Rated 4.5 out of 5 by 28
Rated 5.0 out of 5.0 by PAUL46 STAY
GREAT STAY. CLEAN CLOSE TO EVERYTHING, GREAT VALUE FOR ANY OCCASSION.. WILL BE BACK SOON
August 20, 2014
Rated 5.0 out of 5.0 by InternsFather Clean, Safe
Very enjoyable and close to my destination, very clean and safe.
August 19, 2014
Rated 1.0 out of 5.0 by VickyV Looking for customer service? Don't go here.
This hotel experience was TERRIBLE! I contacted the hotel the day before my reservation to see if it was possible to have an early check in, because I was staying at this hotel for a wedding in the area. The wedding was a hour after check in and the hotel was 45 minutes from the venue. I went to check in, when I got to the front desk they said how can I help you? I told her I was checking in and she immediately without looking said that my room was not ready. I then told her that I contacted the hotel and asked for early check in. She rudely stated that there was no notification that it was an early check in and said there was nothing that she could to because the hotel was booked. I then told her that I was not even spending the night in the hotel, I just needed the room to get ready for the wedding and that I was leaving from there. She did not even bother coming up with an alternative solution until I asked her if there were any other rooms available that were not the same type as my reservation, because I just needed to shower and leave. After 10 minutes we got a smaller hotel room. I got ready for the wedding and left 2 hours later. I went to go check out without saying anything their first response was that I couldn't get my money back. I was shocked because they caused such a headache in the first place, they didn't even lower the rate since they put me in a smaller room. They did nothing to try to amend the situation. I was in their hotel for 2 hours tops and I was charged and had awful customer service.
I would not recommend this hotel branch to anyone.
August 19, 2014