Rated 4.6 out of 5 by 79
Rated 4.0 out of 5.0 by Rfredrick Nice Hotel but Maid Service Lacking
Very nice hotel.
I did have 1 issue.
I put out my do not disturb door sign out until 10:30am when I left for the day I took it off. When I returned my room had not been cleaned.
January 12, 2014
Rated 5.0 out of 5.0 by Slm75 Comfortable bed, maids and dining room help were very friendly
Only drawback was even though the hotel was not even close to being full , they put us next door to someone who was up at 4:30 am, showering and banging around til 5:30 am
January 8, 2014
Rated 5.0 out of 5.0 by Happy momma Excellent stay
We got in super late that night due to a game up North. Check in went very smooth and we were in a ground floor which helped with bringing sleeping children in. Breakfast had a good selection so everyone was able to find something they liked. The fitness center was nice. Some weights in there would be nice though. Overall a very good and pleasant experience.
January 2, 2014
Rated 5.0 out of 5.0 by Gtlco Wonderful experience that started with the person who checked us in that night! He was superb!!!!
Will definitely stay here again! One of the better stays we have had in this area. The young man who checked us in was one of the best ever! He really went out of his way to help us in any way we needed! He made it great!!!
December 31, 2013
Rated 5.0 out of 5.0 by Paper5 "Hit the Spot"
After traveling by car for 5 hours, it was so nice to walk into a clean and very friendly motel. The staff was wonderful and the stay memorable. Be sure to check out the Italian restaurant #Russo, I believe# as it has great food. It's one of those places that has so much to choose from that you realize that if you lived nearby, you'd finally come up with your fav's!
December 30, 2013
Rated 5.0 out of 5.0 by Chuckie2 Great Night's Sleep
I'm handicapped and the staff was very accommodating. The room was quiet and the bed very comfortable. My wife & I slept very well and enjoyed our stopover in Conway.
December 17, 2013
Rated 5.0 out of 5.0 by VG180 Over all a good place to stay
Great room rate nice staff and clean rooms THANKS!!!!!
December 16, 2013
Rated 5.0 out of 5.0 by HighVoltage Very Comfortable
Very comfortable and new hotel. Beds are nice, and within walking distance to a few restaurants. I really enjoyed eating at Russo's right next door. There's and outback directly behind the hotel.
December 8, 2013
Rated 4.0 out of 5.0 by maest10 Most important the room was clean!!!!!
The front desk was very accommodating as originally
we were assigned a room with a shower and they worked with us
so I could have a tub- do not like only a shower. Enjoyed having more towels, toiletries, and clean bed linens. The complimentary
breakfast was good too. Overall we had a very nice stay.
November 13, 2013
Rated 3.0 out of 5.0 by sharper509 Nice facility staff could use some work
A little customer service would have gone a long way. We stayed there several days. One day housekeeping just put the towels in the bathroom and did not put them away - just left them on the toilet in a pile. They also did not replenish the sundries. On the day we checked out - housekeeping came by prior to check out and wanted to know when we were leaving - she was very annoyed when I said "at check out".
Other than those issues it was a very good place to stay. I might stay there again, but there are several hotels in the right next door so I suppose it will come down to economics.
October 31, 2013
Rated 5.0 out of 5.0 by Neeley5 Great Service
This is by far one of the most comfortable and friendly hotels that we have EVER stayed in. Amazing facility and friendly staff made for a happy vacation for my sisters and me and especially for our parents that are 87 and 86.
October 12, 2013
Rated 5.0 out of 5.0 by Zplace New and clean and comfortable bed
This is a fairly new hotel so it is clean and smells new. The bed was great and room well appointed. Walking distance to Outback and Ruby Tuesday.
October 7, 2013
Rated 2.0 out of 5.0 by Pharmer Very disappointed
Just spent 11 days at a holiday inn facility in Arkansas. Made reservations more than 3 months in advance for 2 king suites. Travelled all the way from Michigan and we we got there they did not have the rooms we requested. They put us in 2 handicapped rooms that smelled awful. From there it just got worse. Ended up with a 2 bed queen suite for just one person. Then, not allowed to use my rewards points. They certainly just lost my business.
October 3, 2013
Rated 5.0 out of 5.0 by GospelGroup Great 2-night stay
We stayed at HI-Conway while attending a gospel music convention in nearby Quitman, AR. This is a very nice property (super clean, quiet, etc), but our stay was really enhanced by the staff. Peggy (in the breakfast area) went "above and beyond" to make us feel like family both mornings that we were there. It's nice to still see people who act like they love their job and the people that stay there. We will return.
October 2, 2013
Rated 5.0 out of 5.0 by Cactus2013 Great hotel!
We have stopped here several times and every stay has been great! The rooms are spacious and comfy and the shower is a welcome feature. All of the amenities are top notch and the room with a balcony is nice. Great location off I40 and the staff is very good. We look forward to our next stay here! IHG Member recognition on check in is a plus.
October 1, 2013
Rated 5.0 out of 5.0 by BigGuy47 Comfortable, Clean and Welcoming
This is one of the better HIE properties. Friendly and efficient front desk welcomed by name, recognized IHG Platinum status, and completed check-in quickly. Rooms are comfortable, bedding exceptional for HIE, and the wifi is also good. Breakfast offered a variety that included fresh fruit., Attendant quickly replenished items with a smile. This property is a newer property and is well maintained. A pleasure to stay in Conway., unlike other IHG locations to the south.
September 13, 2013
Rated 5.0 out of 5.0 by Be085086 BREAKFAST
The ladies working the breakfast area should be commended on there outstanding customer service and kindness. We have stayed in several hotels in conway as our daughter is in school at Hendrix and we will only stay at this hotel from now on.
September 11, 2013
Rated 5.0 out of 5.0 by Chris215 Great hotel
One of the best Holiday Inn Express that we have ever stayed in. Room was big,clean and comfortable. Breakfast was great, lots of food to choose from and the breakfast room itself was outstanding,plenty of tables and clean and tidy. Definitely would recommend this hotel.
August 24, 2013
Rated 5.0 out of 5.0 by Nana1955 Holiday Inn Express - Conway
This is a very nice hotel. It is new and the rooms are excellent. Very clean. The hotel staff are extremely nice. I would highly recommend this hotel.
August 5, 2013
Rated 4.0 out of 5.0 by LRwb Odd stuff
The plug-ins in the bathroom had some kind of block on them, too hard to us. The beds are too HARD!!! Breakfast was great, good food and staff kept the area clean!!! Hotel located for easy access to everything in Conway.
July 26, 2013
Rated 4.0 out of 5.0 by Business72Guy New Property
Staff needs to vacuum the Doritos that the previous guest left under the dust ruffle. I stepped on them with my bare feet before getting into bed for the night Yuck!
July 23, 2013
Rated 5.0 out of 5.0 by RKBV Friday April 26-27
The young desk clerk was extremely helpful. I had a few pages that I needed printed and the computers in the business center were out of order. He took care of printing those for me, even though Friday evening check-in time was very busy.
May 2, 2013
Rated 5.0 out of 5.0 by Dalemac56 Excellent!
The staff was very friendly and helpful. The room was very clean and the entire property was new. The room was quite.
April 24, 2013
Rated 5.0 out of 5.0 by Rogeer owner
Everything was great bed was comfortable, staff was great food was good.
April 18, 2013
Rated 5.0 out of 5.0 by OnTheRoad55 Great stay
Hotel is in an excellent location for our purposes. Front desk staff was friendly and check in was quick. Room was comfortable, clean and quiet. Anytime we met hotel staff in lobby or hallways they were always pleasant. We had the complimentary breakfast two mornings and selection was good. Check out was quick and easy. Would recommend this hotel for anyone visiting area.
March 23, 2013
Rated 4.0 out of 5.0 by SCV2013 clean, convient location
nice experience. close to restaurants and shopping. friendly staff, nice breakfast area.
March 10, 2013
Rated 4.0 out of 5.0 by DJohn Breakfast items
Please replace the pancake machine with the waffle machine. The pancakes taste terrible. The Waffles were much better.
March 6, 2013
Rated 5.0 out of 5.0 Impressed with young man at the registration desk.
I was greeted by a very friendly young man at the desk. He was very helpful and while handing me the room key, he gave me important information about breakfast time, check out time, etc. i have been there when you had to ask all the questions. I was impressed with his willingness to make our stay a good one. I did not get his name. But you can maybe look at the schedule for the evening of Feb. 15, 2013 and the morning or Feb. 16, 2013.
February 26, 2013
Rated 3.0 out of 5.0 by BigJimnAR Business Center
Equipment was not working and was not stocked. No one at the desk would help. "The printer is hit or miss." is what I was told.
February 9, 2013
Rated 4.0 out of 5.0 by JBHB Noisy
The soundproofing in the walls and floors was surprisingly bad for such a new hotel. HB
January 26, 2013