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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    89%
    Recommend This Property

    Overall Experience

    4.2

    based on 105 reviews
    89%
    Recommend This Property

    Ratings Breakdown

    105reviews

    • 5 Stars
      62
    • 4 Stars
      26
    • 3 Stars
      2
    • 2 Stars
      8
    • 1 Stars
      7

    Clean and healthy surroundings

    By

    April 27, 2015

    club

    I have stayed here a few times for work related trips and will continue to stay here for the remaining several months for the job in Durham. The beds and pillows are comfortable and the room is very clean which makes me feel good about the place I choose to stay in. I am impressed with this place and would recommend it to anyone coming to this area.

    Posted byHotelStaff
    May 01, 2015
    Dear Teddie2015- Thank you so much for your kind remarks. We work very hard to ensure the comfort of all our guest and I am so glad you enjoyed your time with us! Jeannie Mahone Operations Manager
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    Quick sleep

    By

    April 17, 2015

    platinumelite

    I arrived late - the room was nice up to Candlewood standards

    Posted byHotelStaff
    April 26, 2015
    Dear MikeDallauMP Thank you so much for your review. I am so glad we were able to make you comfortable during your quick stop in Durham. If you are in the area again, please let us know! Jeannie Mahone Operations Manager
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    cold room

    By

    April 15, 2015

    club

    the heater in the room did not work. The refrigerator froze our food,

    Posted byCustomerCare
    April 24, 2015
    Dear jimbob101, Thank you for being an IHG Rewards Club member and for leaving us a feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay with regard to cold room temperature. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from you enables us to target problem areas. We hope to have an opportunity to serve you again. We value you as an IHG Rewards Club member and hope you will continue to choose IHG for your future travel needs. Sincerely, Lera P Case Manager IHGCare
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    Poor mattress and NO COFFEE

    By

    April 15, 2015

    The mattress was soft and sagging. The coffee was out of order and they did not offer flavored creamers, had the coffee not been out of order. HVAC did not keep a consistent temp.
    The only good thing was the shower head and water pressure. I guess that it was also clean.

    Posted byHotelStaff
    April 26, 2015
    Dear M Superfan Thank you for taking the time to write a survey, and for the additional information via our email conversations. I am glad we were able to connect. Jeannie Mahone Operations Manager
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