Rated 4.2 out of 5 by 248
Rated 5.0 out of 5.0 by stc4thee Beautiful Hotel and welcoming
This hotel is gorgeous and the rooms are clean and accommodating. A very pleasant stay!
November 18, 2013
Rated 3.0 out of 5.0 by Ramalamadingdong Crowne Plaza parking
I stay here 6-10 times per year as our company headquarters are in St. Louis. These last 4-5 times the parking situation has been horrendous. Even at 4 or 5 PM the only spots available are the ones behind TGIF. It was somewhat annoying this Summer but unacceptable in the cold. I don't know if the parking is being used by people to avoid paying airport parking but I will not be using this hotel again this year as a result.
November 17, 2013
Rated 1.0 out of 5.0 by revkwicks Worst Experienced in our Life
Our room was dirty and there was a roach in the hotels dining room, I complained about it. This was the worst stay in the world
November 14, 2013
Rated 5.0 out of 5.0 by coast2coast Surprising Quality
I stayed on two separate occasions and had a great experience with all employees, from the van driver who picked me up at the airport to the extremely efficient and friendly reception desk personnel and even the maid who was ready to clean the room. The room was very nice and the bed was comfortable. Didn't hear any noise either in the next room or in the hallway. Very pleasant experience. Easy and convenient to find from the main road.
November 13, 2013
Rated 5.0 out of 5.0 by KMS81 Great experience!!
Overall wonderfull stay !! The bathroom was a bit small, no fridge in room but a big plus is the TGI FRIDAYS in the hotel. I would definitely recommend this location.
November 12, 2013
Rated 4.0 out of 5.0 by Drexellis41 Great Hotel
Wonderful hotel and staff!!!! Will stay there whenever I'm in St. Louis.
November 11, 2013
Rated 4.0 out of 5.0 by JPMur Hotel meet our needs
The hotel was booked full during our stay. Many people running around making noise and testing the staff's abilities. We left the stay satisfied and want to point out the quality of service during check-in.
November 7, 2013
Rated 5.0 out of 5.0 by lgkl service was great
They lobby was so clean. Our room was clean and smelled good. The breakfast was excellent
November 5, 2013
Rated 5.0 out of 5.0 by cjcraig Excellent hotel for the cost
This hotel is a solid 4-star with a lot of perks. I would give it 5-stars but currently the are fixing some issues and remodeling. This is one of 2 hotels I choose to stay at when visiting St Louis. Very pleased.
November 2, 2013
Rated 5.0 out of 5.0 by Sheriff21 Nice Stay
We stayed here because we were flying out the next morning. Met all our needs except breakfast, not the hotels problem because we headed out at 4:30 AM. Was very happy that they had coffee for us before we got on the shuttle to the airport. When we got back in to town I called and they were there in less than 15 minutes. When flying out will probably stay here.
October 26, 2013
Rated 4.0 out of 5.0 by Jim2273 Maid staff only bummer
WE enjoyed our three day stay very much. The only unsatisfactory items was the housecleaning staff. Our first morning we were out of the room by 7 am and back about noon, our room had not been made up yet. We chatted with the staff cleaning other rooms and let her know we would be in the room until about 3 pm and then out again. We came back that evening and the room still had not been done!
October 23, 2013
Rated 4.0 out of 5.0 by brandonofcanada A great and convenient airport hotel with surprising character
I stayed at this hotel a night before a flight out of Lambert Airport. The trip getting to the airport was a grueling one, and I arrived six hours later than anticipated. I called the front desk to inform them that I was going to be very late, and they assured me my room would be held. (The lady at the desk even added, "Make sure you get here safely!") The hotel is very clean, and the recent renovation is evident. The bed was more than comfortable, and Crowne Plaza's bath products were, as always, top notch. In all the best part of my experience was the staff, who went out of their way for a weary traveler. I will definitely be visiting again.
October 22, 2013
Rated 5.0 out of 5.0 Wow, what a way to start my business trip
I travel every week. I don't often get "wow"ed by a hotel room. This one did it. This is one of the best stays I've had in years.
October 21, 2013
Rated 4.0 out of 5.0 by aveda excellent customer service from night clerk martin
Amazing customer service from late night desk person. I came in very late one night after working in town and was exhausted. I actually felt ill and afraid I was not going to make it to my room. Night clerk saw me struggling with my bags and not looking well and he was perceptive and kind enough to help me to my room. I really felt like I was going to pass out and he very politely stayed with me and got me some water to make sure I was OK. My understanding is at that time in the early morning hours of the hotel he is the only person working the desk. It seems to me a shame that he works all night by himself with no apparent breaks yet was kind enough to take care of me. The other manger guy Jerry at front desk was actually quite rude in the morning when I was checking out. It seemed as if I was an inconvience to him to get my final bill. If it were not for the generosity and compasssion of Martin I would not be going back to this hotel.
October 17, 2013
Rated 5.0 out of 5.0 by Tricialy Beautiful Hotel
We stayed two nights at the St. Louis Airport Crowne Plaza. The hotel was nice and clean - check in was handled like a breeze. I was a bit worried when I saw some sort of sports team from a college staying there - but I never heard them once we got to our room. The hotel was nice and clean - no complaints - the breakfast buffet was good and offered with the room for a great price.
October 16, 2013
Rated 4.0 out of 5.0 by TJC21 Great Property
We enjoyed our stay for the weekend. Breakfast buffet, does not have a lot to offer as far as healthy choices.
October 15, 2013
Rated 4.0 out of 5.0 by ChicagoMom Comfortable, clean and convenient
I stayed for two nights with my family, including a baby and a young child. The room was comfortable and quiet, despite looking out on the airport. The interior of the hotel was nicely recently updated. The TGIFridays in hotel was very convenient. All staff we encountered were very nice. And we all slept like rocks, so the beds were great.
The only detractor (and it is very small) is that it's a little awkward to get to the hotel coming eastbound. Going westbound from the airport it's totally fine.
Overall, a very good stay and a fair price for services rendered.
October 9, 2013
Rated 3.0 out of 5.0 by omega176 lack of upgrade in 2 plus years
Sadly, I can't recommend this hotel.. For two years plus they have promised to up grade their services and have failed to deliver. I stayed for the first time (after numerous previous stays) for the first time in a year and 1/2. The internet still stinks even after being told by management in the past that it was going to taken care of right away. I will look for other locals to stay that better serve business travelers in the future.
October 8, 2013
Rated 2.0 out of 5.0 by 850Pilot DON'T ANSWER THE PHONES! POOR INTERNET!
I travel extensively throughout the world and have stayed in many Crowne Plaza's. In fact, I am a platinum member. This one was by far the worst one yet. Stayed here for a week primarily for the shuttle to Flight Safety and to the airport so I would not have to rent a car. On many occasions when I called for a pickup, they would not answer the phone. On all of those occasions, Vinny and Sam were working the front desk Twice, I tried for 20 minutes without them answering. One of those times I had to call my wife to go down to the front desk to tell them to come pick me up. On another occasion, I waited 45 minutes for a pickup from Flight Safety which is only 5 minutes away. Inexcusable. The internet was extremely slow(less than 1 MBPS) the entire stay. Also, there was never any recognition of my "Platinum Status" and this was made apparent when there was no effort to provide me an early check in. If you have a car and don't need the internet, then this hotel would be fine. Just don't plan on any service. The only good thing about this hotel is there is a T.G.I. Friday in the hotel.
October 6, 2013
Rated 5.0 out of 5.0 by TDS1 Problem was solved
I brought my family to STL to sightsee, the checkin process was very effienct and the receptionist "Julia" gave some great ideas for tourist attaractions. During my stay I had a minor issue with my television and the phone. Front desk clerk "Sandra" took the initiative to resolved the matter and I am grateful to her.
October 6, 2013
Rated 5.0 out of 5.0 by bravo122 great stay
The staff was friendly helpful and did a good job of taking care of us. The food was exceptional. Breakfast was just great and the two catered meals served to our group were super!
October 3, 2013
Rated 4.0 out of 5.0 by beas excellent hotel for the money
over and above my expectations. breakfast was delicious. I would recommend to anyone
October 2, 2013
Rated 2.0 out of 5.0 by Acdc24 Average at best... overall below average.
Our stay started off ok but quickly went downhill. We have 2 toddler age children and after being checked in our room for an hour and just got our kids down for an afternoon nap we were quickly interrupted by a staff member loudly walking into our room because the computer didn't indicate our arrival. Bathroom was very small and overall the hotel was not anywhere near the level that I would expect a Crowne Plaza to be at. While swimming with our kids there were clumps of hair found in the pool. Beds were comfortable.
October 2, 2013
Rated 5.0 out of 5.0 by LorettaG Wonderful Experience
We stayed here for 3 days for my husband's army reunion. What a wonderful experience. The room was lovely and clean. The lobby and pool areas were comfortable and relaxing. It was very easy to find our way around the hotel, which has not always been the case at our reunion venues.The hospitality and banquet rooms were fabulous and the staff was very accomodating. I highly recommend this hotel, especially for meetings or wedding parties.
October 2, 2013
Rated 3.0 out of 5.0 by Jmaan Poor internet
Stayed at this property for business
Overal amenities nice however very slow internet connection which hindered ability to work in room
September 30, 2013
Rated 3.0 out of 5.0 by Browneye22 Housekeeping
I was there three night and housekeeping didn't clean my room not one time. T had to take out my own trash run done the hallway to get towel. I call for my room to be clean and nothing, I left everyday and when I came back my room wasn't clean.
September 29, 2013
Rated 4.0 out of 5.0 by nicolas2011 Extra charge
On the bed they will leave a skin care pack, its not free anyway, and there is not clear notice to remind you. once you open it, they will charge you. In this cause I feel upset.
September 25, 2013
Rated 5.0 out of 5.0 by StudyLady30 Top Notch Details and Experience
Upon check-in, the manager was friendly and asked if I was flying out the next day. I told him I was here to take a state licensing exam the next morning in the hotel. He quickly changed my room to the "Quiet Zone" floor (this is genius- no kids). I was able to study in peace and quiet. I utilized the gym, which was large and well equipped. The room had a great view and I was pleasantly surprised at the in-room Keurig, large flat screen TV, mini fridge and microwave. High quality everything for under $100, I would definitely go back, even if I wasn't utilizing the airport. Speaking of which- I heard no airport noises, which I expected to.
September 23, 2013
Rated 5.0 out of 5.0 by rhayes103 Super Stay
Excellent service by all staff members. Sam at front desk was an excellent customer service rep! Always wiling to help and make you laugh.
September 21, 2013
Rated 5.0 out of 5.0 by Nagogamigirl Experience
I normally always stay at Hilton at the airport. I don't know why sometimes because something always is inconvenient like the shuttle pickup. For the first time I stayed at the crown plaza and it was wonderful. When we first checked it that night, it was stormy and the computers were up and down. They checked me in and said go right up we will worry about the paperwork later. That was awesome because we were tired.
Beds were wonderful and the pillows heaven. Room was great!! In the morning we had coffee and checkout was even simpler. Shuttle left on time no worries. Even better when I arrived back in the states the shuttle was there and I waited maybe five minutes. Hilton at the airport, it never failed I had to call after waiting and waiting.
I will start doing my business with crown plaza.
September 12, 2013