Rated 4.5 out of 5 by 26
Rated 1.0 out of 5.0 by VickyV Looking for customer service? Don't go here.
This hotel experience was TERRIBLE! I contacted the hotel the day before my reservation to see if it was possible to have an early check in, because I was staying at this hotel for a wedding in the area. The wedding was a hour after check in and the hotel was 45 minutes from the venue. I went to check in, when I got to the front desk they said how can I help you? I told her I was checking in and she immediately without looking said that my room was not ready. I then told her that I contacted the hotel and asked for early check in. She rudely stated that there was no notification that it was an early check in and said there was nothing that she could to because the hotel was booked. I then told her that I was not even spending the night in the hotel, I just needed the room to get ready for the wedding and that I was leaving from there. She did not even bother coming up with an alternative solution until I asked her if there were any other rooms available that were not the same type as my reservation, because I just needed to shower and leave. After 10 minutes we got a smaller hotel room. I got ready for the wedding and left 2 hours later. I went to go check out without saying anything their first response was that I couldn't get my money back. I was shocked because they caused such a headache in the first place, they didn't even lower the rate since they put me in a smaller room. They did nothing to try to amend the situation. I was in their hotel for 2 hours tops and I was charged and had awful customer service.
I would not recommend this hotel branch to anyone.
August 19, 2014
Rated 5.0 out of 5.0 by craigonomics Great, large, quiet room
I had never been to a Candlewood Suite before and I was very impressed. The room was large and comfortable. Having a kitchenette was perfect and the free coffee was very decent. My room was in an area that I would expect to be loud, but inside the room it was very dark and quiet. I would definitely stay there again.
August 13, 2014
Rated 4.0 out of 5.0 by Azroadtrip2014 Clean and Comfortable
We were overall very pleased with our experience at this clean and comfortable hotel where we stayed for one night on our way through Pittsburgh and would recommend to others with families. Rooms were spacious, clean, and beds and linens were comfortable.
Two negatives: We almost went somewhere else because the booking process was terrible. We called the front desk for a reservation and they transferred us instead to a central reservation center. The person there had no idea what hotel we had called for and where we wanted to stay, knew nothing about the hotel or the area, and overall it was a cumbersome and irritating process for a weary traveler. Luckily we ended up being pleased when we got to the hotel and saw the accomodations.
Second is that the smoking area is right in front of the hotel. It was intimidating to walk through a group of people loitering in front of the hotel at night, and through their smoke, just to get to the lobby. It would be better if this were located somewhere else as it is not a good welcome to the hotel.
August 6, 2014