Rated 1.0 out of 5.0 by DisappointedinDurham Worst Experience!
Came in on graduation weekend in Durham. Reserved a hotel room that would sleep 5 people. Arrived at 11pm to a room with one queen size bed. The hotel has no rollaway beds, and being that it was a booked night, could do nothing. In the morning when I brought this to the manager's attention, he said it was MY fault. It was obvious wasn't it? The email sent to me told me I had reserved a queen suite, and their queen suites only sleep 2. My logic that I did not know the hotel terminology and trusted the confirmation email and the phone staff that said the room I rented slept 5 did not make any headway. No compensation was given, including no apologies. We checked out immediately. Avoid this place.
May 17, 2013
Rated 5.0 out of 5.0 by RichardB Large Suite
The place is neat and clean.
My "room" was a suite.
There are free top loading washers and front loading dryers, free exercise equipment, free wiFi, and free computers to use.
I was able to use the computers and the Internet while my clothes were washing and drying in the next room.
April 16, 2013
Rated 5.0 out of 5.0 by Poojarip The Best in Durham
They have a wonderful arrangement comparable to other Candlewood. Only would recommend them to provided for other items like Candlewood-Louisville, like Juicer, Rice cooker, other pans etc on request
March 1, 2013
Rated 5.0 out of 5.0 by MikePB87 Couldn't Have Enjoyed It More!
My wife and I stayed here at Candlewood in Durham/RTP on our very first trip out to North Carolina while we looked for a place to live (we were moving out here). We stayed here for a grand total of almost 3 weeks... and we could not have liked it more than we did. The service was so prompt and friendly, the rooms were clean and very well-kept, as well as VERY quiet! The cupboard idea is genius for a hotel too - more should have that. The once-a-week housekeeping did not bother us at all, and in fact, it suited us better anyways. We loved the Candlewood!
All in all, we would highly recommend it. The only downside is that the free wifi is quite slow (0.5mbps), and even the paid "premium" upgrade is only 1.5mbps, which is also quite slow by today's standards. However, my experience of late is that this is how most free wifi is (on the Durham point of the Triangle, at least), so you'll be hard-pressed to find something better.
February 11, 2013
Rated 5.0 out of 5.0 by MJain Unpack and stay
I stayed in this hotel for 4 long months but never felt away from home. The ever smiling and helpful staff who helped me so so much. Everyone was so kind and helpful. I will recommend this to anyone who is in the area.
Everything that you might need is very close by...walgreens, food lion and ample of eateries. Pleasure staying here!!
January 21, 2013
Rated 2.0 out of 5.0 by clh0728 Daily Housekeeping Service Applies Only To Stays Of More Than 7 Days
I am a regular guest at Candlewood Suites Durham but during my recent stay in April 2012, there is a change of housekeeping policy.
Daily housekeeping is only provided for stays of more than 7 days and as I only stayed for 6 days, there is no daily housekeeping. But the hotel still provides the required amenities and towels by requesting from the reception counter.
I am not sure if this policy is becoming a common practice among IHG Hotels but so far I have yet to come across other hotels that I have stayed before having this policy.
October 13, 2012