Rated 4.0 out of 5.0 by Mel888 great staff, accomomdations nice
Staff remembered my first name by the second time out of 4 times I stayed there. I would give them an 85% on cleanliness of rooms/odor. They put me by the elevator twice. On my fourth stay I was on the traffic side of the hotel, I was not very happy about that. Overall, because of the wonderful service, it was probably worth it.
June 11, 2013
Rated 1.0 out of 5.0 by gttgd Terrible internet service
Could not connect to internet and was on the phone with tech support with the hotel's internet provider trying to figure out why I couldn't connect. Was told they would have to have a senior level person take a look at my connectivity problem and someone would call me back. Never did so I got no business work done at all on my computer during my stay there.
May 6, 2013
Rated 5.0 out of 5.0 by steveace27 excellent stay
I enjoyed my stay here. everything was super.
I couldnt fault anything, and would gladly stay here again.
April 27, 2013
Rated 5.0 out of 5.0 by Cede Comfortable Bed and Great Staff
My job has contracts at several of the hotels for convenience to employees when bad weather hits the area. That was the reason for my most recent stay. But I choose Candlewood over the other choices for the comfortable room and the staff attentiveness. Love the plush, comfortable bed. I have stayed at the hotel before the renovations and I really like the new style for the rooms. Very state-of-the art, rooms always very clean. I like the fact that food locations are nearby and is to reach major highways. Manager and staff are very friendly and always very helpful and seem to take a lot of pride in their hotel and offering their guests comfort and service.
April 17, 2013
Rated 5.0 out of 5.0 by RickM007 Earth City Candlewood Suites
I've stayed at this Candlewood for over 1 year and is has been like a home away from home for me. The staff are very friendly and helpful. If there are any issues with your room or stay they will correct the issue right away. They bend over backwards to make your stay enjoyable.
April 10, 2013
Rated 4.0 out of 5.0 by DDHam Convenient location to casinos, restaurants and shopping
Hotel location is convenient to major highway and in an area with several other hotels. Close to Ameristar Casino. Hollywood Casino, restaurants, shopping within short driving distance. Hotel style focus is on customer service and rooms rather than fancy lobby or breakfast room and doesn't offer a hot breakfast bar. Hotel staff is exceptionally service oriented. Very responsive to needs. Movies and books available in a lending library for guest use. Movie player available in room. Convenient work out room with honor food and beverage pantry and laundromat services make it convenient for family, business or extended stay guest. Only 1 elevator (down the hall and not off the lobby). Room was clean with full kitchen and furnished dishes and cookware but refrigerator a little noisy in small studio suite set up. IKEA modern type decor. Desk area large and convenient for work. Studio suite room space a bit tight with bed in alcove. Large recliner in room next to bed is nice extra seating feature but awkward to navigate around to get to one side of bed. We moved recliner to better access the bed but there wasn't too much available space in room to sit in it to watch TV. A smaller chair would work better for 2 people sharing the room. Bathroom vanity and decor finely appointed. Nice selection of shampoo etc. Since it is a budget hotel, towels and sheets were not changed daily and guest must take used towels to desk to trade in for new ones. Walls and floors not too soundproof (could hear footsteps above us) and toilet in our bathroom was noisy when flushed. For the rate and location and customer service - would consider staying there again. No real upgrades for priority club members but was offered free beverage from food pantry. Owners/managers seem to take pride in running a nice establishment and hire friendly and customer service oriented staff.
March 6, 2013
Rated 5.0 out of 5.0 by Fred27 Great room and value for the price
I loved the updated and clean, and spacious 1 bedroom suite. I have stayed at this location numerous times; the results are always the same; the staff is GREAT. They make me feel welcome and attend to my every need. The room, value, and customer service is excellent!
March 2, 2013
Rated 5.0 out of 5.0 by ronnocomo Comfortable room and GREAT STAFF!!!!!
My favorite place to stay when working in the St. Louis area
February 15, 2013