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Rated 4.2 out of 5 by 69 reviewers.
Rated 4.0 out of 5.0 its good to be here all looks good during my stay. I will definitely stay back if am back in durham. October 28, 2014
Rated 5.0 out of 5.0 by My home away from home Always stay here when in the area for work. Staff is friendly and very accommodating. Rooms are nice and roomy. BBQ is nice. Internet, good TV channel choices, recliner, all good. Not to mention kitchen, and laundry ....what's not to like. October 27, 2014
Rated 5.0 out of 5.0 by My Home away from home Have a lot of business/work in NC this year. Always choose this hotel when in the area. Friendly staff and very helpful. All of my needs are met. Can even BBQ on the weekends! Great place to stay. October 27, 2014
Rated 4.0 out of 5.0 by Good stay Good place to stay but difficult to get into at times of high traffic volume with pick-up truck and trailer (38'). Parking was ok if not arriving late. Check-in took 25 minutes since new guy was not trained properly. Walk to Chik-fil-a was short but dangerous since there is no crosswalk. October 26, 2014
Rated 4.0 out of 5.0 by Friendly Staff - Convenient Location This Candlewood Suites has a convenient location. The kitchenettes with a full-size fridge make the suites very comfortable. The staff is super-friendly. This is a return visit for us - there are other hotels within walking distance; but, Candlewood Suites is always our first choice. October 23, 2014
Rated 1.0 out of 5.0 by They will change the rate on you! No HVAC in the bedroom! Need updating! Had a dispute over the originally quoted rate from one month prior to the reserved date. General manager was quitting so never returned my calls. Finally got a hold of the Asst. manager (after multiple calls and messages) the night before the reservation but she told me there was no such rate and refused to honor it. We checked in late the day of reservation (after 6 pm) and there sitting on the front desk is a receipt for another customer with the rate that had originally been quoted to me. I asked the front desk clerk who was very pleasant and did the best she could to adjust the rate. We went to our room and settled in when the clerk called the room and stated that the Asst Mgr told her to tell us we could leave if we don't like the "revised" rate! We were floored! We asked if the General Mgr (who was quitting that week) would be in the next morning. She said yes, so I asked for a message to be left for her to call when she got in. She didn't come in and I never received a call. Right before check out, I called the front desk and spoke to the Director of Sales who "adjusted" the rate and gave me the corrected receipt at check out. We returned home and two days later, find my CC has been charged the higher rate! The customer service experienced is beyond anything we have ever experienced at any IHG hotel ever before. As platinum members, we have stayed in many hotels in many states. In the last two weeks, we have stayed in IHG hotels in San Diego, Virginia/D.C and most recently at this Candlewood. This is by far in need of the most updating and serious training for management. October 17, 2014
Rated 5.0 out of 5.0 by Comfortable rooms and great Service A great service and Candlwood suites Durham. Very Courteous and helping staff. Loved the complimentary shuttle service of the suites as we did not have a car.Very conviniently located. October 13, 2014
Rated 4.0 out of 5.0 by Okay stay The staff was friendly and courteous. They were helpful when I had questions about the area. The location was very accessible. The room was clean, but in desperate need of updating and repair. I could not access the wireless at all. October 8, 2014
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