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Rated 4.4 out of 5 by 37 reviewers.
Rated 3.0 out of 5.0 by Not what I expected The hotel itself is worth staying at by value and amenities but the staff could use a lesson in customer service. What is the point of being a gold member when you're treated like an inconvenience? It was either and over powering musty smell or air freshener to cover it up. I won't be staying here again if I'm in town. I will just choose one of the many other hotels right next door. October 21, 2014
Rated 5.0 out of 5.0 by lived there for 9 months Stayed there during a long term consulting engagement, very happy with the experience. Top notch staff, well trained and empowered to provide excellence in customer service. Only 1 missed communication with Manager in 9 months (she should have let the staff handle it), only 1 in nine months is great. I had lots more than 1 miscommunication with coworkers and family in 9 months. I recommend for long term, or just overnight, clean, comfortable, good value, great staff (trained by the Manager). Nice gym, free laundry, handy store for food and supplies. This is not an 5 Star hotel; instead it is a great choice for regular people... October 15, 2014
Rated 3.0 out of 5.0 business average stay and property was not impressive for cleanliness and this survey is getting boring and taking too much time September 30, 2014
Rated 3.0 out of 5.0 by Traffic was loud on side facing hwy The hotel is a typical Candlewood, the room was top floor facing highway and was very noisy from the traffic. September 19, 2014
Rated 4.0 out of 5.0 by Great place and service The staff was friendly and helpful. The carpet was later changed out in my room later - which was the only negative about the experience. September 12, 2014
Rated 5.0 out of 5.0 by one of the Best in Conway The staff was great and love the stay.......................................................................................................................... September 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and plenty of room with fully functional kitchen. Overall pleasant experience. Was quite impressed by front desk staff recognizing that we had arrived late the night before and accommodated our departure with a delayed checkup time that was much appreciated. I do wish that there were 2 bathrooms and 2 bedrooms available in some of the suites. Most disappointed with the environmental system taking a delayed time to reach the proper temperature for comfort. Sleep was refreshing with comfortable mattress and pillows and quiet surroundings. September 9, 2014
Rated 2.0 out of 5.0 by Staff I do not feel that the staff really had any impact towards making this a decent stay. This includes the manager we talked to. August 28, 2014
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