and we always stay here. Nice people that work here also.. Always Very helpful and work hard to keep the place clean.. September 22, 2013
Rated 2.0 out of 5.0 by will not stay with this candlewood suites again Bathroom fan was making a loud groaning noise when turned on.fridgerator was making a loud noise as well.when I calked the front desk she said she would open a ticket.great. in the meantime why not put me in a different room. Lifes too short to put up with bad customer service. September 11, 2013
Rated 5.0 out of 5.0 by Great service I had a nice three weeks stay. It is everything I expected and more. The staffs are very cordial. I will highly recommend. September 2, 2013
Rated 5.0 out of 5.0 by Great staff and clean rooms. Stayed for 2 nights. The front desk staff were great. The rooms were clean and spacious. Excellent value for the money. The only down side is that the dog walk area leaves a lot to be desired. August 31, 2013
Rated 4.0 out of 5.0 by Can't beat it for the price Conveniently located for anyone working at Ft. Jackson. Also close to plenty of restaurants, shopping, and the downtown area. The staff was super friendly and accommodating. The laundry facility was a definite plus for a long-term stay. August 25, 2013
Rated 5.0 out of 5.0 by Great Service My wife and I stayed here 3 nights to attend our grandson's Basic Training graduation and family day. From the very start the front desk staff (Karen) was exceptionally friendly and helpful. She made sure that we knew how to get to the base, called to make sure that our room was acceptable, and even hand delivered our "frequent stayer" rewards form to us. Our daughter arrived the following day and Karen again provided exceptional check in service plus made sure to congratulate her on her son's (our grandson's) graduation. The room itself was comfortable and clean, though we did find a couple of cigarette burns in the linens. The fridge was full sized so it accommodated our sodas, bottled water, and coffee creamer quite easily. The coffee pot is small, but it did make enough for 2 cups. I also liked the fact that they provide "to go" coffee cups with lids. The only thing lacking, and this really wasn't an issue for us, is that there wasn't any type of breakfast. While some may find this inconvenient, I personally did not. There are plenty of places to eat within walking distance, and the fridge and pantry will hold plenty if you want to stock up. There is a Wal-Mart about 1/4 mile away, which is where we picked up our sodas, water, and coffee, so we could just have easily bought milk and cereal, toaster waffles, oatmeal, etc. had we wished. From the hotel it was about a 7 minute drive to Ft. Jackson, so I would say that the location was very good for the reasons that we visited Columbia. Once we were able to take our soldier off base, we still found that all of the places that we wanted to go were no more than 20 minutes away, including restaurants in the downtown area and the airport. There was no ambient noise (railroads, freeways, etc.) so room was quiet at night. Overall, I found this to be a good hotel and would definitely stay again. August 13, 2013
Rated 2.0 out of 5.0 by Not What I expected I have stayed here in the past for business trips and the quality was excellent. This time the front desk agent was extremly helpful and kind. However, the sheets on my bed had lint on them which made them rough fro sleeping. You could tell that some of the towels need to be replaced because they are yellow and stained. I went and purchased towels and hand clothes for bathing. I booked the room at 79.99 for the first night and was tricked by reservation into thinking that the second night was the same. It was 92.00 and I was not aware of that until I checked in. Being that I paid thru advance purchase, the front desk informed me that there was nothing they could do to help. I wanted to cancel the second night or either get the same right. Nothing could be done. Things like this left a bad impression and I don't think I will be returning. August 12, 2013
Rated 4.0 out of 5.0 by Comfortable bed Good location, clean room. Needs more of a variety of sweeteners for coffee. Door stuck upon opening every use. Need an updated TV guide list - -when I called front desk around 7 p.m. clerk told me she was checking in guests, could she call me back (asked her for updated TV guide for two channels) and she never did. August 3, 2013
Rated 4.0 out of 5.0 by Staff is Awesome My family and I recently stayed at Candlewood Suites for two weeks while waiting to move into a new home. The staff at the Columbia hotel was SO awesome!! They were extremely friendly and accomodating. We felt so comfortable and at home in the hotel. The hotel was very clean and we had all of the things we needed to make our stay comfortable. The only reason we are not rating our experience five stars is that there was a damaged recliner chair in our room that we felt should have been replaced before our extended stay. The door to our room was also damaged upon our arrival making it more difficult to open the door with the hotel key, July 20, 2013
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