Rated 4.2 out of 5 by 64
Rated 1.0 out of 5.0 by KayS24 They will change the rate on you! No HVAC in the bedroom! Need updating!
Had a dispute over the originally quoted rate from one month prior to the reserved date. General manager was quitting so never returned my calls. Finally got a hold of the Asst. manager (after multiple calls and messages) the night before the reservation but she told me there was no such rate and refused to honor it. We checked in late the day of reservation (after 6 pm) and there sitting on the front desk is a receipt for another customer with the rate that had originally been quoted to me. I asked the front desk clerk who was very pleasant and did the best she could to adjust the rate. We went to our room and settled in when the clerk called the room and stated that the Asst Mgr told her to tell us we could leave if we don't like the "revised" rate! We were floored! We asked if the General Mgr (who was quitting that week) would be in the next morning. She said yes, so I asked for a message to be left for her to call when she got in. She didn't come in and I never received a call. Right before check out, I called the front desk and spoke to the Director of Sales who "adjusted" the rate and gave me the corrected receipt at check out. We returned home and two days later, find my CC has been charged the higher rate! The customer service experienced is beyond anything we have ever experienced at any IHG hotel ever before. As platinum members, we have stayed in many hotels in many states. In the last two weeks, we have stayed in IHG hotels in San Diego, Virginia/D.C and most recently at this Candlewood. This is by far in need of the most updating and serious training for management.
October 17, 2014
Rated 5.0 out of 5.0 by Asn2014 Comfortable rooms and great Service
A great service and Candlwood suites Durham. Very Courteous and helping staff. Loved the complimentary shuttle service of the suites as we did not have a car.Very conviniently located.
October 13, 2014
Rated 4.0 out of 5.0 by cssu Okay stay
The staff was friendly and courteous. They were helpful when I had questions about the area.
The location was very accessible.
The room was clean, but in desperate need of updating and repair.
I could not access the wireless at all.
October 8, 2014
Rated 5.0 out of 5.0 by CandiMan Candlewood RTP
What can I say about Candlewood in Durham RTP
-Top notch HVAC system
October 7, 2014
Rated 5.0 out of 5.0 by Pleased Visitor Always a nice stay
The Durham NC Hotel has always been a wonderful place to stay when I visit my daughter.
The beds are a bit hard and the a/c very cold and I couldn't get it to turn off but other than that there is no place else I would stay when in Durham NC
September 24, 2014
Rated 4.0 out of 5.0 by Allens03 Candlewood RTP
Clean nice rooms friendly staff..........................................................
September 22, 2014
Rated 4.0 out of 5.0 by BeachBumDukie great service and price
Except for the thin ceilings and floors, great hotel.
September 22, 2014
Rated 5.0 out of 5.0 peaceful stay
I had a peaceful stay didn't have to worry about missing items or being disturbed in any way staff was very friendly and helpfull
September 9, 2014