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Rated 4.4 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by Great stay The room was perfectly clean and very good equipped. It was very quiet and the staff was super friendly. I would definitely come again. December 25, 2013
Rated 5.0 out of 5.0 Spectacular for the price I'm assuming most of the negative reviews occurred before this hotel was renovated, because I absolutely loved my room. Very, very comfortable with a great little layout for a small suite. Everything in the room was new and easily accessible. The hotel runs with (what appears to be be) just one front staff member and does not have a whole lot of amenities; this was perfect for me though, as there isn't anyone annoying you and you're not paying extra in the base price for any "free meals". Great for someone who just needs a nice room and exceptionally friendly staff at a great price. December 19, 2013
Rated 4.0 out of 5.0 by Comfortable room Enjoyed my stay - very courteous and helpful staff. Convenient location to Earth City locations. November 24, 2013
Rated 5.0 out of 5.0 by Friendliest people I have not come across anyone in this motel that has not greeted me with a nice smile on their face. They call me by name after having only dealt with me on one occasion. The rooms are nice and quiet with very comfortable beds and a good selection of pillows. Water pressure is good with a lot of hot water. They have a good fitness center and who doesn't love free laundry. There is always good coffee available and a nice selection of food in their pantry. I have stayed here several times and will return. November 24, 2013
Rated 5.0 out of 5.0 by Great Staff and Location This was my first visit to this location spending on average over 150 room nights per year. If first impressions are indicative of their level of service then Frank and his staff excelled above and beyond my expectations. I was immediately recognized for my platinum status, offered a cold beverage and the check in process was lightning fast. My room was clean, well stocked and comfortable. For the remainder of my stay I was continuously greeted and asked how my stay was going and if there was anything else they could do to make my experience more enjoyable. The express checkout was equally as fast as my receipt was conveniently slipped under my door and correct in every detail. I am definitely looking forward to my next stay and would highly recommend this property. November 23, 2013
Rated 3.0 out of 5.0 by Bed made a lot of noise when moving around The bed made a lot of noise while moving. I don't know that I really liked the honor system for the food and drinks. November 15, 2013
Rated 5.0 out of 5.0 by Great place to stay This was a great place to stay. Very clean. Very friendly and helpful staff. I would definately stay there again. November 12, 2013
Rated 5.0 out of 5.0 by Candlewood Suites St. Louis My family and I had an absolutely, wonderfully, fantastically excellent experience and stay at the Candlewood Suites in St. Louis! It was more than we expected. We needed additional towels and toiletries and everything was extended to us in a cordial, professional fashion. We look forward to planning our next vacation around a stay at the Candlewood Suites! Thanks so much for living up to your name. (And, the online pictures totally matched everything in person!) November 6, 2013
Rated 4.0 out of 5.0 by One night Stay was OK. The only think I would like to see changed is the ice availablility. I needed ice for an ice pack and looked around the hotel for an ice machine. I was told by the front desk to use the ice in my freezer. The problem is the ice maker in my room was turned off. If the hotel expects you to use the ice in your room they need to turn on the ice maker in the room before guests arrive. October 23, 2013
Rated 5.0 out of 5.0 by Good Hotel Exactly what I'd expect from Candlewood Suites, good value with a clean room and everything you need. October 9, 2013
Rated 5.0 out of 5.0 by Excellent service When I went to St Louis I tried quite a few extended stay hotels in the area before I came to the Candlewood. The rooms were clean, the staff was friendly and the property was well kept. I liked it so much that I stayed there for 3 years. October 8, 2013
Rated 5.0 out of 5.0 by My Stay with Points This place was well beyond my expectations. The staff was extremely courteous and helpful and the room was gorgeous. Nice bed, great office space, super fast internet. EXCELLENT, EXCELLENT, EXCELLENT!!! October 7, 2013
Rated 5.0 out of 5.0 by Great Location This is a great place to stay. Easy access to the highways. Comfort of a kitchen. Attentive staff. October 5, 2013
Rated 4.0 out of 5.0 by Close to the Airport. Staff needs more training. Arrived and the staff at the office was not prepared for us. We had to wait over 30 minutes for him to find our reservation. The location was close to the airport for us to dash and run. October 2, 2013
Rated 5.0 out of 5.0 by Great Staff Great place to stay and a very attentive staff. Nice value and nice room. October 1, 2013
Rated 5.0 out of 5.0 by Good Good, Good, good,xxxxxxxxxxxxxxxxxxxxxxx, excellent September 23, 2013
Rated 5.0 out of 5.0 by Great service This was one of the best stays I've ever experienced. Andre and the rest of the staff was very friendly. September 23, 2013
Rated 4.0 out of 5.0 by Great choice Stayed at this Candlewood Suites while in between houses due to selling one earlier than we could close on the new one. The room was very nice, the bed wonderful! The shower had good pressure and water nice and hot even on the 3rd floor. While staying I was working my regular schedule of 12 hour nights, and did not have any trouble with excessive noise was able to sleep well thru the day. I also was able to get an early check-in to be able to get there and get everything settled before having to get ready for work which was a nice plus. The staff was always helpful, cheerful, courteous. The only thing was the cupboard was sorely lacking food choices but I wonder if it was because I was there over the weekend and they don't re-stock until Mondays? September 22, 2013
Rated 3.0 out of 5.0 by Hotel Staff Absent Early In the Morning I am on the road Monday thru Friday every week for my job. I stay exclusively with IHG properties and earn my Platinum Elite status time and time again. On check-out days I leave early morning (0400-0500). My receipt has always been slid under my door so I can pack it away with all my other receipts for my expense report. This was not the case at this property. Not only was my receipt NOT slid under my door, the hotel staff was no where to be found when I left the hotel. I had a flight to catch and did not have time to wait for someone to be found. My wife had to call to have the receipt emailed so I could expense it. September 22, 2013
Rated 2.0 out of 5.0 by Something stinks The room layout and size was great. I could tell that the room had had a pet in it and the smell never went away I even went out and brought air freshner. The t.v. worked barely but the dvd player never worked and the front desk evening shift told me he would be up to help and never showed and that was poor service at it's best. I would say that the excitement of seeing the room was dampered by the actual issues once inside it. I would not recommend this hotel. Sad but true. September 13, 2013
Rated 2.0 out of 5.0 by Needs an update The stench in the end stairwells was overwhelming at times due to uncollected garbage. The whole place was very dated and needs to be upgraded. September 1, 2013
Rated 5.0 out of 5.0 by Nice place to stay Staff is great and hotel inside Earth City. Rooms are so comfortable and sleep as a child. August 23, 2013
Rated 5.0 out of 5.0 Great staff The staff at this Candlewood Suites is the best we've seen anywhere. They all go out of their way to make you feel at home and take great pride in their hotel. August 19, 2013
Rated 2.0 out of 5.0 by Not For Families We have stayed at IHG hotels (primarily HI) for years and have really been pleased with them all. When were contacted that if we stayed at another property we would be awarded additional bonus points, we selected this Candlewood Suites. We were so disappointed. First, the one bedroom suite we stayed at was not up to the same level as other hotels in the group. When making the reservation we selected that there would be 2 kids and 2 adults. Upon arrival late in the evening, we only found two towels, to washcloths and two pillows in the room. When I called the front desk they asked us to come down to get the additional supplies. I pulled out the sofa bed for my girls and the previous guest's bedding was still on the bed. I called the desk again and although very nice, he asked me to remove the sheets and place them in the hall (GROSS!# and send my husband back down to get fresh sheets, but that they were out of blankets. The air conditioner is only in the living room area and does not regulate the entire hotel room. So the bedroom area was so hot, not to mention the incredibly small bed #not even a full, just a bit bigger than a twin# was old and springs were poking us as we tried to sleep. The vent cover that went over the air conditioner was broken off so it was just a large, dirty pit from where the air was blowing out. Usually housekeeping will at least come in and change the garbage #of which there was one TINY TINY trashcan), however apparently you have to request this service and know as a guest you need to request it without being told. When we returned that night our trash was still in the room and no fresh towels had been delivered. The halls in the hotel had an awful smell both days we were there which was just weird and added to the overall experience. We will still stay committed to IHG and particularly Holiday Inn hotels, but we will not stay at a Candlewood Suite again. The only positive was that the front desk attendant was nice, just not very accommodating. August 13, 2013
Rated 1.0 out of 5.0 by Not for the traveling overnight guest Not equivalent to other hotels in same category. No king beds, no breakfast. Would not recommend this Candlewood Suites or probably any of them. August 4, 2013
Rated 5.0 out of 5.0 by Good Hotel Good location for business travel, comfortable room. Have stayed here in the past for business travels, will stay again. July 30, 2013
Rated 5.0 out of 5.0 by Great place to stay for business. Andre, the front desk manager was very friedly and helpful--great attitude that makes guests feel welcome. Great hotel for business travelers. This was my 2nd time I have stayed at this particular Candlewood Suites hotel in the St. Louis area, will come back again. As a Platinum member, I received a room upgrade and welcome gift. July 2, 2013
Rated 4.0 out of 5.0 by Nice place to stay but.... This was a nice place to stay but we weren't able to check in when we rolled into town about 3:30pm. Our room wasn't ready so we had to wait for it to be cleaned and serviced and then our bathroom smelled like cat urine so I don't think it was cleaned properly. We were in a pet suite but I expect them to be cleaner and smelling better. June 29, 2013
Rated 5.0 out of 5.0 by Great Hotel, Great Staff, but dang does Earth City smell aweful! I've been staying here for about 3 months now, and wouldnt stay anywhere else. The place is a deal compared to everywhere else. Please note though that the landfill is nearby and they have some major smell issues. A couploe nights a week it is almost unbearable to go outside and heaven forbid if you left your window open. Nothing the hotel can do it about it but figured you should know before making a reservation if you are the least bit smell sensitive! June 19, 2013
Rated 4.0 out of 5.0 by great staff, accomomdations nice Staff remembered my first name by the second time out of 4 times I stayed there. I would give them an 85% on cleanliness of rooms/odor. They put me by the elevator twice. On my fourth stay I was on the traffic side of the hotel, I was not very happy about that. Overall, because of the wonderful service, it was probably worth it. June 11, 2013
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