Rated 4.0 out of 5 by 192
Rated 2.0 out of 5.0 by DDGLENN59 No shower?
I travel often for business and pleasure, averaging 100 nights a year in a hotel. I can NEVER remember not having water in the shower in the morning.
If you read reviews (like you are doing now) don't dismiss a negative review as having come from someone with a negative attitude…especially not if the general comments around it involve the same types of concerns. I noted plumbing concerns in other reviews, and I dismissed them… never again.
Hotel staff, please be aware that when a guest comes to you with a complaint about their stay, the last thing they want to hear is that they are the second guest that morning to complain about the same thing -- and that you will report it to engineering. Do something to let them know you care.
August 30, 2014
Rated 5.0 out of 5.0 by MaryL86 great service and location
friendly staff and close to tons of restaurants and attractions
August 29, 2014
Rated 4.0 out of 5.0 by Mari Comfortable Relaxing Experience
Comfortable rooms, nice grounds, plenty of restaurants within walking distance
August 27, 2014
Rated 5.0 out of 5.0 by DaQueenBee Great Service from staff
My husband and I stayed for 2 weeks at Crowne Plaza
It was an amazing stay, no loud guests, great business center, a variety of eating preferences at the buffet when available. I am going to be staying there in the future!
August 26, 2014
Rated 4.0 out of 5.0 by cabrown Quiet and comfortable
I always stay at this Crowne Plaza when I have business travel to the Dallas area - which is at least once a month. It seems newly renovated, is always quiet, and while a bit difficult to navigate once on the quest floors, it always offers a relaxing stay. I especially love the breakfast options and staff, and they are one of the reasons why I always book here.
I do have two areas for improvement that will make me sound like a stickler but are points I want to get across. First, why is the bath soap so low quality and dry? Second, the shower curtains barely extend below the tub maybe by 1 inch. Were they not measured? Do you want me to get the entire bathroom wet? I spent a lot of time drying to tuck the shower liner into the tub only to get water everywhere anyway. It seems like an inexpensive fix.
August 22, 2014
Rated 4.0 out of 5.0 by drpo Great staff, dated hotel, shabby plumbing
The people were great.
I was initially placed in a double, even though I had a King preference on my reservation.
My room was switched, and upgraded - no problem. The front desk was very helpful.
Then I get to my room - and realized a few plumbing issues:
1) the toilet was running - lifting the top, it appears part of the pipe was busted; it was late, so I didn't bother calling engineer, and just closed the bathroom door
2) the sinks water pressure was low - I turned it up full blast and it trickled out. the same was for the faucet in the bar area just outside the restroom.
My colleague and I traded stories, and her shower was clogged, and she ended up standing in water. Yuck.
Beyond that, the rooms are clean, the decor is a little dated, but tolerable. And the beds were comfy. Overall, good stay.
August 18, 2014
Rated 5.0 out of 5.0 by Ethiogirl Badr convention
We are so pleased with the service we got at this hotel.there costomer service was excellent and friendly staff.i will defently recommend this hotel.
August 13, 2014
Rated 5.0 out of 5.0 by Aball44 As advertised.
No complaints. Clean, comfy, and staff was great. Food was great and overall it was a great stay.
August 12, 2014
Rated 3.0 out of 5.0 by CBak Business trip
The restaurant needs to expand the menu. The selections were very limited.
On the last night I stayed (a Wednseday) I was sent to the bar to have dinner as the dining room was closed at 8:30. As a business traveler it is not unusual to have a late dinner and on preivous nights I ate as late as 9 PM in the dining room. Eating in a noisy bar is not my preference or relaxing.
The hotel was very clean and the staff was very courteous and accommodating.
August 12, 2014
Rated 5.0 out of 5.0 by CaraCC Wonderful hotel; Great staff!
I'm always leary of new hotels when traveling. You don't know if the beds will be comfortable. The cleanliness of the room and the hotel in general come into question. And hopefully the A/C will work properly. I can say my stay at this hotel was wonderful! The rooms and hotel in general were clean. The staff were absolutely wonderful! The breakfast was hot and fresh and most importantly, I felt safe here.
If you're traveling to this area, I would recommend this hotel. It's not the fanciest, but, you're not paying a fancy price either! You get more value for your money at this hotel!
August 11, 2014
Rated 3.0 out of 5.0 by Traveler082 good stay
I visit this area regularly for work and find this location to be the most suitable for me. Having the convenience of a Bar and restraint on site is a big plus, even though there are plenty of restaurants very close. The business crowd makes me feel like I am in the right place each time.
August 11, 2014
Rated 5.0 out of 5.0 by bbabco stay at Addison Tx Crowne Plaza
I stay at this location at least once a month. Always greeted with a smile and a Welcome back. The staff makes me feel like a valued customer and friend.
August 10, 2014
Rated 5.0 out of 5.0 by Jimmy'sGirls Wonderful hotel
I stayed there for a week straight which is a typical of my business stays usually just 3 nights. But I had the pleasure of getting to know the staff and the restaurant personnel and let me tell you from first hand, they were friendly helpful and all around great. They are what make the hotel. Every hotel is just a bed in a building but the staff is what makes the experience.
August 7, 2014
Rated 5.0 out of 5.0 by None at this time Professional staff and service was great
My hotel stay was excellent. Mr. Charles Dukes and another shuttle driver, can't remember his name was professional and went above and beyond to help my co-workers and I out. Recommended a great restaruant and even helped us get seated. Mr. Dukes was very friendly and gave us great guidance on other places to eat for our next visit. The only drawback I had was that my room did not get cleaned up in a timely manner. I was out of the room by 7:30 and returned by 4:00 and it was not cleaned. No big deal but would have not mind. Other than that excellent stay.
August 6, 2014
Rated 5.0 out of 5.0 by Bobby 2912 Facility cleanliness; staff competency.
Manager on duty converted my reservation to a group rate without hesitation, although I was originally booked at a higher rate. Several meals were not particularly appealing.
July 31, 2014
Rated 5.0 out of 5.0 by msmaf2 Had a nice time
I loved this hotel I had a awesome time. The room service was nice and this hotel was in a nice location even though they were continue to work on the freeway.
July 31, 2014
Rated 5.0 out of 5.0 by Texas Lady This is a staycation location!!!
We live in Plano Texas and just wanted a swimming pool for a couple of days. Quiet, shaded, some ambiance, access to food and drink...just a place to "chill" (Texan for be hot but happy) for a few days.
The Crowne Plaza in Addison Texas is THE PLACE!
Huge trees and flowering bushes surround the Y shaped pool. The hot tub seats 10...15 people and is wonderfully warm. Both are lighted so beautifully at night.
You will just love this hotel and the POOL.
Oh, Yes. The guest rooms, the beds, all the rest is just what you should expect from every hotel but only get at HIG hotels. Everything is wonderful. comfortable, clean and safe. Have a magnificent time!
July 30, 2014
Rated 3.0 out of 5.0 by chica7 Comfortable bed below average service
Room was ready after 5 p.m. The staff did nothing to make up for the inconvenience. The bathroom is too small for the suite; outdated. I was suppose to have a complimentary breakfast but they ran out of cards and again the staff did nothing to solve the issue. By that point I was tired of dealing with them.
July 29, 2014
Rated 4.0 out of 5.0 by pickysleeper Clean room and comfortable bed
Overall, the room was nice. It was quiet after 10:30pm, and the room temperature stayed constant during the night.
July 29, 2014
Rated 3.0 out of 5.0 by Joe. Not worth it
Old and run down. Said they did a remodel, on the lobby maybe.
July 28, 2014
Rated 3.0 out of 5.0 by TotallyTK Turning into an overpriced Holiday Inn...
I've been staying at this hotel for business for 6-7 weeks now, but I think it's time to take another look around. The rooms are fine and very quiet (I usually book a suite on the "concierge floor.") The layout of the guest floors is like a maze - expect to get disoriented. Front desk and housekeeping personnel are friendly and efficient. Food and beverage management, however, is mediocre and seems to be declining. I travel alone, so I don't venture out much for meals. The bar seems to be running out of things a bit too often, especially premium items, and there often seems to be poor communication between the bar and the kitchen on food orders. They just implemented a new food menu which is underwhelming at best, both in content and format. The choice of appetizers has gone from 6 or 7 down to 2, with a similarly uninspired selection of entrees. The whole menu is now presented on one laminated page, a la Holiday Inn or Sunspree Resort. Despite daily complaints from multiple guests, keys to the concierge lounge never work for more than 1-2 days in a row. They used to provide more recognition to Platinum Rewards Club members, in the form of coupons, but have scaled back.
July 16, 2014
Rated 5.0 out of 5.0 by Zuckerman Crown Plaza experience
Excellent stay in every way. Look forward to returning soon. Have never been disappointed with this location.
July 16, 2014
Rated 5.0 out of 5.0 by Queenoftravel Great service
We enjoyed our two night stay at the hotel. The bed was very comfortable. I left my make-up bag in the room when we checked out. Lost and found was very helpful when I called after arriving home. They mailed the forgotten item to me in a very timely manner.
We did not receive a map of the floor where our room was located at check-in. This would have been helpful since we took a wrong turn after getting off the elevator.
July 15, 2014
Rated 5.0 out of 5.0 by Becky1950 Very clean and quite.
The stay was perfect. Staff very nice and helpfull. Room was great.
July 12, 2014
Rated 5.0 out of 5.0 by Barbara50 Comfortable and affordable for business trip
I attended a professional education session at the hotel. I was delighted that I slept well at the hotel as I often sleep poorly when traveling. The comfy room and good sleep allowed me to get the most out of my class. Also, the staff were very helpful when I called in advance for trip planning.
July 7, 2014
Rated 5.0 out of 5.0 by jeffg523 Good value, friendly staff
After seeing some negative reviews, I was a little skeptical at first, even though my past experiences with Crowne have been relatively positive compared to other hotel brands. My first impression was generally positive, especially with the friendly check-in staff and a well kept lobby. The executive suite was quite large, although I felt that the restroom was a little small for a room of that type. It was hard to argue considering it was kept clean, the AC worked well, and there were no plumbing issues. The view from the room was not exactly the best feature; however it was understandable considering the building construction and layout. With the courtesy shuttle, this hotel is a great value and is in a great location.
July 7, 2014
Rated 2.0 out of 5.0 by MrsTony1994 Bed was great but that is all
The bed was the most comfortable I've slept in at a hotel, but the room with a view I reserved was a view of a wall
July 5, 2014
Rated 4.0 out of 5.0 by Bigc1977 Pricey but great location
I stayed here for one night and overall it was good. The rooms were clean and pool was nice. Bar had a nice vibe to it and the galleria is around the corner. The staff at front desk could use some help as they never made eye contact but they did go through the motions of informing me where everything was. Still high priced but what do you expect.... It's by the galleria.
July 5, 2014
Rated 5.0 out of 5.0 by Wendy 08 Guest service
very good experience, hotel staff excellent. They were there to take care of everything even though the hotel was fully booked with our large conference
July 4, 2014
Rated 5.0 out of 5.0 by Gigi29 Amazing staff!
We enjoyed every minute of our stay! Then staff at the front desk was very helpful and we looked forward to breakfast every morning with your dining room staff. They were amazing :-) thanks for everything!
July 1, 2014